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Earls Court Health & Wellbeing Centre Patient Participation Group

Earls Court Health & Wellbeing Centre Patient Participation Group. Telephone Access Survey. Agreed to investigate telephone access to practice as some comments received by callers relating to difficulty with getting through on phone

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Earls Court Health & Wellbeing Centre Patient Participation Group

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  1. Earls Court Health & Wellbeing Centre Patient Participation Group

  2. Telephone Access Survey • Agreed to investigate telephone access to practice as some comments received by callers relating to difficulty with getting through on phone • Questioned developed with help of PPG members present at meeting on Wed 12th December 2012 • Survey sent to 368 patients via email (survey duration 4 weeks)

  3. Telephone Access Survey Results 60 responses to survey 1. Have you tried to contact the practice by telephone? Yes – 47 No – 13 2. Did you call in the – morning – 28 lunch time – 5 afternoon – 13 evening – 2

  4. Telephone Access Survey Results 3. Was the telephone answered promptly? Yes – 42 No – 6 4. Was your query dealt with satisfactorily? Yes 44 No – 5

  5. Telephone Access Survey Results 5. Were you happy with the service you received? Yes – 45 No – 5

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