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Introduction. Last survey of L
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1. Report on Results of Library Use and User Satisfaction Survey at Stanford, May 2003
Submitted, August 1, 2003, by Anthony M. Angiletta,
Chris Bourg and Ron Nakao
2. Introduction Last survey of L&IR done in 1987
All-campus survey of 17,295 Faculty, Graduate and Professional Students, Post-docs/RAs and Undergradraduates
Response rate: 26.4%
3. Chart 1: Importance or Value of E-Mail, 1987 and 2003
4. Table 1. Participation Rates in All-Campus Libraries Survey, 2003
5. Survey purposes To identify levels and patterns of use of libraries and information resources
To identify levels of satisfaction with libraries and information resources
To identify user-based priorities for libraries and information resources
6. Summary Findings: Use Patterns and User Satisfaction High level of satisfaction with library services, collections and staff
7. Chart 2: Library Services Satisfaction
8. Chart 3: Library Collections Satisfaction
9. Chart 4: Satisfaction with Library Staff
10. Summary Findings: Use Patterns and User Satisfaction
Four-walled library remains relevant
11. Chart 5: Four-Walled Library": Physical Resources
12. Chart 6: Four-Walled Library: Visits
13. Summary Findings: Use Patterns and User Satisfaction
14. Chart 7: Importance of Books: Faculty
15. Chart 8: Importance of Books to Graduate/Professional Students
16. Summary Findings (contd)
Hours count
--77% Faculty satisfied with hours during academic year
--less than 50% satisfied with Intersession hours
--24% dissatisfied
17. Chart 9: Hours : Evenings and Weekends
18. Chart 10: Hours Satisfaction: Intersession
19. Summary Findings (contd) Hours count: Winter Intersession, 2002-2003
--26% of Faculty and 24% of Grad Students affected by Winter Intersession closure
--84 faculty and 541 grad students made comments on Winter Intersession closing
20. Chart 11: Effect of Winter Intersession Closures, 2002-2003
21. Chart 12: Faculty Affected by Closure by Division
22. Chart 13: Graduate Students affected by Closure by School
23. Open-ended Comments on Hours: Faculty
24. A Sampling of Hours Comments: Faculty
25. Summary Findings (contd) Online library resources have become integral to the work of faculty and students
Other faculty resources remain relevant
26. Chart 14: Importance of Library resources by degree: All respondents
27. Chart 15: Importance of Library online resources by degree: Faculty
28. Chart 16: Import of resource types for Faculty work: Percent "important" or "very important"
29. Summary Findings (contd) Remote access to libraries resources is prevalent
--89% of faculty and 70% of graduate students use office, home or other computers to access library resources at least once per week
30. Summary Findings (contd) What do faculty seek or do most often?
31. Chart 17: Remote types of use or information-seeking: Faculty
32. Summary Findings (contd) Importance of e-journals
33. Chart 18: Importance of E-Journals: Faculty
34. Providing access to electronic resources of all kinds emerged as the most widely listed choice as a top priority
82% of faculty selections
87% of graduate student selections
71% of undergraduate selections
98% of post-doctoral appointees and RA selections
35. Summary Findings: User Priorities Maintenance of the quality and quantity of print collections emerged as the second most widely listed choice as a top priority
70% of faculty selections
65% of graduate student selections
61% of undergraduate selections
67% of post-doctoral appointees and RA selections
37. Open-ended Comments on Priorities: Faculty 19% of Faculty commented on priorities
Range of diverse topics: from cleaner toilets to transformation of structure of scholarly publishing
Largest number of comments complementary to closed-ended findings on priorities
-- 19 comments on electronic access, e-journals and digitization
-- 16 comments on maintenance or expansion of print resources
-- 6 comments on storage of print collections
-- 4 comments on media collections access and expansion
Diverse set of 17 comments on services and staff
39. Summary Findings: Budget Reductions 8 contingent budget reduction choices
76% favor cancellation of print journals where electronic available (problems with this?)
Use--not cost--primary element in journal cancellation
40. Chart 19: Budget Reduction Scenarios: All
41. Additional Open-ended Comments: Faculty
42. A Sampling of Additional Comments
43. Conclusions (contd) Both/and dilemma
Clear value placed on electronic resources
44. Chart 20: Electronic Resources Value: All
45. Conclusions (contd) To come: possible focus group or interview follow-ups