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October 2011

October 2011. Vending in Compass Group UK&I The FM perspective Steve Davies – Managing Director, Support Services. Agenda. Compass Group UK and Ireland - A few headlines Overview of Facilities Management Industry Vending in Compass – Now and the future.

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October 2011

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  1. October 2011 Vending in Compass Group UK&I The FM perspective Steve Davies – Managing Director, Support Services

  2. Agenda • Compass Group UK and Ireland - A few headlines • Overview of Facilities Management Industry • Vending in Compass – Now and the future

  3. UK & Ireland Credentials/Compass Size and Scope • The largest food and support services company in the world....... • In the UK • The majority of FTSE 100 companies are our clients. • 60,000 employees. • National coverage providing services to over 7000 sites. • 96% Client Retention Rate. • £1.95 billion annual turnover (2012) of which £500m is in Support Services, (FTSE 34) • Single services to bundled Facilities Management and fully Integrated self delivery model. • ISO 9001, ISO 14001 and OHSAS 18001, SIA accredited. • Health and Safety our number 1 priority

  4. Facilities Management Industry • £100bn market place • 3 million people employed in the profession in the UK • Projected 17% growth in the next 5 years • 80% of the UK building stock is outsourced to service providers to deliver FM services • Services included – Cleaning, Security, Catering, M&E, Business and Office Services • and Vending? (discuss)

  5. Facilities Management/Support Services Definitions

  6. Service Delivery Model – a few examples of service providers

  7. UK Vending industry…snapshot Did you know? 460’000 vending machines in the UK £1.6bn industry, 70% regionalised Cashless is only 4.6% of all payment systems It costs £17m for every coin change in the UK

  8. Vending in Compass Group UK & I: a snapshot • An integral part of our food services offer • 13,000 vending machines • Delivering vending solutions to 3 million consumers each day • £80m revenue business unit, 25% in the private sector • Portfolio of solutions available to our clients • Strategic review underway to cement market leadership (more later)

  9. Vending in Compass Group UK & I FM sector • 1000 machines in place • Delivering vending solutions in non-catered sites, supporting a 24 hour operation and as a support for the restaurant offer • Key part of our client and consumer proposition • Significant opportunity to develop and grow this part of our FM business

  10. Solutions • Portfolio of solutions available to our clients ranging from fully managed offers to self delivery: • Core • Hot beverages • Cold beverages • Snacking • Combi machines • Non-core (but growing) • Hot Food (Steamplicity) • Ice Cream • Sandwiches • Non-food (health & beauty distress items)

  11. Strategic Way Forward... • Understanding our consumers’ vending needs are key…(no one seems to hold this information) • needs are key… • Insights project commissioned with YouGov and Torch to understand our consumers vending needs now and for the future • Engaging with over 5000 of our consumers in a structured and multi-layered insight programme • Talking to vending users and non-users • Understanding habits, motivations, triggers and barriers with Vending • Uncovering unmet ‘category’ needs in current solutions • Exploring innovative payments methods • Across all of our core sectors

  12. Summary • FM a significant and growing part of the Compass UK & I business • Vending solutions integral part of our FM offer, but real headroom for growth • We’re investing in understanding our consumers’ future needs • Some questions to consider • Were your surprised to hear the size of the vending business in Compass? • Should we share consumer and market insights and create a single knowledge bank? • Are you prepared to develop innovation with us, not for us? • What will success look like?

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