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Communicating with Confidence

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Communicating with Confidence

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    Slide 1:Meeting Clients With Confidence

    Slide 2: Being professional What does

    Slide 3:COUNCIL MEMBERS OF Hong Kong Institute of Bankers

    Slide 4:Insert Picture

    Slide 5:Professionalism Includes Your Brand Personal Grooming & Business Attire Managing your time Showing respect to your clients Netiquette Table Manners

    Slide 6:Professionalism Includes Your Brand Personal Grooming & Business Attire Managing your time Showing respect to your clients Netiquette Table Manners

    Slide 7:We have to keep in mind our GLOBAL core values

    Slide 8:While not forgetting to be ourselves!

    Slide 9:Business Etiquette The way you present yourself How people perceive you in the workplace

    Slide 10:Personal Grooming: Understanding Yourself

    Slide 11:Spot Check!

    Slide 12:The Unspoken Message

    Slide 13:RED Excitement Energy Passion Speed Strength

    Slide 14:Yellow Joy Happiness Optimism Deceit Imagination

    Slide 16:Know Your Customers

    Slide 17:Marketing our brand When meeting new friends, be ready and proactive Give a name card Shake hands and build rapport Painless conversation starters – weather, transport, venue! Politics and religion are best left untouched

    Slide 18:The 5-second introduction

    Slide 19:The 5-second introduction

    Slide 20:The 5-second introduction

    Slide 21:Listening Give others a boost of confidence. Let’s AFFIRM it with a nod or sound!

    Slide 22:Going the Distance Respecting others’ personal space and being considerate

    Slide 23:Ever had such bad experiences? They are too close! Give them a breath mint!

    Slide 24:Ever had such bad experiences? Holding the door and closing the door gently will be appreciated.

    Slide 25:We love it when others are punctual! ‘On time’ means arriving a few minutes before the meeting begins This shows respect and importance of event.

    Slide 26:Words and Gestures

    Slide 27:What did he do wrong? Too relaxed Poor language ? not professional, offensive Poor communication skills

    Slide 28:Our Unseen Score-sheets PLUS Mobile phones on silent Excusing themselves if needed Proper online greetings Descriptive subject lines Concise emails MINUS Using ALL CAPS Quoting irrelevant information Short forms No spell checking

    Slide 29:Minding Manners At the dining table and other areas

    Slide 30:A BriefRecap

    Slide 31:And we never want to find out what’s in another’s mouth Hopefully they’ll do this in the toilet. Use the restroom to groom!

    Slide 32:In a nutshell Respectfulness Politeness Trustworthiness Reliability

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