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COMMUNICATING WITH FAMILIES

COMMUNICATING WITH FAMILIES. The key strategy for building positive relationships is effective communication. Respectful, courteous, open communication benefits children, staff and families. Carers who behave in a professional and ethical manner:. Show interest Be positive

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COMMUNICATING WITH FAMILIES

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  1. COMMUNICATING WITH FAMILIES The key strategy for building positive relationships is effective communication. Respectful, courteous, open communication benefits children, staff and families. Carers who behave in a professional and ethical manner:

  2. Show interest Be positive Be warm and friendly Show empathy and sensitivity Respond to parents’ concerns or questions Share decisions Honour the role of the parent Avoid implying blame or criticism Celebrate the partnership Remember that parents and carers view things differently Tell parents they are doing a good job with their child Make the service accessible and welcoming

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