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The Listening Age

The Listening Age. Putting engagement into practice through social media. Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010. Perspective. Biography Participant observer Critical Sociological. Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010. Inspiration.

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The Listening Age

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  1. The Listening Age • Putting engagement into practice through social media Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  2. Perspective • Biography • Participant observer • Critical • Sociological Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  3. Inspiration • The Social construction of reality • The Support Economy • The Age of Heretics Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  4. Social reality • Peter Berger & Thomas Luckmann • Knowledge and language • Objective reality • Social media redefines social reality Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  5. Support economy • Shoshana Zuboff & James Maxmin • New breed of individuals • Self authoring • The institutional chasm • Social media bridges the chasm Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  6. Age of heretics • Art Kleiner • Heretic as visionary • We are all trapped • Heretics free us • Social media - You are not alone Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  7. Synergy • We can build our world • We can engage together • We are not alone • Social media is our weapon Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  8. The problem • Agencies are trapped • Citizens are uncertain • Employees are uncertain • Fear and doubt are rife • Spin is endemic Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  9. Agency & Community • Citizens are engaging already • Public servants are not • Perceived powerlessness rules • Citizens are cynical • So there is a chasm to cross Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  10. Organisational comfort • Corporate listening • Fight the FUDS • Enlighten corporate areas • Inspire leadership • Harness heretics Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  11. Building competence • Individuals are - sort of • Agencies are not • Build the groundswell • Greater depth • Another chasm to cross Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  12. Organisational culture • Current approach is hierarchical • Behaviouralism rules • Bolstered by managerialism • Rightly viewed with cynicism • Yet another chasm Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  13. Beyond culture • People build culture • Intuition works • Organisations are social • People talk • Social media rocks Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  14. So where are we? • We have a vision • We have a map • We have smart tools • We don’t have a market • So we don’t have passengers Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  15. Crossing the chasms • Allow direct engagement • Rise of the heretics • Allow unstructured engagement • Democratise culture change • Establish a social ecology Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

  16. And if we don’t? • Loss of trust • Disengagement • Mediocrity • Declining ability to deliver • A dark age public service Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

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