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The International Student Journey

The International Student Journey. Neil Slater Head of International Student Recruitment International Office Sue Broadbent Head of Student Wellbeing Student Services. How Much do you Know?. How many enquiries from International students does Northumbria receive annually?

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The International Student Journey

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  1. The International Student Journey Neil Slater Head of International Student Recruitment International Office Sue Broadbent Head of Student Wellbeing Student Services

  2. How Much do you Know? • How many enquiries from International students does Northumbria receive annually? • How many Nationalities are represented on Campus? • What is the maximum number of hours an international students is allowed to work during term time? • How many pages long is the student visa renewal application form? • How many student visa applications did Student Services process between September – December 2009?

  3. Role of International Office • Student Recruitment • Partnerships & Sponsors • Scholarships • Marketing & Enquiries • Representatives Network • Admissions • Sponsoring Tier 4 Visas (New Students) • Study Abroad & Exchange ( Non EU)

  4. Regional Offices • 4 Offices • Malaysia • India • China • Thailand • Northumbria Staff • Support University Staff, Agents & Partners

  5. First Contact • Direct • Email/ Web/ Exhibitions • Regional Offices • Via Intermediaries • Agents • Partner Institutions • Sponsors

  6. Agents • Wide network – 300 + • Extensive training • Contractual obligations

  7. Publicity Materials

  8. Web & Conversion Activity • Chinese and Korean language sites • Enquiry management system- Connect • “Ask Northumbria”

  9. Applicant Communication

  10. Offers • Always made by University staff • Assessment of qualifications • Preliminary fraud checks • Assessment of English Language

  11. Next Steps • Passport details • Deposits (£4000) • Accept offer and terms • Tier 4 visa sponsored by Northumbria (CAS No) • Biometrics (ATAS Clearance) • Apply for visa with original certificates, CAS no and financial documents

  12. Pre-Arrival Information • Joining instructions • Pre-departure briefing done in large markets, e.g. China, India, Malaysia • Also run by British Council • Sent “Coming to Study” – produced by Student Services

  13. Supporting the international student journey

  14. Student Services – Who are We? • Careers jobs search, further study, career planning • Chaplaincy details of local places of worship, pastoral and spiritual support • Counselling confidential counselling and support • Disability support and advice on any disability issue • Welfare and Information advice International on all matters relating Support to your study and stay

  15. How do we support Students? • Pre Entry • Practical Information • Pre-departure checklist • Different country, different culture • Available on line and in hard copy • “

  16. How do we support Students? • On Course • Meet and Greet • Induction • Social Activities/Events • Visa Renewal and Immigration Enquires

  17. Student Visa Extension • Extensive support and advice to all who need to extend their student visa • Fortnightly visa information workshops • Daily visa renewal Appointments • All applications sent to Home Office Student Batch Scheme • Returned to Student Services and then to student’s UK address • Database of all renewals

  18. How do we support Students? Exit • The road home • Post graduation work and study opportunities • Alumni

  19. What we do for staff • Cultural Awareness Training • Regular updates on relevant developments • Representation on working groups and committees relevant to International student issues • Advice and feedback

  20. Further Information • Website: • http://www.northumbria.ac.uk/sd/central/stu d_serv/ • Tel: • 0191 227 4127 (city) • 0191 215 6590 (Coach Lane) • Email: • sv.welfareandinternational@northumbria.ac.uk • Visit Us: • Northumberland Building - City campus • Allendale Building - Coach Lane Campus

  21. Questions?

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