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BUILDING AND MAINTAINING WIN-WIN RELATIONSHIPS. Web pages. http://web.missioncollege.edu/drjrole http://roletech0tripod.com http://www.geocities.com/drjrole. KEY WORDS. ► People Skills. ► Empathy. ► Patience. ► Calmness. ► Tact. ► Good Communication. Dynamic. Assertive.
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BUILDING AND MAINTAINING WIN-WIN RELATIONSHIPS Web pages http://web.missioncollege.edu/drjrolehttp://roletech0tripod.comhttp://www.geocities.com/drjrole
KEY WORDS ► People Skills ► Empathy ► Patience ► Calmness ► Tact ► Good Communication • Dynamic • Assertive http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
Assertive Communication Assertive communication is the heart of sending the message. Deal with difficult people in protecting one's rights while respecting the rights of others. Ask for what you want, speak to be heard, set limits, and say no. Stay out of win/lose situations and promote win/win outcomes. Provide and respond to positive and negative feedback. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
Key Principles of Dynamic Communication Use a neutral language for identifying the different strengths people possess Make others comfortable, not yourself. (Philippians 2:4) Approach every relationship as a win-win from the beginning. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
RELATIONSHIP BUILDING (with clients, stakeholders and organizational members) Establish formal working relationships Follow through on commitments Respect confidentiality Demonstrate an interest in their work-related issues and activities Build informal relationships Practice simple courtesies Show an interest in their issues and activities that go beyond the workplace http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
Develop Win-Win Relationships • Actively seek opportunities to contribute to • positive outcomes • Approach issues or disagreements with the • objective of reaching win/win solutions • Confront the issue rather than the person. • Focus on people's good qualities rather than • on their deficiencies • Ask open-ended questions that encourage others • to give their points of view • Practice effective listening. • Look for areas of common agreement and work • from there to achieve a positive outcome • Foster an environment of openness and trust • Allow people to save face. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
HOW TO DISAGREE WITHOUT BEING DISAGREEABLE Before expressing disagreement, understand that two sides can be right, that two sides may have equal merit. Separate ego from your work, your possessions, and your opinions; then allow the other person to do the same. Make sure that a specific situation merits your attention. Remember that people don’t necessarily like or respect those who always agree with them. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
GUIDELINES IN EXPRESSING DISAGREEMENT ☺Reduce or expand the opposing idea to its ultimate end. ☺Examine the sources of both your and the other person’s information. ☺Use analogy when you can. ☺Use you own experience or history. ☺Talk “around” the subject rather than through it. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
Use words that emphasize agreement rather than disagreement. “I don’t agree with you.” “You are absolutely wrong.” “You are dead wrong about that.” “You don’t know what you’re talking about.” “Oh yeah? Says who?” ”Yes, but…,” “Yes, but you don’t understand.” “Someone told you a lie.” “Someone misinformed you.” • “Listen, people, I’m afraid that you’ve got the wrong picture.” http://web.missioncollege.edu/drjrolehttp://roletech.tripod0.comhttp://www.geocities.com/drjrole
GUIDELINES IN CONFRONTING AND RESOLVING CONFLICTS0 • Confront privately on private issues. • Deal with conflict promptly. • Treat the other person with respect. • Listen until you understand the other side of the issue • State your own needs, feelings, views, or goals. • Define areas of agreement and disagreement. • Limit discussion to the here and now and • keep to one issue. • Guard against character attacks • Don’t push the other person into a corner. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
Things Get In the Way of Our Relationships With People The power of things is formidable. It can cause us to ignore a more important aspect of our profession - people. Consider ways to improve our ability to control things so that we can focus more on people. http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
Reasons why we put things (tasks, paperwork, etc.) before people Seen results take priority over the unseen relationship. Task work pushes aside "idle" talk. The material world often predominates the immaterial world. We feel we are judged by what we do, not who we are. Obsessive-compulsive behaviour. Relationships don't fit our "deadlines“ mentality http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
Some Solutions Straighten Up Your Desk Cut Back Toss Refer shorthand for the key concept of traffic - what moves in must move out. Act File http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
“People will never care how much you know until they know how much you care.” God Bless You http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole
The End http://web.missioncollege.edu/drjrolehttp://roletech0.tripod.comhttp://www.geocities.com/drjrole