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Staff MORALE

Organizational Values in the Care and Feeding of Your Most Valuable Resource. Staff MORALE. RICHARD MALE Snowy Range Nonprofit Institute August 2010 . Assumptions for today’s workshop: You can never say “thank you” often enough – or too emphatically

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Staff MORALE

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  1. Organizational Values in the Care and Feeding of Your Most Valuable Resource

    Staff MORALE

    RICHARD MALE Snowy Range Nonprofit Institute August 2010
  2. Assumptions for today’s workshop: You can never say “thank you” often enough – or too emphatically Cash bonuses or salary increases aren’t really an option Different people are rewarded in very different ways Rewards and recognition should not be taken lightly, but done thoughtfully in a way that links to your core values and mission
  3. And a few words to the wise: If you want to know how to honor someone in the most appropriate way . . . ask them Sometimes “good” gestures backfire Honoring an individual—while not undeserved—may undermine your spirit of building a TEAM If it doesn’t feel equitable, transparent, or quite fair . . . don’t do it
  4. More words to the wise: You may have an employee who doesn’t really belong in the nonprofit sector—i.e., only appreciates cash and not the mission/spirit of your work Check with your accountant on gift cards (etc.) which could be taxable income One person’s honor might be another’s worst nightmare (standing up to be recognized at board meeting: nice limelight, or ordeal?)
  5. What is the most memorable recognition or reward you have ever received?
  6. Can you involve your board in a morale-boosting exercise with staff?
  7. Can you involve a corporate sponsor or partner in rewards and recognition?
  8. Can you link your organizational values and mission to your recognition & rewards?
  9. Does earning individual recognition necessarily have to involve “winning” a competition? When someone “wins” the Employee of the Month . . . . . . is that more or less motivating to the team overall? Would your climate suggest rewarding everyone for a strong quarter / year / campaign?
  10. Morale-Boosting Ideas Have a potluck meal where each person brings in their favorite dish from childhood. Each person tells the story of the dish and provides the recipe to share. You enjoy some food together but also get better acquainted.
  11. Morale-Boosting Ideas Create as much flex time as possible, including telecommuting on certain days and accommodating schedules for school programs, teacher conferences, employees caring for older parents, etc.
  12. Morale-Boosting Ideas As a surprise, hire a nonprofit that serves youth to send their teens to wash all the cars in your parking lot during the afternoon.
  13. Morale-Boosting Ideas Encourage each staff member to use a special note form to compliment something a colleague did well. Post the notes on a display in your lobby.
  14. Morale-Boosting Ideas Organize a Back to School Supplies drive to help your employees with young children.
  15. Morale-Boosting Ideas Have a joint picnic or outing combining the staffs of your organization with a business or corporate partner. Blend the two teams and have a softball game.
  16. Morale-Boosting Ideas Designate a shelf and encourage “freecycling” – an exchange of gently used books, tools, housewares, CDs, and DVDs.
  17. Morale-Boosting Ideas Training and new skills are lifetime gifts. Ask each staff member to identify specific learning objectives, and, over the course of a year, design a plan to achieve them.
  18. Morale-Boosting Ideas Always create time in meetings for storytelling about your work, the people you serve, or experiences staff members have had on the job that others would enjoy hearing about.
  19. Morale-Boosting Ideas Think outside the office. Have your meetings in a coffee shop, in a park, or at a location that relates to your mission (hospital, library, school).
  20. Morale-Boosting Ideas Reward effort – not just success. (Some organizations give a “best idea that didn’t work” prize.
  21. Morale-Boosting Ideas Elect a “VP of Fun” who develops the food or activities for a month/quarter/year. Campaign posters and slogans encouraged!
  22. Morale-Boosting Ideas Always Walk the Talk yourself – we all want to follow leaders we admire Seeking alignment word = deed Remember that the little things are the big things
  23. Morale-Boosting Ideas Relate even the smallest successes back to your mission and strategic goals. At the end of the day, people want to know that the work they do matters.
  24. Morale-Boosting Ideas Give more – and more precise--feedback. “You’re doing a terrific job,” while welcome, isn’t as valuable as being able to coach around behaviors you want to encourage. “I appreciate the way you offered options to that walk-in client this morning who was upset.”
  25. Morale-Boosting Ideas Promote laughter! Have a Noon Movie day each month where you offer popcorn and watch an old episode of a favorite TV show.
  26. “… the life of man is solitary, poor, nasty, brutish and short.“ Thomas Hobbes (1588-1679) “If it isn’t fun, why do it?” Ben Cohen and Jerry Greenfield, ice cream entrepreneurs
  27. Thank you! Richard Male rich@richardmale.com
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