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Issues Affecting the Adjustment of International Claims

Issues Affecting the Adjustment of International Claims. Paul May LLB (Hons), MBA, FCII, FCILA, ADipC, DipAIS, MCIArb, MIRM, FCMI, MAE, FUEDI-ELAE, AMIMC, FinstD, FIFAA Chairman Concordia Consultancy Ltd. A presentation of ideas to the IILA convention, Nashville, USA. 4 th October 2007.

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Issues Affecting the Adjustment of International Claims

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  1. Issues Affecting the Adjustment of International Claims Paul May LLB (Hons), MBA, FCII, FCILA, ADipC, DipAIS, MCIArb, MIRM, FCMI, MAE, FUEDI-ELAE, AMIMC, FinstD, FIFAA Chairman Concordia Consultancy Ltd A presentation of ideas to the IILA convention, Nashville, USA 4th October 2007 www.concordiaconsultancy.com

  2. Issues Affecting the Adjustment of International Claims Paul May • New Technology • Examinations • Experience • Information Sharing • Claims Presentation • Dispute Resolution • Demographics • Continuing Professional Development • IFAA • IILA • Regulation • Licensing • Consumer Protection • Performance Standards • Pricing • Culture • Project Management • Strategy • Panels • Nominations

  3. Issues Affecting the Adjustment of International Claims Paul May With Thanks to our sponsors

  4. Issues Affecting the Adjustment of International Claims Paul May

  5. Issues Affecting the Adjustment of International Claims Paul May

  6. Issues Affecting the Adjustment of International Claims Paul May

  7. Issues Affecting the Adjustment of International Claims Paul May

  8. Issues Affecting the Adjustment of International Claims Paul May

  9. Issues Affecting the Adjustment of International Claims Paul May

  10. Issues Affecting the Adjustment of International Claims Paul May

  11. Issues Affecting the Adjustment of International Claims Paul May Regulation • Lloyd's CMP • FSA delegated • Sarbanes • Auditors

  12. Issues Affecting the Adjustment of International Claims Paul May Licensing • Drawbridge • Commissioners • Mutual Recognition

  13. Issues Affecting the Adjustment of International Claims Paul May Consumer Protection • Individuals • Small Firms • “New Law” by Ombudsmen • Claims Presentation Support

  14. Issues Affecting the Adjustment of International Claims Paul May Performance Standards • What is best practice? • Policy Liability • for Adjusters • for Insurers

  15. Issues Affecting the Adjustment of International Claims Paul May Pricing • Fees - Demand surge proviso • Fees - Open Book • Claims - Supporting info • Claims - Cash deals

  16. Issues Affecting the Adjustment of International Claims Paul May Culture • Corporate of Insured • Corporate of Insurer and Reinsurer • Geographical • Negotiating

  17. Issues Affecting the Adjustment of International Claims Paul May Project Management • Adjuster as Project Manager • Timetable • Budget • Insured in the Team

  18. Issues Affecting the Adjustment of International Claims Paul May Strategy • Top level plans including board minutes • Meet the Boss • SWOT Analysis • STEP Analysis

  19. Issues Affecting the Adjustment of International Claims Paul May Panels • Global Panels • Specialist Panels • Auditing the Panels • Supervising Adjuster

  20. Issues Affecting the Adjustment of International Claims Paul May Nominations • Nominations Don’t Pay the Bills • Pre-loss Preparations Benefit Client • Conflict of Loyalty • Complacency

  21. Issues Affecting the Adjustment of International Claims Paul May New Technology • Report Formats • VOIP • Electronic Claim Files • Lie Detection

  22. Issues Affecting the Adjustment of International Claims Paul May Examinations • Appropriate? • Global Syllabus • Parochial • Consolidation

  23. Issues Affecting the Adjustment of International Claims Paul May Experience • Log Book • Frameworks • Resources • Assessment Panels

  24. Issues Affecting the Adjustment of International Claims Paul May Information Sharing • No Fishing • If it isn’t Documented it didn’t Happen • Minimise Uncertainty • Over Reaction to USA Legal Risks

  25. Issues Affecting the Adjustment of International Claims Paul May Claims Presentation • Collaboration • Resource Shortage • Brokers • Assessors

  26. Issues Affecting the Adjustment of International Claims Paul May Dispute Resolution • Conflict with Lawyers Aims • Expert Witness • Early Subrogation • Confident Closure

  27. Issues Affecting the Adjustment of International Claims Paul May Demographics • Ageing Professionals • Adjusting as a Career • Advertising • Mentoring

  28. Issues Affecting the Adjustment of International Claims Paul May Continuing Professional Development • Relevance • Giving Back • Leadership • Compulsory

  29. Issues Affecting the Adjustment of International Claims Paul May IFAA

  30. Issues Affecting the Adjustment of International Claims Paul May IFAA • Association of Associations • Best of Breed • Recruitment • Standards

  31. Issues Affecting the Adjustment of International Claims Paul May IILA To place in the hands of all Insurance Companies, Underwriters and Governments, a Directory of selected insurance adjusters for the adjustment of property loss claims throughout the world. To promote good relations and an interchange of information and assistance between all the Associations of property Loss Adjusters throughout the world which subscribe to mutually acceptable standards. To develop and promote a code of ethics suitable for adoption and enforcement in all member countries and to assist in the administration of such enforcement 2007.

  32. Issues Affecting the Adjustment of International Claims Paul May IILA To enhance international understanding, share helpful, pertinent local loss handling expertise and establish good fellowship 1965.

  33. Issues Affecting the Adjustment of International Claims Paul May IILA • Limitation of Numbers? • Limitation of Property? • Students? • Mentoring?

  34. Issues Affecting the Adjustment of International Claims Paul May LLB (Hons), MBA, FCII, FCILA, ADipC, DipAIS, MCIArb, MIRM, FCMI, MAE, FUEDI-ELAE, AMIMC, FinstD, FIFAA Chairman Concordia Consultancy Ltd A presentation of ideas to the IILA convention, Nashville, USA 4th October 2007 www.concordiaconsultancy.com

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