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1. Microsoft® Lync 2010What Is New? Module 01 Microsoft Corporation
Slide Objective:
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Slide Objective:
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2. Microsoft Lync 2010 A converged communications experience that connects people and teams in the new world of work 2 Slide Objective: Positioning of Microsoft Unified Communications
Notes: Slide Objective: Positioning of Microsoft Unified Communications
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3. A Single ClientFor real-time communication and collaboration 3 Slide Objective: One client for all situations
Notes:
With Lync 2010, our goal is to deliver a unified experience that brings together communication and collaboration in a holistic manner.
The Connect-Communicate-Collaborate vision is the basis for the User Experience principles that guide Lync Server 2010 products. These principles are firmly grounded in extensive user research work. Specifically, we have identified and prioritized the main types of IW communication and collaboration activities that we target, including short voice and instant messaging (IM) conversations, ad-hoc meetings, structured team meetings, and presentations. Lync 2010 truly caters to these end-to-end user experiences. Slide Objective: One client for all situations
Notes:
With Lync 2010, our goal is to deliver a unified experience that brings together communication and collaboration in a holistic manner.
The Connect-Communicate-Collaborate vision is the basis for the User Experience principles that guide Lync Server 2010 products. These principles are firmly grounded in extensive user research work. Specifically, we have identified and prioritized the main types of IW communication and collaboration activities that we target, including short voice and instant messaging (IM) conversations, ad-hoc meetings, structured team meetings, and presentations. Lync 2010 truly caters to these end-to-end user experiences.
4. ConnectFind and connect with people inside and outside your organization Find and communicate with the right person
Connect with your social network
Connect with context 4 Slide Objective: First glimpse of Lync 2010
Notes:
Highlight the convergence of enterprise software and social connectivity and the rich information available through the inclusion of pictures and status messages.Slide Objective: First glimpse of Lync 2010
Notes:
Highlight the convergence of enterprise software and social connectivity and the rich information available through the inclusion of pictures and status messages.
5. Find the Right Person Advanced features make locating a person easy, even when you do not have their name
Quickly identify a person and check their availability
Contact anyone using the appropriate modality
5 Slide Objective:
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Slide Objective:
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6. Find the Right Person (Contd) Advanced features make locating a person easy, even when you do not have their name
Get search results that find the right person
Search more than just names
See where people are with real-time location capabilities 6 Slide Objective: Introduce the Lync 2010 search and location capabilities
Notes:
Search is done via web service
Location is available Enhanced 9-1-1(E9-1-1)
Screenshot Explanation
Left: Fast Search (Outlook) provides a common interface across products for quickly and easily resolving contact searches
Right: Skill Search uses keywords to narrow the search, for finding someone with specific attributes
Slide Objective: Introduce the Lync 2010 search and location capabilities
Notes:
Search is done via web service
Location is available Enhanced 9-1-1(E9-1-1)
Screenshot Explanation
Left: Fast Search (Outlook) provides a common interface across products for quickly and easily resolving contact searches
Right: Skill Search uses keywords to narrow the search, for finding someone with specific attributes
7. Connect with Your Social Network You are at the center of information about the people you work with most
Prioritize frequent contacts
Ensure that your shared information is accurate and up-to-date
Connect with anyone, inside or outside the organization
Know what others are seeing about you
7 Slide Objective: Show ways to sort and present contacts (and the information related to them)
Notes:
Consistency between Outlook and Lync 2010
Up to date information ability to read whats going on rather than just view a contacts status
Screenshot Explanation
Frequent Contacts simplifies contact management, giving users easier access to favorite contacts (pinning and most frequently used)
Activity Feed know what is going on with your networkSlide Objective: Show ways to sort and present contacts (and the information related to them)
Notes:
Consistency between Outlook and Lync 2010
Up to date information ability to read whats going on rather than just view a contacts status
Screenshot Explanation
Frequent Contacts simplifies contact management, giving users easier access to favorite contacts (pinning and most frequently used)
Activity Feed know what is going on with your network
8. Connect in Context Connect directly from within your work
Consistent people experience across all of Microsoft Office®
Find anyone from anywhere within Office applications
Communicate and collaborate within the context of what you are doing 8 Slide Objective: Show ways to sort and present contacts (and the information related to them)
Notes:
Co-editing requires Microsoft SharePoint® 2010 and Microsoft Office 2010
Youll get that view when two people are editing a document that resides on SharePoint
Slide Objective: Show ways to sort and present contacts (and the information related to them)
Notes:
Co-editing requires Microsoft SharePoint® 2010 and Microsoft Office 2010
Youll get that view when two people are editing a document that resides on SharePoint
9. Demo 9 Slide Objective: Demo for presence indicator and contact card in various places
Notes:
Show Lync 2010 with photos and contact cards
Show location, availability (free / busy), hierarchy, option to pin a contact card
Show expert search
Show activity feed
Show contact card from Outlook 2010 next to Lync 2010 contact card
Show presence indicator in backstage from Office (author) and within Word when two people opened the same document from SharePoint 2010 at the same time. Show which section is worked on by whomSlide Objective: Demo for presence indicator and contact card in various places
Notes:
Show Lync 2010 with photos and contact cards
Show location, availability (free / busy), hierarchy, option to pin a contact card
Show expert search
Show activity feed
Show contact card from Outlook 2010 next to Lync 2010 contact card
Show presence indicator in backstage from Office (author) and within Word when two people opened the same document from SharePoint 2010 at the same time. Show which section is worked on by whom
10. CommunicateThe power of digital communication in your work Make a phone call from anywhere
Share video in calls and conferences
Receive phone calls where you want them
Manage your communications
Manage communications for someone else 10 Slide Objective: Show the new meeting experience (LiveMeeting replacement)
Notes:
LiveMeeting is gone this is how it looks with Lync 2010
Slide Objective: Show the new meeting experience (LiveMeeting replacement)
Notes:
LiveMeeting is gone this is how it looks with Lync 2010
11. Make a Call from Anywhere With a phone you can trust, using a familiar interface
Use a dial pad that looks and acts like youd expect it to
Have confidence in call quality and get actionable feedback when call quality declines
Receive calls on a private line 11 Slide Objective: Show that call initiation experience is (almost) the same all across the user interface (UI)
Notes:
Increases discoverability of phone functionality in the Lync 2010 main UI
Increases user confidence with a familiar and comfortable dialing experience
Private line is often used for VIPs
Screenshot Explanation
Upper Left: Unified Call Controls and notifications system make it easy to know the state of your call, including both local and remote call quality issues
Lower Left: Private Line allows users to have a secondary unlisted number
Right: Phone Environment increases discoverability of phone functionality in the Lync 2010 main UISlide Objective: Show that call initiation experience is (almost) the same all across the user interface (UI)
Notes:
Increases discoverability of phone functionality in the Lync 2010 main UI
Increases user confidence with a familiar and comfortable dialing experience
Private line is often used for VIPs
Screenshot Explanation
Upper Left: Unified Call Controls and notifications system make it easy to know the state of your call, including both local and remote call quality issues
Lower Left: Private Line allows users to have a secondary unlisted number
Right: Phone Environment increases discoverability of phone functionality in the Lync 2010 main UI
12. Share Video in Calls and Conferences High-quality video brings nuance to your communications
See the whole room with panoramic video
Use easy, intuitive controls
Watch full screen video in HD 12 Slide Objective: Show the Lync 2010 video experience
Notes:
Highlight name in video
Point out controls available in full-screen mode
Screenshot Explanation
Left: Alpha-blended on-hover video controls make it easy and intuitive to share video. The name of the participant indicates who is sharing video in the conference
Panorama video from Microsoft RoundTable® device makes it easy to share video of the room in room-to-room calls and multi-party conferences
Right: High quality (VGA) video in conferences lets you project yourself in a meeting from the comfort of your office or home
This example is in full-screen modeSlide Objective: Show the Lync 2010 video experience
Notes:
Highlight name in video
Point out controls available in full-screen mode
Screenshot Explanation
Left: Alpha-blended on-hover video controls make it easy and intuitive to share video. The name of the participant indicates who is sharing video in the conference
Panorama video from Microsoft RoundTable® device makes it easy to share video of the room in room-to-room calls and multi-party conferences
Right: High quality (VGA) video in conferences lets you project yourself in a meeting from the comfort of your office or home
This example is in full-screen mode
13. Phone Calls Where You Want Them Easy control of calls and devices
Take your calls with you wherever you are
Quickly configure and test USB peripherals
Easily enable call routing so that calls reach you
Move your calls from one device to another 13 Slide Objective: Show frequently used features for handling calls
Notes:
Screenshot Explanation
Left: Device Selection makes it easy to switch between telephony devices without having to launch advanced A/V tuning settings
Top Right: Transfer to Mobile offers a quick and easy way to take your call with youSlide Objective: Show frequently used features for handling calls
Notes:
Screenshot Explanation
Left: Device Selection makes it easy to switch between telephony devices without having to launch advanced A/V tuning settings
Top Right: Transfer to Mobile offers a quick and easy way to take your call with you
14. Manage Your Communications Stay on top of your day-to-day communications
Focus on your conversations, not on your tools
Find and keep track of past and present conversations
Know when someone is trying to get in touch
Easily manage your active conversations
14 Slide Objective: Manage your conversations
Notes:
Keep track of different communication channels, status messages, voice mails
Intuitive toasts
Voice mail at telephony place Lync 2010, not Outlook
Screenshot Explanation
Right: Conversation environment provides a single place to access and manage past and present conversations
Slide Objective: Manage your conversations
Notes:
Keep track of different communication channels, status messages, voice mails
Intuitive toasts
Voice mail at telephony place Lync 2010, not Outlook
Screenshot Explanation
Right: Conversation environment provides a single place to access and manage past and present conversations
15. Manage Your Communications (Contd) Stay on top of your day-to-day communications
Dial pad makes it more convenient for customers that are used to PBX phone especially for entering PINs, etc.
Manage voice mails conveniently from the Voice Place
All action items available for actions after listening to voice mail 15 Slide Objective: Manage your conversations
Notes:
Keep track of different communication channels, status messages, voice mails
Intuitive toasts
Voice mail at telephony place Lync 2010, not Outlook
Screenshot Explanation
In-line voicemail playback eliminates the need to find and play back voice mail from your Outlook inbox. It also indicates the number of waiting voice mail messages
Slide Objective: Manage your conversations
Notes:
Keep track of different communication channels, status messages, voice mails
Intuitive toasts
Voice mail at telephony place Lync 2010, not Outlook
Screenshot Explanation
In-line voicemail playback eliminates the need to find and play back voice mail from your Outlook inbox. It also indicates the number of waiting voice mail messages
16. Manage Communications for Someone Else Make your delegates more effective
Know your bosss availability at a glance
Transfer calls to your boss with ease
Quickly initiate a call on behalf of someone else
Easily set up delegates 16 Slide Objective: No more Attendant Lync 2010 just for handling delegates
Notes:
Easy to set up
Presence indicator for boss at delegate
Attendant Lync 2010 finally for the ones that really need it high-volume call handlers (contact center, receptionist)
Screenshot Explanation
Left: On Behalf Of Switcher makes it easy to view and change whether an outbound call will be for the boss or for the admin. In addition, the controls remember the last-used default per contact, thereby minimizing the risk of errors
Upper Right: Simplified delegate configuration makes adding delegates and granting permissions easy
Lower Right: In-Toast presence indicator makes it easy to identify which calls are for the boss. Presence indication gives admins the context they need to make better decisions without bothering the boss
Slide Objective: No more Attendant Lync 2010 just for handling delegates
Notes:
Easy to set up
Presence indicator for boss at delegate
Attendant Lync 2010 finally for the ones that really need it high-volume call handlers (contact center, receptionist)
Screenshot Explanation
Left: On Behalf Of Switcher makes it easy to view and change whether an outbound call will be for the boss or for the admin. In addition, the controls remember the last-used default per contact, thereby minimizing the risk of errors
Upper Right: Simplified delegate configuration makes adding delegates and granting permissions easy
Lower Right: In-Toast presence indicator makes it easy to identify which calls are for the boss. Presence indication gives admins the context they need to make better decisions without bothering the boss
17. Demo 17 Slide Objective: Demo for new graphical user interface (GUI) and delegate option
Notes:
Show how to manage devices
Show how to change call forwarding
Show conversation view
Show setting up delegation
Show toast for incoming call
Show toast for incoming call for boss as admin
Show Playback of voice mail messages
Show dial pad and emphasize customer demand for this feature
Show presence quick control when hovering over task bar icon of Lync 2010 in Windows 7Slide Objective: Demo for new graphical user interface (GUI) and delegate option
Notes:
Show how to manage devices
Show how to change call forwarding
Show conversation view
Show setting up delegation
Show toast for incoming call
Show toast for incoming call for boss as admin
Show Playback of voice mail messages
Show dial pad and emphasize customer demand for this feature
Show presence quick control when hovering over task bar icon of Lync 2010 in Windows 7
18. CollaborateWorking together in real time is easy and reliable Simple, direct collaboration
Effective team meetings
Professional presentation delivery
Visual conference calls
Work without borders 18 Slide Objective: Introduce collaboration with Lync 2010 in comparison to LiveMeeting
Notes:
Slide Objective: Introduce collaboration with Lync 2010 in comparison to LiveMeeting
Notes:
19. Simple, Direct Collaboration Share from any conversation
Easily transition from talking to sharing work
Enjoy flexibility in controlling how you collaborate
Have confidence that you are in control 19 Slide Objective: Collaboration made easy improvements in Lync 2010 compared to LiveMeeting
Notes:
Collaboration ready User experience promotes the ability to add data collaboration to any Lync 2010 conversation; broad information worker appeal and applicability
Transition from talking to sharing supports the people first workflow for collaboration and sharing
Flexible sharing not all sharing is equal, user experience offers the right interactions for your intent
Co-edit application/desktop sharing is a common and powerful collaborative activity
Confidence and control comfort and trust are key to information worker appeal and adoption
Screenshot Explanation
Sharing Activity Users are presented with a more visual way of deciding which activity they want to engage in around sharing
Slide Objective: Collaboration made easy improvements in Lync 2010 compared to LiveMeeting
Notes:
Collaboration ready User experience promotes the ability to add data collaboration to any Lync 2010 conversation; broad information worker appeal and applicability
Transition from talking to sharing supports the people first workflow for collaboration and sharing
Flexible sharing not all sharing is equal, user experience offers the right interactions for your intent
Co-edit application/desktop sharing is a common and powerful collaborative activity
Confidence and control comfort and trust are key to information worker appeal and adoption
Screenshot Explanation
Sharing Activity Users are presented with a more visual way of deciding which activity they want to engage in around sharing
20. Easy Online Meetings Online meetings are an essential part of your workflow
Schedule most common meeting types with the fewest clicks
Bring join to the user, rather than taking the user to join
Reinforce that participants are ready and able to participate
Keep the experience simple and expand as the meeting expands 20 Slide Objective: Collaboration made easy improvements in Lync 2010 compared to LiveMeeting
Notes:
Fewest clicks single button for audio-only conference calls and one type working meetings within my company
Bring join to the user the join link should be everywhere the user might be exposed to the meeting including meeting reminders
Ready and able related to comfort and trust reinforce that youre in the right place and that youre ready to go. Includes other members present
Keep it simple conversations are lightweight keep it that way until you add other sharing activities
Mention how to change the dial-in number (open the invitation in Outlook ? Meeting Types ? Custom ? Audio and Phone ? Location most people will dial in from)
Screenshot Explanation
Single-click scheduling Users are presented with a single button for scheduling common meeting types
Meeting lobby Use the meeting lobby to ensure that guests dont enter the meeting until youre ready
Joining conferences Lightweight conferencing experience confirms that youre in the right meeting and ready to participate
Join in Outlook ribbon Return to the calendar and click the join online button to enter the meeting. Meeting invite Clean and clear message and simple join link emphasizes joining via Lync 2010 but allows you to also join by phoneSlide Objective: Collaboration made easy improvements in Lync 2010 compared to LiveMeeting
Notes:
Fewest clicks single button for audio-only conference calls and one type working meetings within my company
Bring join to the user the join link should be everywhere the user might be exposed to the meeting including meeting reminders
Ready and able related to comfort and trust reinforce that youre in the right place and that youre ready to go. Includes other members present
Keep it simple conversations are lightweight keep it that way until you add other sharing activities
Mention how to change the dial-in number (open the invitation in Outlook ? Meeting Types ? Custom ? Audio and Phone ? Location most people will dial in from)
Screenshot Explanation
Single-click scheduling Users are presented with a single button for scheduling common meeting types
Meeting lobby Use the meeting lobby to ensure that guests dont enter the meeting until youre ready
Joining conferences Lightweight conferencing experience confirms that youre in the right meeting and ready to participate
Join in Outlook ribbon Return to the calendar and click the join online button to enter the meeting. Meeting invite Clean and clear message and simple join link emphasizes joining via Lync 2010 but allows you to also join by phone
21. Professional Online Presentations Lync 2010 lets you set the stage and keeps you in control
Join experience inspires confidence and trust
Content is king (when present)
Presenters are informed and in control
Social context is important; know who is in the room and who is making changes
21 Slide Objective: Collaboration made easy improvements in Lync 2010 compared to LiveMeeting
Notes:
Join experience inspires confidence and trust low cognitive load for join I know what to do and Im not overwhelmed by options that make the experience feel heavy or daunting. Once I act, I get feedback that Im in the right place with the right people. I can immediately participate (even if the meeting is in progress) just like in the real world!
Content is king when activities have been added to a meeting, the meeting environment emphasizes the content while ensuring that meeting controls and context are available
Social context the roster gives you the sense of who else is there. Active presenter mode and annotations on PowerPoint/whiteboard allow you to know whos in control (and avoid inadvertent updates to the meeting)
Screenshot Explanation
Meeting management Keep track of meeting participants, access call controls, and view notifications just like you were in a phone call or IM. Roster and lobby Its not just about what is being shared, but also who is seeing it. Roster controls let presenters manage the room, including admitting people from the meeting lobby.
Video View meeting participants and meeting content at the same time.
Asynchronous viewing Presenters can navigate other content in the meeting. Helpful for reviewing content before presenting it, or taking notes on the shared whiteboard. Slide Objective: Collaboration made easy improvements in Lync 2010 compared to LiveMeeting
Notes:
Join experience inspires confidence and trust low cognitive load for join I know what to do and Im not overwhelmed by options that make the experience feel heavy or daunting. Once I act, I get feedback that Im in the right place with the right people. I can immediately participate (even if the meeting is in progress) just like in the real world!
Content is king when activities have been added to a meeting, the meeting environment emphasizes the content while ensuring that meeting controls and context are available
Social context the roster gives you the sense of who else is there. Active presenter mode and annotations on PowerPoint/whiteboard allow you to know whos in control (and avoid inadvertent updates to the meeting)
Screenshot Explanation
Meeting management Keep track of meeting participants, access call controls, and view notifications just like you were in a phone call or IM. Roster and lobby Its not just about what is being shared, but also who is seeing it. Roster controls let presenters manage the room, including admitting people from the meeting lobby.
Video View meeting participants and meeting content at the same time.
Asynchronous viewing Presenters can navigate other content in the meeting. Helpful for reviewing content before presenting it, or taking notes on the shared whiteboard.
22. Visual Conference Calls Rich conferencing
Enjoy a familiar conference calling experience
Easily manage participants and meeting options
Make group calls as easily as calling an individual
Enjoy a familiar experience on a wide array of devices and different enterprise configurations
22 Slide Objective: Collaboration made easy Improvements with Lync 2010 compared to LiveMeeting
Notes:
Even in scenarios without full rollout of enterprise voice, Lync 2010 is a good choice
Prominent mute indicator
Screenshot Explanation
Upper Left: Same dial-in coordinates Most online meetings can be joined using the same easy-to-remember conference ID
DTMF controls Manage your conference by entering standard dual-tone multi-frequency (DTMF) commands on your phone
Upper Right: Support for enterprises with legacy PBX systems Enterprises customers with a legacy private branch exchange (PBX) system will have an option to join audio through Lync 2010 or by dialing out to one of their phones
Lower Right: Visual Roster Visual list of conference participants and controlsSlide Objective: Collaboration made easy Improvements with Lync 2010 compared to LiveMeeting
Notes:
Even in scenarios without full rollout of enterprise voice, Lync 2010 is a good choice
Prominent mute indicator
Screenshot Explanation
Upper Left: Same dial-in coordinates Most online meetings can be joined using the same easy-to-remember conference ID
DTMF controls Manage your conference by entering standard dual-tone multi-frequency (DTMF) commands on your phone
Upper Right: Support for enterprises with legacy PBX systems Enterprises customers with a legacy private branch exchange (PBX) system will have an option to join audio through Lync 2010 or by dialing out to one of their phones
Lower Right: Visual Roster Visual list of conference participants and controls
23. Work Without Borders Collaborate, even with people who do not have Lync 2010
If you can view a web page, you can join a meeting
Mac and Linux users can organize or present in meetings
Easily go from a phone call to rich interaction online 23 Slide Objective: Collaboration made easy improvements with Lync 2010 compared to LiveMeeting
Notes:
Reach client aka Lync Web App for participants that dont have Lync 2010 installed
Screenshot Explanation
Right: Participate in meetings from your browser Dont worry about whether or not all the attendees in your meeting have Lync 2010 or even Microsoft Windows® if they have a browser, they can attend (and even present) in your meetings.
Slide Objective: Collaboration made easy improvements with Lync 2010 compared to LiveMeeting
Notes:
Reach client aka Lync Web App for participants that dont have Lync 2010 installed
Screenshot Explanation
Right: Participate in meetings from your browser Dont worry about whether or not all the attendees in your meeting have Lync 2010 or even Microsoft Windows® if they have a browser, they can attend (and even present) in your meetings.
24. Productivity on the go Connect by IM, email, or voice with just one touch
Join an audio conference with a single click, directly from Outlook Mobile calendar
Enables extended enterprise voice capabilities including call via work and call forward setting from the mobile device.
Also available for iPhone, iPad, Symbian and other devices
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25. Q&A 25 Slide Notes:
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26. 26 © 2011 Microsoft Corporation. All rights reserved.
Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. This document may contain information related to pre-release software, which may be substantially modified before its first commercial release. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred.
© 2011 Microsoft Corporation. All rights reserved.
Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. This document may contain information related to pre-release software, which may be substantially modified before its first commercial release. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious, and no association with any real company, organization, product, domain name, email address, logo, person, place or event is intended or should be inferred.