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10.15am AGM Welcome Address Cora Carter MBE Chair of TAROE

TAROE AGM AND NATIONAL CONFERENCE 2010. 10.15am AGM Welcome Address Cora Carter MBE Chair of TAROE. What does the future hold? Abolition of the NTV Abolition of the Audit Commission Watering down of TSA Regulation Threats to our security/assurity of tenure Threats to the Housing Benefit

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10.15am AGM Welcome Address Cora Carter MBE Chair of TAROE

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  1. TAROE AGM AND NATIONAL CONFERENCE 2010 10.15am AGM Welcome Address Cora Carter MBE Chair of TAROE

  2. What does the future hold? Abolition of the NTV Abolition of the Audit Commission Watering down of TSA Regulation Threats to our security/assurity of tenure Threats to the Housing Benefit New homes for rent – demands outstripping supply TAROE AGM AND NATIONAL CONFERENCE 2010

  3. On the Brightside we have: Local panels Social mobility to help you back into work Local offers of scrutiny TAROE AGM AND NATIONAL CONFERENCE 2010

  4. TAROE AGM AND NATIONAL CONFERENCE 2010 Request for Tellers

  5. TAROE AGM AND NATIONAL CONFERENCE 2010 Apologies

  6. TAROE AGM AND NATIONAL CONFERENCE 2010 Minutes of 2009 AGM

  7. TAROE AGM AND NATIONAL CONFERENCE 2010 Chairs Report

  8. TAROE AGM AND NATIONAL CONFERENCE 2010 Officers Report

  9. TAROE AGM AND NATIONAL CONFERENCE 2010 Accounts

  10. TAROE AGM AND NATIONAL CONFERENCE 2010 Presentations from Candidates

  11. ELECTIONS ONTO THE TAROE BOARD 2010 Jennie Ferrigno

  12. ELECTIONS ONTO THE TAROE BOARD 2010 Wycombe Tenant & Leaseholders Committee

  13. ELECTIONS ONTO THE TAROE BOARD 2010 Why I want to become a TAROE Board Member

  14. ELECTIONS ONTO THE TAROE BOARD 2010 Derek Corkell

  15. ELECTIONS ONTO THE TAROE BOARD 2010 Windy Ridge TARA

  16. ELECTIONS ONTO THE TAROE BOARD 2010 Why I want to become a TAROE Board Member

  17. ELECTIONS ONTO THE TAROE BOARD 2010 Alan Jess

  18. ELECTIONS ONTO THE TAROE BOARD 2010 Federation of North East Derbyshire Tenants and Residents

  19. ELECTIONS ONTO THE TAROE BOARD 2010 Why I want to become a TAROE Board Member

  20. ELECTIONS ONTO THE TAROE BOARD 2010 Juliet Rawlings MBE

  21. ELECTIONS ONTO THE TAROE BOARD 2010 Cremorne Residents Association

  22. ELECTIONS ONTO THE TAROE BOARD 2010 Why I want to become a TAROE Board Member

  23. TAROE AGM AND NATIONAL CONFERENCE 2010 Elections

  24. TAROE AGM AND NATIONAL CONFERENCE 2010 10.35am – 10.45am COMFORT BREAK

  25. TAROE AGM AND NATIONAL CONFERENCE 2010 Results of Election

  26. TAROE AGM AND NATIONAL CONFERENCE 2010 Vote of Thanks TAROE Board Member

  27. TAROE AGM AND NATIONAL CONFERENCE 2010 Conclusions and Closing Remarks Cora Carter MBE Chair of TAROE

  28. TAROE AGM AND NATIONAL CONFERENCE 2010 CLOSE OF AGM

  29. TAROE AGM AND NATIONAL CONFERENCE 2010 11.00am Keynote Speaker Rafael Runco Housing Ombudsman

  30. ALL CHANGE: COMPLAINTS IN THE NEW REGULATORY LANDSCAPE Rafael Runco Deputy Housing Ombudsman

  31. Housing & Regeneration Act 2008 – Tenant Services Authority, Homes & Communities Agency, National Tenant Voice... Housing Ombudsman Service [Local Government Ombudsman] 1st April 2010 > all “social” housing within single regulatory framework Nine Standards – complaints central to co-regulatory approach: Standard One and Local Offers Protocols – TSAHOSLGO No overlap between Ombudsman schemes HOS’s support programme for tenants: joint initiatives with TAROE, TPAS, InSTEP, etc. What do we have now Housing Ombudsman Service All “registered providers” and some private landlords and managing agents. Local Government Ombudsman All local authorities (Councils and ALMOs)

  32. Coalition Government

  33. What about tenant complaints?

  34. The focus on complaints will continue...

  35. REPORT PROBLEM USE INTERNAL COMPLAINTS PROCEDURE CONTACT OMBUDSMAN

  36. REPORT PROBLEM USE INTERNAL COMPLAINTS PROCEDURE “GATEWAY” CONTACT OMBUDSMAN

  37. Adequate complaint handling alone will not be enough. But... There will have to be an even more robust tenant involvementculture.

  38. What will be the role of the Ombudsman?

  39. Putting complainants back in the position they were in before the failure in landlord’s service. Improving services for residents by promoting learning from complaints.

  40. HOS not a regulator – not even by the back door... Enhanced powers – enforcing decisions in Court BUT... Gateway (local filter) independent of Ombudsman? Prevention work and training? No inspection regime (Audit Commission also gone!) – who will have a clear idea of the big picture? “Slimmed down” HCA with limited regulatory remit? Single domain and Standards here to stay – Will there be a single Ombudsman for housing?

  41. 0300 111 3000 housing-ombudsman.org.uk lgo.org.uk

  42. TAROE AGM AND NATIONAL CONFERENCE 2010 Friends of TAROE Presentations HARVEST HOUSING HACT WILLOW PARK

  43. TAROE AGM AND NATIONAL CONFERENCE 2010 Martyn Kingsford Security of Tenure

  44. TAROE AGM AND NATIONAL CONFERENCE 2010 12.00pm LUNCH

  45. WORKSHOPS – SESSION 1 Main Hall - Richard Crossley ‘NTO’s Working Together’ Chaired by Michael Gelling OBE Workshop 1 – Steve Smedley Director of R+D HouseMark ‘Tenant Scrutiny in the new “localism” agenda Chaired by John Townend Workshop 2 - Steve Partridge - Director of Financial Policy & Development, ConsultCIH, Preparing LA Tenants for Self-Financing; Tenants’ Empowerment in Business Planning Chaired by Ann Thomas Workshop 3 - Steve Osbournes, Mears – What makes and excellent repair service – from a Contractors Perspecitve Chaired by Cora Carter MBE Workshop 4 – Deborah Illott, Tenant Services Authority – Tenants and Landlords at the heart of change Chaired by Val Imeson

  46. TAROE AGM AND NATIONAL CONFERENCE 2010 2.00pm COMFORT BREAK

  47. WORKSHOPS – SESSION 2 Main Hall - Richard Crossley ‘NTO’s Working Together’ Chaired by Michael Gelling OBE Workshop 1 – Steve Smedley Director of R+D HouseMark ‘Tenant Scrutiny in the new “localism” agenda Chaired by John Townend Workshop 2 - Steve Partridge - Director of Financial Policy & Development, ConsultCIH, Preparing LA Tenants for Self-Financing; Tenants’ Empowerment in Business Planning Chaired by Ann Thomas Workshop 3 - Steve Osbournes, Mears – What makes and excellent repair service – from a Contractors Perspecitve Chaired by Cora Carter MBE Workshop 4 – Deborah Illott, Tenant Services Authority – Tenants and Landlords at the heart of change Chaired by Val Imeson

  48. TAROE AGM AND NATIONAL CONFERENCE 2010 3.15pm CLOSING ADDRESS

  49. TAROE AGM AND NATIONAL CONFERENCE 2010 3.30pm PRIZE DRAW – Sponsored by Made by Janice Reekie

  50. TAROE AGM AND NATIONAL CONFERENCE 2010 CLOSE OF CONFERENCE THANK YOU

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