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Digital Reference

Digital Reference. IS 530 Fall 2006 Dr. D. Bilal. Digital Reference. Providing assistance to users remotely via live chat Live chat software LSSI, NetAgent, ChatSpace, 24/7, ConferenceRoom, OnDemand, LivePerson, LiveAssistance, QuestionPoint. Issues. Privacy Cost User mediation

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Digital Reference

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  1. Digital Reference IS 530 Fall 2006 Dr. D. Bilal

  2. Digital Reference • Providing assistance to users remotely via live chat • Live chat software • LSSI, NetAgent, ChatSpace, 24/7, ConferenceRoom, OnDemand, LivePerson, LiveAssistance, QuestionPoint.

  3. Issues • Privacy • Cost • User mediation • Staffing

  4. Privacy & Chat Software • Privacy features are found at http://www.library.cmu.edu/People/neuhaus/software.html • Visit this site and explore the features of various software • What software would you consider for your future library/information center, and why?

  5. Resources • The Virtual Digital Reference • http://www.vrd.org • DIG_REF • A listserv for digital reference. To subscribe: Send an e-mail message to: LISTSERV@LISTSERV.SYR.EDU In the first line of the message, type: SUBSCRIBE DIG_REF Firstname Lastname

  6. Asking Questions • VRD ASK A Service • Kids can ask reference questions using this service: http://vrd.askvrd.org • Ask A+Locator by subject and for adults. Found at http://www.vrd.org/locator/subject.shtml

  7. Resources • For resources and readings, visit: • Digital Reference Education Initiative (DREI) • http://drei.syr.edu/item_list.cfm?NavID=21 • OCLC website has good resources, but up to 2003. • http://www.oclc.org/community/topics/virtualreference/basics/default.htm (standards, trends, basic information) • Bernie Sloane’s bibliography covers up to 2004. • http://people.lis.uiuc.edu/~b-sloan/digiref.html • http://people.lis.uiuc.edu/~b-sloan/interview.htm (reference interview in digital environment)

  8. Digital Reference Transcripts and Privacy • We will examine different transcripts by using this site: • http://drei.syr.edu/item_list.cfm?NavID=22 • Privacy statement to archive digital reference transactions • http://drei.syr.edu/privacy.cfm

  9. CLASS Discussion • What are your thoughts about digital reference (DR)? • What do we gain by providing DR? • What do we lose by providing DR?

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