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Digital Reference

Digital Reference. IS 530 Spring 2006 Dr. D. Bilal. Digital Reference. Providing assistance to users remotely via live chat Live chat software LSSI, NetAgent, ChatSpace, 24/7, ConferenceRoom, OnDemand, LivePerson, LiveAssistance, QuestionPoint. Issues. Privacy Cost User mediation

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Digital Reference

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  1. Digital Reference IS 530 Spring 2006 Dr. D. Bilal

  2. Digital Reference • Providing assistance to users remotely via live chat • Live chat software • LSSI, NetAgent, ChatSpace, 24/7, ConferenceRoom, OnDemand, LivePerson, LiveAssistance, QuestionPoint.

  3. Issues • Privacy • Cost • User mediation • Staffing

  4. Privacy & Chat Software • Privacy features are found at http://www.library.cmu.edu/People/neuhaus/software.html • Visit this site and explore the features of various software • What software would you consider for your future library/information center, and why?

  5. Resources • The Virtual Digital Reference • http://www.vrd.org • DIG_REF • A listserv for digital reference. To subscribe: Send an e-mail message to: LISTSERV@LISTSERV.SYR.EDU In the first line of the message, type: SUBSCRIBE DIG_REF Firstname Lastname

  6. Resources • VRD Center for Kids • Kids can ask reference questions of information professionals, if registered. http://vrd.askvrd.org/index.asp?rid=2863&cat=1475 • Ask A+Locator (for submitting reference questions to experts. For adult users) http://www.vrd.org/locator/subject.shtml

  7. Additional Information • For additional readings, visit: • OCLC website • http://www.oclc.org/community/topics/virtualreference/basics/default.htm (standards, trends, basic information) • Bernie Sloane’s bibliogrpahy • http://people.lis.uiuc.edu/~b-sloan/digiref.html

  8. Discussion • What is the crucial difference in providing traditional user mediation vs. virtual user mediation? • What do we gain? • What do we lose?

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