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Bases of Influence

Bases of Influence. Referent Reward Coercive Legitimate/Position Expert Information Persuasive. Conflict. A disagreement between two connected persons. Conflict Axioms. Deal with conflict at the right time Absence of conflict can be harmful Excessive conflict can be harmful

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Bases of Influence

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  1. Bases of Influence • Referent • Reward • Coercive • Legitimate/Position • Expert • Information • Persuasive

  2. Conflict • A disagreement between two connected persons

  3. Conflict Axioms • Deal with conflict at the right time • Absence of conflict can be harmful • Excessive conflict can be harmful • Conflict can be beneficial: • Eventual solution of problem • Learn about needs/concerns of other • Help avoid/resolve future conflict • Strengthens relationships

  4. Conflict Types • Content • Relational • Value • Ego

  5. Negative ConflictBehaviors • Blame not taking ownership • Minimizing making light of; belittling • Redefinition changing the subject • Non-negotiation refusal to discuss subject • Manipulation using positive behavior • Gunnysacking storing& bringing up later • Silencer physical response/crying • Beltlining hitting below the belt • Avoiding physical avoidance • Force violence

  6. Positive ConflictBehaviors • Become an active participant • Use talk rather than force • Enhance the self-esteem of the person you are arguing with • Be supportive of the other person • Focus as objectively as possible on the points of the disagreement; don’t attack the other person

  7. Bases of Influence • Referent • Reward • Coercive • Legitimate/Position • Expert • Information • Persuasive

  8. Conflict • A disagreement between two connected persons

  9. Conflict Axioms • Deal with conflict at the right time • Absence of conflict can be harmful • Excessive conflict can be harmful • Conflict can be beneficial: • Eventual solution of problem • Learn about needs/concerns of other • Help avoid/resolve future conflict • Strengthens relationships

  10. Conflict Types • Content • Relational • Value • Ego

  11. Negative ConflictBehaviors • Blame not taking ownership • Minimizing making light of; belittling • Redefinition changing the subject • Non-negotiation refusal to discuss subject • Manipulation using positive behavior • Gunnysacking storing& bringing up later • Silencer physical response/crying • Beltlining hitting below the belt • Avoiding physical avoidance • Force violence

  12. Positive ConflictBehaviors • Become an active participant • Use talk rather than force • Enhance the self-esteem of the person you are arguing with • Be supportive of the other person • Focus as objectively as possible on the points of the disagreement; don’t attack the other person

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