Andrew Jermond, Business Analyst Tony Sammons, Client Relationship Manager

1. TOP 5 MLE IssuesNPIA, Ryton 16th January, 2008 Andrew Jermond, Business Analyst Tony Sammons,Client Relationship Manager ajermond@ncalt.com tsammons@ncalt.com

2. Agenda • How issues were identified • The Top 5 Issues • Impact and Mitigation • What about the other issues? • Q&A

3. How Top 5 Issues Were Identified • Forces were asked for their Top 5 issues • 24 forces responded • Results analysed • Top 5 issues identified

4. How Top 5 Issues Were Identified User Guides MLE Login Issues Own Content Support Login Standardisation MLE Capabilities Helpdesk Uploading Guidance Timeliness of Course Releases Local IT Issues NCALT Updates Usability Notifications Lack of Generic Packages Known Bugs Errors in Data Saving Course Length Functionality Authoring Tools Culture and MLE Perception Access to Course Content Forums NCALT Strategy MLE Successes Instability Evaluations Course Consistency HR Interface Reporting Course Detail Programme Direction No Driver to Use MLE Tracking

5. How Top 5 Issues Were Identified User Guides MLE Login Issues Own Content Support Login Standardisation MLE Capabilities Helpdesk Uploading Guidance Timeliness of Course Releases Local IT Issues NCALT Updates Usability Notifications Lack of Generic Packages Known Bugs Errors in Data Saving Course Length Functionality Authoring Tools Culture and MLE Perception Access to Course Content Forums NCALT Strategy MLE Successes Instability Evaluations Course Consistency HR Interface Reporting Course Detail Programme Direction No Driver to Use MLE Tracking

6. Usability • Main comments: • Not user friendly • Screens too complicated and ‘busy’ • Unintuitive and difficult to navigate

7. Usability • Main impacts: • Reduced uptake of MLE • Increased burden/costs for Training Department • Increased abstraction rates

8. Usability • What is NCALT doing? • Focussing on identifying force requirements • Creating user documentation • Facilitating user communication • Co-ordinating Senior User Group • Proposing an End User Group

9. Usability • What can forces do? • Identify local ‘champions’ • Encourage use to improve familiarity • Support user communications – Participate!

10. Local IT Issues • Main comments: • Hardware/software specification • IT Support • IT Policy

11. Local IT Issues • Main impacts: • Unable to support training by e-Learning • Increased costs through providing alternatives • Lack of IT support perpetuates current situation

12. Local IT Issues • What is NCALT doing? • Providing visibility of minimum technical requirements • Providing advance notification of changes • Supporting internal communication between FTMs and IT Managers

13. Local IT Issues • What can forces do? • Develop relationship with IT departments • Progress local Internet policy changes • Ensure technical issues are escalated to NPIA Service Desk

14. MLE Login Issues • Main comments: • Passwords forgotten • Password policy too complex • Too slow to log in

15. MLE Login Issues • Main impacts: • Learners unable to complete e-Learning • Additional/alternative training resource required • Lack of faith in MLE as training tool

16. MLE Login Issues • What is NCALT doing? • Server move to Hendon Data Centre • Ensuring reliability of network services across all points of access (e.g. Internet, CJX, Aware) • Investigating ways of improving password functionality

17. MLE Login Issues • What can forces do? • Encourage learners to avoid peak times and/or to login from home • Ensure that login issues are escalated to NPIA Service Desk • Ensure users have access to suitable hardware and environment

18. Reporting • Main comments: • Limited range of reports available • Not trusted to be accurate • Geared around courses rather than individuals

19. Reporting • Main impacts • Unable to obtain accurate figures on enrolments, in progress and training • Unable to obtain specific reports without raising service requests • Added complexity to training management

20. Reporting • What is NCALT doing? • Investigating escalated issues • Implementing fixes • Providing more thorough analysis of reporting requirements at course planning stage

21. Reporting • What can forces do? • Escalate problems with courses/reports to NCALT • Raise service requests for new reports if required

22. HR Interface • Main comments: • What is the HR Interface? • When will it be available? • How do I implement it?

23. HR Interface • Main impacts: • Lack of link between MLE and HR system is disincentive to use MLE for training • Multiple systems require updating manually • Forces unable to prepare and plan

24. HR Interface • What is NCALT doing? • Making documentation available • Managing development to ensure delivery timescales are met • Preparing to provide services to assist forces with implementation

25. HR Interface • What can forces do? • Familiarise themselves with documentation • Be aware of timescales in readiness to initiate a project • Ensure that their own HR System data is up to date

26. What about the other issues? • NCALT will continue to carry out this exercise half-yearly • The greater the number of forces that provide information, the more accurate a picture NCALT will have of prevailing issues

27. Top 5 MLE Issues Any Questions?

28. TOP 5 MLE IssuesNPIA, Ryton 16th January, 2008 Andrew Jermond, Business Analyst Tony Sammons,Client Relationship Manager ajermond@ncalt.com tsammons@ncalt.com