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Plans for 1/8/04

Plans for 1/8/04. Review of editing exercise Chapter 1: Bus. Communication, Management & Success Chapter 2: Building Goodwill Chapter 3: as much as possible. Housekeeping. Questions on memo assignment or other issues? Seating chart . Number of errors on editing ex.

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Plans for 1/8/04

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  1. Plans for 1/8/04 • Review of editing exercise • Chapter 1: Bus. Communication, Management & Success • Chapter 2: Building Goodwill • Chapter 3: as much as possible

  2. Housekeeping • Questions on memo assignment or other issues? • Seating chart

  3. Number of errors on editing ex.

  4. What do employers want? • - communication skills- interpersonal skills- computer skills- leadership skills- teamwork skills, and- personal accountability. • Source: "Recruiting Trends," Career Services and Placement, Michigan State University

  5. Which errors “grate”?

  6. Gardner’s Eight Human Intelligences • Linguistic…communicate effectively through language • Logical…use and appreciate abstract relationships • Musical…create & understand meanings of sound • Spatial…perceive images, transform them, art • Kinesthetic…use parts of body skillfully • Intrapersonal…accurate mental models of self • Interpersonal…recognize feelings & intentions • Naturalist…connected to environment

  7. Campbell’s Theory of Communication IDEAS

  8. Other factor of Campbell’s theory that are important to communication success: • Timing of message • Design/graphics impact • Reputation…until that reputation is tarnished…

  9. First graphics project • Letterhead for projects • Business card content Consider: Plan to integrate typeface into resume, application letter, webpage, possibly PowerPoints Printing costs of color for print versions Readability of unusual typefaces or vertical content Web URL will be :http://www.wartburg.edu/business/webs/lastnamefirstinitial Ex: http://www.wartburg.edu/business/webs/watersg

  10. Alumni Insight on How to Get Ahead To answer the final question of how to migrate from IT (or where you start) to management, what I can offer you is how I am attempting to do this.  My first year, I delivered all projects I was assigned ahead of time and kept my attitude positive (in a corporate environment there will always be those who find everything negative) while seeking every opportunity for training and classes that I could.  My second year I became the project lead for several key projects for the application that I support.  I was then promoted to Lead titled position.  The past year I have been leading several tier 1 projects (revenue or cost savings > $1 million) that are very visible throughout the company.  I have been working with officers throughout the company on these projects and have built a respected relationship with them.  I have now started taking courses through the University of Iowa Evening MBA program in hopes of giving myself an additional opportunity to learn additional skills as well as have a potential advantage over competitors for positions.  The key to remember is that the experience and skill sets are what will help you to move into management.  The primary skill set will be how well you handle conflict and the respect you have received from your colleagues.

  11. Basic Communication Theory Feedback

  12. Real Flows of Communication Supplier B Partner C n Partner B Customer B

  13. Unions Professional services (auditors, legal, etc.) Subsidiaries Customers Clients Suppliers Vendors Stockholders Investors Lenders The corporation Legislators Government agencies, regulators, offices The general public Potential employees Potential customers Potential stockholders The courts Special interest groups Foreign governments and offices The media

  14. Johari Window: inter & intra com. Unknown to Self Known to Self Known to Others Unknown to others

  15. Maslow’s Hierarchy

  16. Clear Complete Correct Short enough to read or listened to Maintains and builds goodwill Clear What are standards for a successful message?

  17. What email problems do you encounter?

  18. More email gripes • Less than professional email names • Improper urgency labels • Two messages in one email (people don’t read to the end or look for 2nd question) • Huge legal waiver statements • No paragraphing • No subject line • Attachments omitted or not referred to • Response at end of previous message…requiring scrolling

  19. Appendix A:Letter Format • Block, modified & AMS style letters • Punctuation: open or mixed • Two-letter state abbreviations • Order of letter components • Use of headings • All letters are single-spaced • Use complimentary close unless AMS style • Second-page headings

  20. Appendix A: Memo Format • Headings order may vary depending upon template: To: From: Date: Subject: • Use 1 inch top margin and 2 blank lines above body; 1 inch side margins common • Single-space content with double space between paragraphs • Paragraph indentions not common

  21. Chapter 2: Building goodwill • In small groups, make a list of the ways by which you could build goodwill:with co-workerswith current clients/customerswith potential clients/customers

  22. Chapter 2 Exercises: • 2.2 Eliminating negative words & connotations • 2.3 Passive tense to impersonalize messages • 2.5 Identifying hidden negatives • 2.6 Improving you-attitude & positive tone • 2.9 Eliminating biased language

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