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Venue Staffing Operating Plan

This document outlines the scope, operational areas, key principles, activities/services, concerns, and client behavior patterns of a venue staffing operational plan. It discusses key interactions and operational periods while providing insights into the strategy for managing and supporting the human power within the venue.

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Venue Staffing Operating Plan

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  1. Venue StaffingOperating PlanEva RentiNovember 2011

  2. Agenda • Scope • Operational Areas • Assumptions and/or Key Principles • Key Activities/Services • Major Concerns - Challenges • Clients Behaviour Pattern • Key Interactions • Operational Period • FA operational Team

  3. Scope ... is to manage and support the human power within the venue by providing a full-range of venue-based HR Support Services. More Specifically: • Make sure workforce has arrived in the venue to perform their role • Look after the welfare of all Venue Staffing • Ensure that all Venue Staffing have a memorable and lasting experience and have fun! • Ensure all HR Support team members know their role and what they need to do and create a good team spirit

  4. Operational Areas • GOC Headquarters • All competition venues – sport venues • All non competition venues – non sport venues (UDAC, Media Centre, Healthy Athletes, Festivals etc.) • SO Village Operational spaces within a venue: • Check In / Out • Support Office/ Managers Office • Break Area • Smoking Area

  5. Assumptions and/or Key Principles • This presentation is based on the assumption that the only Client of HR support is the Venue Staffing! • During Test Events and Games Time there will be only ONE shift for all Venue Staffing positions • There will be involvement of the HR Support FA in the Test Events • All Venue Staffing during the games time will be provided with: • A Meal (+ Test Events) • A Uniform (? Test Events) • Transportation? (? Test Events) • All Venue Staffing will be trained (general, venue and job specific training modules) - ideally training to be complete prior to Venue Lockdown

  6. Key Activities / Services

  7. Key Activities/Services

  8. Major Concerns - Challenges • The clients of the FA are not defined yet - will HR support all Games Workforce i.e. Venue Staffing, Volunteers & Contractors • The Name of the FA can not be defined unless the customers are defined e.g. Games workforce support implies the support of all three constituent groups (P, V & C) • Registration & Scheduling of Venue Staffing & Contractors will probably be processed by VMS

  9. Clients/ Clients Behavior Patterns • ? • All Venue Staffing within a venue • GOC central management team

  10. Key interactions • With all the GOC FAs during the Games • All Venue Staffing should check in before the beginning of their shift • whenever there is a human resources -nature issue to be resolved • In close cooperation with Venue Operations Team – i.e. whenever a big number of workforce has not reported for duty etc. • With all the GOC FAs during planning phase for the Games Venue Staffing Planning process • With Communication for the approval of the Workforce Newsletter template • With Logistics for the storage of the give away and uniform items • With Medical for First Aid Kits (with the assumption that key paid staff will be accordingly trained) whenever there is an incident/ accident • With Technology to provide us with the appropriate equipment and the VMS(?)

  11. Operational Period Test Events & Games Time • Pre Games Time Period • Today till the 19/06/2011 • Games Time Period • move in + 1 day until competition ends +1 day - Comp Venues • move in + 1 day until clients leave the venue +1 day – non Comp Venues • After Games Time Period • 1 day after the Closing Ceremony Peak Days are all the competition/operational days across all venues (Comp& non com)

  12. Venue Staffing Operational Team FA Command Center Sport Manager Venue Staffing Manager (P) Venue Staffing Assistant (V)

  13. Questions • Questions?

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