1 / 13

Venue Staffing Operating Plan

This document outlines the scope, operational areas, key principles, activities/services, concerns, and client behavior patterns of a venue staffing operational plan. It discusses key interactions and operational periods while providing insights into the strategy for managing and supporting the human power within the venue.

georgewhite
Download Presentation

Venue Staffing Operating Plan

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Venue StaffingOperating PlanEva RentiNovember 2011

  2. Agenda • Scope • Operational Areas • Assumptions and/or Key Principles • Key Activities/Services • Major Concerns - Challenges • Clients Behaviour Pattern • Key Interactions • Operational Period • FA operational Team

  3. Scope ... is to manage and support the human power within the venue by providing a full-range of venue-based HR Support Services. More Specifically: • Make sure workforce has arrived in the venue to perform their role • Look after the welfare of all Venue Staffing • Ensure that all Venue Staffing have a memorable and lasting experience and have fun! • Ensure all HR Support team members know their role and what they need to do and create a good team spirit

  4. Operational Areas • GOC Headquarters • All competition venues – sport venues • All non competition venues – non sport venues (UDAC, Media Centre, Healthy Athletes, Festivals etc.) • SO Village Operational spaces within a venue: • Check In / Out • Support Office/ Managers Office • Break Area • Smoking Area

  5. Assumptions and/or Key Principles • This presentation is based on the assumption that the only Client of HR support is the Venue Staffing! • During Test Events and Games Time there will be only ONE shift for all Venue Staffing positions • There will be involvement of the HR Support FA in the Test Events • All Venue Staffing during the games time will be provided with: • A Meal (+ Test Events) • A Uniform (? Test Events) • Transportation? (? Test Events) • All Venue Staffing will be trained (general, venue and job specific training modules) - ideally training to be complete prior to Venue Lockdown

  6. Key Activities / Services

  7. Key Activities/Services

  8. Major Concerns - Challenges • The clients of the FA are not defined yet - will HR support all Games Workforce i.e. Venue Staffing, Volunteers & Contractors • The Name of the FA can not be defined unless the customers are defined e.g. Games workforce support implies the support of all three constituent groups (P, V & C) • Registration & Scheduling of Venue Staffing & Contractors will probably be processed by VMS

  9. Clients/ Clients Behavior Patterns • ? • All Venue Staffing within a venue • GOC central management team

  10. Key interactions • With all the GOC FAs during the Games • All Venue Staffing should check in before the beginning of their shift • whenever there is a human resources -nature issue to be resolved • In close cooperation with Venue Operations Team – i.e. whenever a big number of workforce has not reported for duty etc. • With all the GOC FAs during planning phase for the Games Venue Staffing Planning process • With Communication for the approval of the Workforce Newsletter template • With Logistics for the storage of the give away and uniform items • With Medical for First Aid Kits (with the assumption that key paid staff will be accordingly trained) whenever there is an incident/ accident • With Technology to provide us with the appropriate equipment and the VMS(?)

  11. Operational Period Test Events & Games Time • Pre Games Time Period • Today till the 19/06/2011 • Games Time Period • move in + 1 day until competition ends +1 day - Comp Venues • move in + 1 day until clients leave the venue +1 day – non Comp Venues • After Games Time Period • 1 day after the Closing Ceremony Peak Days are all the competition/operational days across all venues (Comp& non com)

  12. Venue Staffing Operational Team FA Command Center Sport Manager Venue Staffing Manager (P) Venue Staffing Assistant (V)

  13. Questions • Questions?

More Related