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Balance of State Continuum of Care (BoSCoC)

Balance of State Continuum of Care (BoSCoC). NH HMIS Training Evaluation 08/09/2012 . Overview of BoSCoC Training. Date: 8/9/2012 Purpose: Training for all users and Agency Admins was required because there was a software upgrade to ServicePoint 5.0.

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Balance of State Continuum of Care (BoSCoC)

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  1. Balance of State Continuum of Care (BoSCoC) NH HMIS Training Evaluation 08/09/2012 NH-HMIS Training on 8/9/2012 - BoSCoC

  2. Overview of BoSCoC Training Date: 8/9/2012 Purpose: Training for all users and Agency Admins was required because there was a software upgrade to ServicePoint 5.0. Where: Mandatory training held at DOT Computer Resource Center, 7 Hazen Drive in Concord, NH. Number of Attendees: 18 users/Admins in the morning and afternoon sessions. Training lasted 2 hours for end users; Admins were required to stay an extra hour to review Reports and Administrative tasks. Attendees were given a training binder that included 300 pages of documentation and a DVD with videos. They were asked to fill out an evaluation form, but everyone did not fill out a form, and some did not complete every question. Users knew before training that there was a test to verify knowledge and that passing the test was a requirement for access into the new version of ServicePoint 5. After passing test, users were emailed their HMIS certificate and given access to SP5. Donna held make up training at Nashua and Manchester location and also online. NH-HMIS Training on 8/9/2012 - BoSCoC

  3. Agencies Represented NH-HMIS Training on 8/9/2012 - BoSCoC

  4. Is this your first time attending HMIS training? NH-HMIS Training on 8/9/2012 - BoSCoC

  5. Would you say the length of the training was: NH-HMIS Training on 8/9/2012 - BoSCoC

  6. Please rate your overall knowledge/skill level using the HMIS software (circle one in each category)Rating: 0 indicates the least knowledge and 11 indicates the most knowledge. NH-HMIS Training on 8/9/2012 - BoSCoC

  7. What did you hope to gain from this session? NH-HMIS Training on 8/9/2012 - BoSCoC

  8. The registration process from the Eventbrite website was: NH-HMIS Training on 8/9/2012 - BoSCoC

  9. Would you say the frequency of reminder emails was: NH-HMIS Training on 8/9/2012 - BoSCoC

  10. How well did this session meet its stated objectives? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/9/2012 - BoSCoC

  11. Was the content organized and presented well? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/9/2012 - BoSCoC

  12. How would you rate the delivery of the content? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/9/2012 - BoSCoC

  13. How would you rate the trainer? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/9/2012 - BoSCoC

  14. How would you rate the handouts? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/9/2012 - BoSCoC

  15. How would you rate the location and room? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/9/2012 - BoSCoC

  16. After the training, rate your comfort level with these ServicePoint tasks: Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/9/2012 - BoSCoC

  17. If online training videos were available 24/7, how likely would you be to watch the videos? Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/9/2012 - BoSCoC

  18. Which type of training method do you prefer? NH-HMIS Training on 8/9/2012 - BoSCoC

  19. I would like to attend additional training on: Choose all that apply. NH-HMIS Training on 8/9/2012 - BoSCoC

  20. How often would you like to have a refresher training? NH-HMIS Training on 8/9/2012 - BoSCoC

  21. Job Type/Role NH-HMIS Training on 8/9/2012 - BoSCoC

  22. Summary • Tim from Bowman Systems trained 85 users in 5 days, 3 locations and 10 sessions (morning/afternoon each day) • Most users, not their first training and thought length of training was just right • Using Eventbrite to register was easy • Most everyone improved their knowledge or skill level • 83% said the several emails sent by HMIS as reminders about the training were just the right amount • Content organization, delivery, handouts and the trainer all received favorably high ratings NH-HMIS Training on 8/6/2012 - GNCoC

  23. Summary (cont’d) • Comfort level of using the system after the training was markedly higher • Mixed review on watching videos • 61% of users want to travel to be trained by a live trainer every year; 22% wanted refresher training every 6 months • Users want additional training on Basic Report Writing and Administration tasks NH-HMIS Training on 8/6/2012 - GNCoC

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