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SURVEY HIGHLIGHTS

SURVEY HIGHLIGHTS. 357 completed surveys Not all questions were answered by all respondents Variation in the total respondents by question. Characteristics of Respondents. Nearly all respondents were students (275 – 88%) Most were undergraduates (196 – 62.6%) Some faculty (19 – 6.1%)

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SURVEY HIGHLIGHTS

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  1. SURVEY HIGHLIGHTS 357 completed surveys • Not all questions were answered by all respondents • Variation in the total respondents by question

  2. Characteristics of Respondents • Nearly all respondents were students (275 – 88%) • Most were undergraduates (196 – 62.6%) • Some faculty (19 – 6.1%) • Some staff (15 – 4.8%) • Some others (4 – 1.3%) • 313 respondents answered this question

  3. Findings • Students use the library and the service desk more often than others • Average visit to the desk is less than weekly • Most frequent use reported by 318 respondents use was for • Check-out/check-in (107 – 33.6 %) • Research help (77 – 24.2%) • Laptops (104 – 32.7%) • ILL Pickup (46 – 14.5%) • Search requests (19 – 6.0%)

  4. Service Rating • Students rated the service higher than did faculty • Of 344 respondents who answered • Excellent (247 – 71.8%) • Good (78 – 22.7%) • Satisfactory (12 – 3.5%) • Fair (5 – 1.5%) • Poor (2 – 0.6%

  5. Do Users Like the Desk? • Students like it more than faculty and staff • Of the 333 respondents to this question • Definitely like it (278 – 83.5%) • No Preference (41 – 12.3%) • Definitely do not like it (14 – 4.2%)

  6. Does Help Come Easy at the Desk? • Nearly all think it is easy to obtain help • Of the 332 respondents answering this question • Easy (308 – 92.8%) • Hard (6 – 1.8%) • Confusing (18 – 5.4%) • I’m not sure whom to approach for what I need

  7. Comments • Of 346 respondents 100 provided comments • 6 comments praising staff • 1 praise for library in general • 3 praise for one-stop desk • 9 suggestions – advertise, signage, name, rove,dual monitors, add study room check-out, help finding books, send reminder by email • 8 suggestion about computer lab expansion • 7 go back to two desks

  8. Comments Cont’d • Not enough staff • 10 suggestions for improvement – advertise, copy machine help, lounge with leather chairs, HDTV, soda machines, old documents are hard to find. • 2 problems with specific employees • 2 Don’t know enough/never used

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