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Ewa Gmurzyńska Center for Conflict and Dispute Resolution Faculty of Law and Administrati

System of D isputes Resolution: University of Warsaw E arly E xperiences European Network of Ombuds in Higher Education Oxford, England April , 2013. Ewa Gmurzyńska Center for Conflict and Dispute Resolution Faculty of Law and Administrati University of Warsaw.

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Ewa Gmurzyńska Center for Conflict and Dispute Resolution Faculty of Law and Administrati

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  1. System of Disputes Resolution: University of WarsawEarlyExperiencesEuropean Network of Ombuds in HigherEducationOxford, England April, 2013 Ewa Gmurzyńska Center for Conflict and Dispute Resolution Faculty of Law and Administrati University of Warsaw

  2. University of Warsaw • is biggest university in Poland – 65.000 students • is one of two best universities in Poland • it is situated in the Center of the Capital of Poland • it is state institution • number of students increased in the last 15 years 3 times

  3. System of conflict resolutionatUniversity of Warsaw • Mediation Center (2006) • Trainings for students, academic and administrative emloyees since 2006 • Promotion of ADR : e.g.International Mediation Day UW, Conference on Academic Disputes • Creation of the Ombuds Office (2011)

  4. Standardsfor UW Ombudsman Activities(International Ombudsman Association– AOA) • Confidentiality • Independence • Neutrality • Impartiality • Informality

  5. Goals of ombudsman • Promotes of the high standards in ADR • Helps in conflict resolution • Supports individuals & institutions in solving problems connected to activities of the University • Identify sources of conflicts at the University • Informs & recommends to the President necessary improvements of the system

  6. Challenges to introduce the ombudspersonoffice(system for conflict resolution) • Where to start ? • Overcoming the mental barriers of approach to conflicts (administration) • Choosing an appropriate model of ombudsperson • Selection of types of cases • Time and resources limitation • Overcoming formal and administrative barriers

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