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Performance KPI for Flexible Business Modelling

Performance KPI for Flexible Business Modelling. Karsten Menzel University College Cork, Ireland. The Facilities Management Sector BUSINESS MODELS. (technical) Operations. Strategic Level. Total FM. Owner- Occupier Asset Mgr ,. CAFM. Modular Service Provision. Corporate Real Estate.

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Performance KPI for Flexible Business Modelling

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  1. Performance KPI for Flexible Business Modelling KarstenMenzel University College Cork, Ireland

  2. The Facilities Management SectorBUSINESS MODELS (technical)Operations Strategic Level Total FM Owner- Occupier Asset Mgr, CAFM Modular Service Provision CorporateReal Estate Lifecycle ServiceProvider TacticalLevel Reporting SLA Quality KPI Vertical bundling Design IT Innovation Human Resources Internation-alisation Process multi-site CIP Operational Level Servicebundles Catering Ancillarycosts Renovation Accounting Automation Staff move Escalators Cleaning Lighting Janitor HVAC Horizontal bundling Full Service Provision Karsten Menzel, Sustainable Places 2014

  3. The Facilities Management Sector AREAS FOR PERFORMANCE EVALUATION • The 4 main pillars for performance evaluation Karsten Menzel, Sustainable Places 2014

  4. The Facilities Management Sector DIMENSIONS FOR PERFORMANCE EVALUATION • Dimensions are used to ‘roll up’ or ‘drill down’ performance indicators, • Dimensions mirror ‘reporting obligations’ Karsten Menzel, Sustainable Places 2014

  5. The Facilities Management SectorUSER COMFORT – USER SATISFACTION Karsten Menzel, Sustainable Places 2014

  6. The Facilities Management SectorUSER COMFORT – LEGISLATIVE REQUIREMENTS Overview of evaluation criteria Karsten Menzel, Sustainable Places 2014

  7. The Facilities Management SectorCOMFORT RELATED PARAMETERS Comfort levels monitored: • Room temperature, • Relative humidity, • CO2, • Lux-level • UPT : Underperformance Time • UPR : Underperformance Ratio • UPP : Proportional Underperformance • UPI : Underperformance Index Karsten Menzel, Sustainable Places 2014

  8. The Facilities Management SectorFLEXIBLE INTERPRETATION Karsten Menzel, Sustainable Places 2014

  9. The Facilities Management SectorSYSTEMS RELIABILITY and EFFICIENCY Karsten Menzel, Sustainable Places 2014

  10. The Facilities Management SectorSYSTEMS’ RELATED INDICATORS Systems monitored: Heating, ventilation, cooling, lighting, operable windows, operable blinds UIa, comp : absolute use intensity – component level UIa, sys : use intensity - system level UIa, subsys: use intensity - subsystem level Karsten Menzel, Sustainable Places 2014

  11. The Facilities Management SectorUPSCALING of PERFORMANCE EVALUATION UIa, comp = ActPoc Karsten Menzel, Sustainable Places 2014

  12. The Facilities Management SectorEVALUATION of CONCURRENT OPERATION Karsten Menzel, Sustainable Places 2014

  13. The Facilities Management SectorOWNER’s VIEW: EFFICIENT USAGE of RESOURCES Karsten Menzel, Sustainable Places 2014

  14. The Facility Management SectorOCCUPANT DENSITY – MULTIPLE IMPACTS Deviation from planned to real room occupation ρoccup : Occupant Density of a space Karsten Menzel, Sustainable Places 2014

  15. The Facility Management SectorOCCUPANT DENSITY – SIMPLE GROUPS Karsten Menzel, Sustainable Places 2014

  16. The Facility Management SectorDASHBOARDS and KPI - COMBINED EVALUATION Average KPI depending on detail of monitoring where PI = {UPT, UPR, UPP, UPI, ρoccup,UIa, comp, UIa, sys, UIa, subsys} m = number of PI available (or selected) NOTE: KPIs need to be calculated at same granularity level Karsten Menzel, Sustainable Places 2014

  17. The Facility Management SectorENERGY CONSUMPTION Karsten Menzel, Sustainable Places 2014

  18. The Facility Management SectorCLEARLY DEFINED SYSTEM BOUNDARIES • Monitoring strategy for energy flows covers • Energy from grid • Energy (co)generated Karsten Menzel, Sustainable Places 2014

  19. The Facility Management SectorSCALABILITY of EVALUATION is REQUIRED • Campus level: CCN: CoP for Campus Networks • Space related: ECA: Energy Cons. per area • System Related: CSZ: CoP for single Supply Zone Karsten Menzel, Sustainable Places 2014

  20. SummarySCALABLE, FLEXIBLE EVALUATION SYSTEM PROVIDED (technical)Operations Total FM CAFM CorporateReal Estate Lifecycle ServiceProvider Supports various FM-Business Models Flexibility from Stakeholder Perspective Scalability Karsten Menzel, Sustainable Places 2014

  21. Performance KPI for Flexible Business Modelling k.menzel@ucc.ie+353 21 420 5400http://zuse.ucc.ie

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