Technical Foundations for the Non-Technical

1. Technical Foundations for the Non-Technical Bill Sawyer Oracle Corporation Bill@techicaltrainer.org Bill.Sawyer@Oracle.com This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

2. Objectives & Outcomes • Objectives • Learning • Having Fun! • Outcomes • A sense of personal satisfaction that comes from knowing that you spent three hours learning something valuable. • A personal assessment of your technology level. • An individual plan to improve your technology level by identifying gaps and having strategies to fill those gaps. • Learning! This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

3. How do you view technology? Arthur C. Clarke stated, “Any sufficiently advanced technology is indistinguishable from magic.” This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

4. You should be in this workshop if … • You are a WLP (Workplace Learning and Performance) professional who wants to improve their professional competence. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

5. You should be in this workshop if … • You are a WLP (Workplace Learning and Performance) professional who wants to improve their professional competence. • You know you need to know more about technology, and you hope this workshop will help. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

6. You should be in this workshop if … • You are a WLP (Workplace Learning and Performance) professional who wants to improve their professional competence. • You know you need to know more about technology, and you hope this workshop will help. • You really wanted to be in Lisa Spahn’s Disney workshop, but there are no seats available. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

7. ASTD Competency Model™ © American Society for Training & Development (ASTD). All Rights Reserved. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

8. What’s in it for me? This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

9. The Amazing Bill answers … I always wanted to know how they did … ? (a sneak peek behind magic of technology) This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

10. Isolation Sender This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

11. Communication Sender Receiver This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

12. Conversation Sender Receiver This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

13. Frame of Reference Sender Receiver Communication Frame of Reference is all the things that the parties involved in the communication have in common. The greater the F.O.R., the greater the likelihood of agreement. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

14. Frame of Reference Components • Verbal – of or concerned with words (7%) • Oral or spoken • Written • Sign languages This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

15. Frame of Reference Components • Verbal • Non-verbal – wordless messaging (93%) • Gesture • Body language or posture • Object communication (clothes, uniforms, hair, etc.) • Haptics (touching, handshakes, kissing, etc.) • Oculesics (eyes) • Vocalics (tone, pitch, accent, volume, etc.) • Suprasegmentals (consonant, vowel, tone or stress sounds) This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

16. Frame of Reference Components • Verbal • Non-verbal • Environment • Barriers • Enablers (e.g., disability accommodations) This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

17. Why is this important? • As our Frame of Reference increases, there is increased communication and a higher chance of learning. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

18. Why is this important? • As our Frame of Reference increases, there is increased communication and a higher chance of learning. • Too many technology courses focus on the environment, and that it either a barrier or an enabler but not communication in and of itself. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

19. Why is this important? • As our Frame of Reference increases, there is increased communication and a higher chance of learning. • Too many technology courses focus on the environment, and that it either a barrier or an enabler but not communication in and of itself. • I want you to learn, and if you don’t I have failed. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

20. An Example of Learning Historie vs. Geschicte This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

21. Connotation vs. Denotation In the WLP profession, we use: • Smile sheets • 5 levels of evaluation • Andragogy • Gagne • Bloom’s Taxonomy • Tell ‘em what your going to tell ‘em, tell ‘em, tell ‘em what you told ‘em! (AKA, Sage on a stage.) This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

22. Except! That isn’t what we are going to do here, this is a … Conversation between professionals This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

23. What do we have to do? • Increase your vocabulary (denotation) • Improve your vocabulary (connotation) • Vocabulary itself (toolbox of words) This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

24. Your Point of View Question: What is Love? This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

25. How would a …? • 5 year-old define it? (Mommy, Daddy, Teddy) • 16 year-old define it? (boyfriend, girlfriend) • 28 year-old define it? (fiancé, spouse) • 40 year-old define it? (spouse, kids) • 65 year-old define it? (grandkids) • A dictionary define it? • Who is right? This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

26. The First Big Conclusion This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

27. The First Big Conclusion The challenge we face in this conversation is expressing the ideas in a manner that makes sense to your point of view. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

28. Guaranteed Learning Moment #1 What is the answer to: 23 x 13 = ? More importantly … how did you arrive at the answer? This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

29. So what are we going to do? • Increase and improve your vocabulary. • Increase your frame of reference to allow better, deeper, and faster communication. • Expand your point of view. (see more of the elephant) • Add to your toolbox. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

30. How are we defining technology? • Computers and electronics • Internet resources • Research But … we are going to apply these to the WLP profession. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

31. What’s in your technology toolbox? This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

32. So … For this workshop, we need to “Think inside the box.” This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

33. What are we going to put in the toolbox? • Vocabulary • Software • Resources (web) • Research • Techniques This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

34. Windows vs. Mac OS X Bottom-line: You should use the operating system / computer that most supports your requirements, and allows the greatest interaction amongst your peers. • Analogy: Windows is like building a ship model from balsa wood. It takes a lot more effort to do simple things, but virtually infinite variations are possible. • Analogy: Mac OS X is like building a ship model from a prefab kit. For the vast majority of cases, the kit model is superior, but without as many variations. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

35. So what is Linux? Linux (pronounced Lynn-Ux) is a UNIX-based operating system. UNIX is an operating system originally developed for mainframes. Linux was create by a student, Linus Torvalds, who created it single-handedly as a student project. He then gifted it to the world. In other words, unlike Windows or Mac OS X, you can obtain a copy of Linux (in fact, several variations of) for free. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

36. So, is this how this course is going to go? This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

37. So, is this how this course is going to go? NO! This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

38. Toobox: Technique #1 Email: At the very least, you should have 4 email addresses. They are as follows: • Work email address • Bill.Sawyer@Oracle.com • Personal email address • sawyer0413@yahoo.com • Financial/professional email address • Bill@technicaltrainer.org • Private email address • For family and very close associates This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

39. Toolbox: Resource #1 So, how do you get these email addresses? • Yahoo (@yahoo.com) • Google (@gmail.com) Demonstration This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

40. Toolbox: Vocabulary #1 Mainframes and Multi-user Operating Systems • Computers in the future may weigh no more than 1.5 tons. Popular Mechanics (1949) • In the future, the entire United States will at most require two computers. Anonymous (1954) Servers • Machines not intended to run primarily for one user. PCs/Macs/Laptops/Notebooks • Machines primarily intended to be use by one user. • Primarily running Windows or Mac OS X This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

41. Toolbox: Vocabulary #2 So … what is software? In the past, it was defined as software running on a computer to which you had direct access (i.e., you were a user). • Installed software • Server software (e.g., ERP systems, HR systems, etc.) • Databases This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

42. Toolbox: Vocabulary #2 So … what is software? In the Internet Age, it must be defined as software running on a computer to which you have access. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

43. Why is this important? Because it deepens your connotation of the word, software. It allows you to see software that is available to you, but probably not installable on your PC. Bottom-line, it allows you to think differently. This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

44. Toolbox: Vocabulary #3 - The Internet There are several ways in which a computer can exist in relation to other computers. • Stand-alone / isolated systems (no network) • Intranet (company / organization) • Private networks (DOD, associations) • Internet (worldwide collection of computers) • Virtual Private Network (a private network over the Internet) This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

45. Toolbox: Technique #2 I noticed you had a @technicaltrainer.org. How do I get a cool address like that? • Join an existing domain (e.g., @yahoo.com) • Get your own domain • Check the domains availability • See who owns a domain (WHOIS) • Register a domain (reserving the name) This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

46. Toolbox: Technique #3 Get a webhosting company to server up your domain, and a whole lot more. • 1and1.com • GoDaddy.com • Yahoo.com Demonstration This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

47. Toolbox: Vocabulary #4 - #6 • TCP/IP (Names vs. Numbers) • DNS (The 411 of the Internet) • Top-Level Domains (the .com, .org, .net) • Domain Registrars • ICANN (El Presidente) This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

48. Toolbox: Resources #2 - #5 • Wikipedia.org • Wiktionary.org • M-W.com • Britannica.com This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

49. Toolbox: Technique #4 So, let’s set-up a webpage of our own. • @yahoo.com • @<our-own-domain>.com This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License

50. Toolbox: Technique #5 … Security! The Internet is the online equivalent of a major metropolis, with all the upscale neighborhoods and slums you would find in that metropolis. It also includes the helpful and the criminal. Bottom-line: Protect yourself at all times. Know where you are (the neighborhood). Know who is around you (your associates). And arm yourself to defend yourself if needed (protective techniques and software). This work is licensed by Bill Sawyer under the Creative Commons Attribution-Noncommercial-Share Alike 2.5 License