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INTERPERSONAL COMMUNICATION

INTERPERSONAL COMMUNICATION. Prepared by Sally McDonald Revised by Tim Corbett. DEFINITION. essentially communication is the generating & transmitting of information this is a reciprocal process that consists of the sending and receiving of messages between two or more people.

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INTERPERSONAL COMMUNICATION

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  1. INTERPERSONAL COMMUNICATION Prepared by Sally McDonald Revised by Tim Corbett

  2. DEFINITION • essentially communication is the generating & transmitting of information • this is a reciprocal process that consists of the sending and receiving of messages between two or more people

  3. Linear Communication • for this to occur you need the following: • a source (encoder) • a message • a channel (or medium, such as the written or spoken word) • a receiver (decoder) • feedback

  4. Linear Communication

  5. Transactional Model • A transactional model expands on the linear model to include the • context of communication • feedback loops • validation

  6. Reciprocal Nature of Interpersonal Communication

  7. Reciprocal Nature of Interpersonal Communication

  8. LEVELS OF COMMUNICATION • Intrapersonal: “self-talk” • Interpersonal: two or more people interact & exchange messages • Small Group: nurses interact with 2 or more individuals (patient care conference, report) • Organizational: individuals & groups within organization communicate to achieve established goals

  9. CATEGORIES OF COMMUNICATION • Oral • Written • Nonverbal

  10. PURPOSES OF COMMUNICATION • to inquire • to inform • to persuade • to seek mutual understanding

  11. COMMUNICATION GOALS • to obtain useful information • to demonstrate compassion • to develop trust • to Aid patient self-understanding • to relieve stress • to provide information • to assist with problem solving skills • to encourage acceptance of responsibility • to promote independence with activities of daily living

  12. PROMOTING EFFECTIVE COMMUNICATION • To facilitate communication, it helps to - have a positive attitude - be a good listener - be considerate & courteous

  13. PROMOTING EFFECTIVE COMMUNICATION • having specific objectives • ensuring a comfortable environment • allowing for privacy • maintaining confidentiality • placing the focus on the patient versus focusing on the task

  14. COMMUNICATION IN NURSING Nurses communicate while: • Assessing patient care • Planning patient care • Implementing patient care • Evaluating patient care

  15. COMMUNICATION IN NURSING • Nurses who communicate clearly with patients get: - more cooperation - more feedback - more clarity

  16. EFFECTIVE COMMUNICATION The five “Cs” • Clear • Concise • Consistent • Correct • Courteous

  17. USE OF LANGUAGE • Avoid clichés, figures of speech • Avoid cute, fancy, trendy words • Use specific terms • Be aware of multiple definitions • Avoid slang/jargon • Avoid abbreviations/acronyms • Use visual aids

  18. DOMESTIC & INTERNATIONALCOMMUNICATION • be aware of regional differences -research customs of communities -be aware of religious holidays -do not make culturally or religiously-based jokes -do not imitate language or accents -be aware that words can have different meanings to different people

  19. INTERNATIONAL AND REGIONAL COMMUNICATION Need to consider: • Time Zones • Holidays • Customs • Language • Clothing

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