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Installation of Tenzing E-mail service

Installation of Tenzing E-mail service. Dotane Harel. Project Goals. Provide passengers with additional value added services Collect information on market response Make use of existing phone infrastructure Begin internet evolution path Complement other projects

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Installation of Tenzing E-mail service

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  1. Installation of Tenzing E-mail service Dotane Harel

  2. Project Goals • Provide passengers with additional value added services • Collect information on market response • Make use of existing phone infrastructure • Begin internet evolution path • Complement other projects • Air Canada E-Commerce initiatives • Airport lounges

  3. Project Description • Airborne connectivity for email, cached web browsing and e-commerce • Targeted Airplanes • Five B767 • Beta testing for one month • Customer Type Trial

  4. Technology • Air Canada System Overview for B767 domestic Airplanes

  5. Technology (Cont’d) • GTE Airfone using NATS

  6. Technology (Cont’d) • Air System components • Existing Bell Mobility/GTE - Telephony System • New components • Miltope Airborne Network Server (ANS) • Control/Maintenance Panel • Aircraft Weight On Wheel (WOW) discreet input • Certification by Transport Canada STC • Ground System Components • GTE Airfone NATS Ground System • Tenzing Ground Operation Center • Terminal server (Seattle) • The Ground Control System (Seattle)

  7. Trial Specifications • Member Registration • Member registration via Tenzing Web Site • An installer/dialer for windows 95/98 PC’s • Supported email clients • MS Outlook and Outlook Express • Netscape Mail • Eudora Pro and Eudora Light • Supported Web Browsers • MS Internet Explorer v5.0 • Netscape v4.6

  8. Trial Specifications (Cont’d) • Supported POP3 servers • MS Exchange • Unix POP3 servers • Eudora Pro and Eudora Light • Supported SMTP servers • MS Exchange • Unix Sendmail • Number of users • System supports a maximum of 28 members simultaneously logged on to the server

  9. Trial Specifications (Cont’d) • Email exchange • Members are be able to • Receive emails from their existing POP3 email accounts • Send e-mails, including attachments • Use one or more of their existing email addresses • Access onboard cached web • Customer Support • Tenzing Call Center established to support the users through a toll free access • In Flight • On Ground

  10. Project Implementation • Marketing • Web content • Passenger mailings • Information Technology • E-Commerce • Technical • Certification • Aircraft scheduling • Installation support • Testing

  11. Service Provider Agreement CTU S/W update ANS Tray Installation package STC Certification Data Contract MOU – beta trial Server Integration Program Management INFLIGHT CANADAINC Implementation • Relationship Structure

  12. Success Criteria - Technical • Demonstrate successful and simple loading of Tenzing OnBoard dialer on Windows 95/98 • Demonstrate logging on the server using Netscape and Explorer browsers • Demonstrate sending and receiving emails using: Eudora, Netscape, MS Outlook, SMTP, POP3, IMAP compliant application • Demonstrate use of email service using existing users ID and password • Demonstrate repeated successful sending and receipt of email whilst in flight

  13. Current Schedule Status • Schedule • Kick-off May 18, 2000 • First Installation Aug 26 • Go Live Sep 5 • Fifth 767 installation Oct 21 • Passenger Trial Nov 6 • Challenges faced • Aircraft scheduling during peak summer period • Managing the Fly along during beta testing • Tight project management control

  14. Possible future trials • Domestic • Ku-Band broadband/broadband • Satcom • 2400 baud • 64K M4/IPDS service

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