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1. Chapter 5 Using Communication Principles to Build Relationships
2. Chapter 5 Topics
3. The Communication Process
4. The Communication Process
5. The Communication Process
6. The Communication Process
7. The Communication Process
8. The Communication Process
9. The Communication Process
10. Effectiveness of Different Methods of Communication
11. Modes of Communication
12. Making Verbal Communication Effective: Effective Use of Words
13. Making Verbal Communication Effective: Effective Use of Words
14. Making Verbal Communication Effective: Effective Use of Words
15. I was sold this car yesterday!
16. Making Verbal Communication Effective: Effective Use of Words
17. Making Verbal Communication Effective: Effective Use of Words
18. Making Verbal Communication Effective: Effective Use of Words
19. Making Verbal Communication Effective: Modify Your Voice
20. Guidelines for Asking Questions
21. Guidelines for Asking Questions
22. Guidelines for Asking Questions
23. Guidelines for Asking Questions
24. Guidelines for Asking Questions
25. Guidelines for Asking Questions:Ask questions to collect information.
26. Guidelines for Asking Questions:Ask questions to maintain information flow.
27. Guidelines for Asking Questions:Ask questions to maintain information flow.
28. Suggestions for Active Listening
29. Reasons for Listening
30. Good and Bad Listeners
31. Reading the Customer’s Non-Verbal Communication
32. Patterns of Nonverbal Reactions to Presentation
33. Sending Non-Verbal Communication
34. Eye Contact Exercise
35. Distance Zones for Interaction
36. Dress for Success: Men
37. Dress for Success: Women
38. Adjusting for Cultural Differences
39. High and Low Context Cultures
40. Any questions about the terminology?