Design and develop learning programs to meet customer needs

1. Design and develop learning programs to meet customer needs

2. Resources located on myLearning at: http://umfweb2.sydney.det.win/mylearningwiki/index.php/Designing_and_delivering_training_packages#Designing_and_developing.C2.A0learning_programs_to_meet_customer_needs Gerard Kell Learning and Innovation Annette Leverett Learning and Innovation

3. This workshop is designed as a professional conversation to allow you the opportunity to explore the competency required to conceptualise, design, develop and evaluate learning programs to meet an identified need for a group of learners, using appropriate criteria.

4. Topics: • Concepts • Defining the parameters of a learning program in consultation with the client/s • Generate options for designing a learning program • Develop learning program content, delivery and assessment strategies and documentation • AQTF and ISO 9001 for the Education and Training Sector delivery and assessment standards • Design the structure of the learning program • Review the learning program

5. Tasks: • Undertaking a Training needs analysis • Selecting a training package to meet the client needs • Identifying content, resources, learning activities, assessment requirements • Determining content chunking, sequence, timing, delivery and assessment strategies, documentation • Evaluating and reviewing draft , obtaining client feedback and endorsement

6. TAADES401A Use training packages to meet client needs TAADES402A Design and develop learning programs TAA Field: Learning Design

7. Assessment / RPL: Undertaking this workshop and completing the associated activities may provide evidence towards • TAADES402B: Design and develop learning programs • TAADES401B: Use training packages to meet client needs

8. Define the Basis for Using Training Packages and Accredited Courses • Training Packages and client needs • Selecting a training package • Examining the contents

9. Analyse and Interpret the Qualifications Framework • The qualifications framework • Seeking guidance

10. Analyse and Interpret Competency Standards and Accredited Modules for Client Application/s • Competency standards • Competency standards and client needs • Documentation

11. Analyse and Interpret Assessment Guidance for Client Application • Analyse the assessment guidelines • Meeting client needs

12. Define the Parameters of the Learning Program in Consultation with the Client/s • Every program needs a reason and a purpose • Understanding the learners • Understanding the scope and breadth of the learning program • Confirming relevant standards and benchmarks • Matching objectives to benchmarks • Sourcing support for the learning program • Operations and environment requirements

13. Generate Options for Designing the learning Program • Learning strategy guides the program development • Different levels of participants • Using existing resources • Consulting others on program content • Time, cost and logistics considerations • Selecting the most appropriate options

14. Develop the learning program content • Matching the subject matter content to design options • Evaluating the resources for relevance and quality • Customising for the purpose and audience • Making activities and materials relevant and engaging • Specifying assessment requirements

15. Design the structure of the learning program • Sequencing and segmenting enhance and support the learning • Setting the time frame • Methods for delivery and assessment • Evaluating organisational readiness • Summarising the program

16. Review the learning Program • Evaluating the learning program • Enhancing the review process • Adjusting the draft program • Gaining final approval • Making the learning program dynamic

17. Learning and Innovation Design and develop learning programs to meet customer needs Facilitators: Gerard Kell and Annette Leverett