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Enhance your skills in quality management with Hotqua's ISO 9001 online courses. Become a certified Quality Representative or Quality Manager and improve service quality in your organization.
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Quality Management ISO 9001Online - courses • Quality Representative DIN-EN-ISO 9001 (December 2006) • Quality ManagerDIN-EN-ISO 9001 (2007) • Photo: Samira Rayan, Frankfurt am Main www.hotqua.de
Service QualityHotqua • In- house further education: Service quality from the viewpoint of the guests • Introduction of the service standards • Schloss & Gut Liebenberg (February March April) www.hotqua.de
Quality Management ISO 9001:200 • Quality Auditor Workshop • Auditor exam from CERTQUA • Sucevita, February 2007 www.hotqua.de
Hotqua Quality StandardsSchloss & Gut Liebenberg www.hotqua.de
DEHOGA Berlin Hotqua Service Quality (02.07), Communication (03.07),Professional Sales (04.07) www.hotqua.de
DEHOGA Berlin Hotqua Complaint Management Hotel, 03.05.07, contentment degree 95% www.hotqua.de
Hotqua - DEHOGA Berlin Complaint Management Restaurant, 03.05.07, contentment degree 92% www.hotqua.de
Hotqua - DEHOGA BerlinComplaint Management Restaurant, 04.05.07, contentment degree 94% www.hotqua.de
Hotqua - DEHOGA BerlinComplaint Management Hotel, 04.05.07, contentment degree 96% www.hotqua.de
Hotqua- CERTQUA – DEHOGA Berlin • Further education • Quality Manager ISO 9001:2000 • Berlin, 13-15.06.07 • Location: Hotel Sylter Hof Berlin • Satisfaction degree of the participants: 95% www.hotqua.de
Hotqua Quality Standards • CENTRUL DE AFACERI MAREA NEAGRA HOTEL PRESIDENT **** 905500 Mangalia - Romania, Str. Teilor nr. 6, Tel.:(+40)(241)755861; Fax: (+40)(241)755695E-mail: office@hpresident.com • May & June 2007 • Photo: Hotel employees www.hotqua.de
Quality Management ISO 9001 Workshop: Chamber of Commerce and Industry Bucharest, 25-27.06.07, Satisfaction degree 90% www.hotqua.de
Hotqua - DEHOGA Berlin • Service quality from the viewpoint of the guests, 02.07.07, Hotel Sylter Hof Berlin, • Contentment degree: 97% www.hotqua.de
Hotqua- DEHOGA Berlin • DEHOGA Berlin Further Education Workshop • Service Quality Standards for Hotels & Restaurants • Hotel Sylter Hof Berlin, 06.07.07 • Contentment degree of the participants: 93% www.hotqua.de
Hotqua - DEHOGA Berlin Workshop: Successful communication, 01.08.07, Berlin, contentment degree: 90% www.hotqua.de
Hotqua - DEHOGA Berlin • Conflict management in hotel and restaurant companies • DEHOGA Berlin Workshop, 03.08.07, Hotel Sylter Hof Berlin • Contentment degree of the participants: 88% www.hotqua.de
Hotqua - DEHOGA Berlin • DEHOGA Berlin Sales Workshops, 03.09.07, Hotel Sylter Hof • Contentmentdegree: 81 % (Restaurant ) and 90 % (Hotel) www.hotqua.de
Hotqua - DEHOGA Berlin • DEHOGA Berlin Workshop: Sales Management for Hotels and Restaurants • Hotel Sylter Hof Berlin, 07.09.07 • Contentment degree of the participants: 88% www.hotqua.de
Quality Manager CCI - Maramures Further education Quality Manager, 17- 20.09.07, in Baia Mare, Romania, contentment degree 93% www.hotqua.de
Quality Management ISO 9001 • Hotel Akzent Kolumbus, Berlin • Implementation workshop DIN-EN-ISO 9001 • Photo: preparation for the internal audit, 27.09.07, department manager & GM www.hotqua.de
Hotqua - DEHOGA Berlin • DEHOGA Berlin Workshop 01.10.07 • Complaints in the restaurant (left photo) • Complaints in the hotel (right photo) • Contentment degree of the participants : 93% and 90% www.hotqua.de
Hotqua - DEHOGA Berlin • DEHOGA Berlin Workshop: Complaint Management in Hotels & Restaurants • Hotel Sylter Hof Berlin, 05.10.07 • Contentment degree of the participants: 88% www.hotqua.de
Sunday workshop Hotqua • Mercure Hotel & Residenz Berlin Checkpoint Charlie • Service quality from the viewpoint of the guests • Contentment degree of the participants: 97% • Sunday workshop: 07.10.07 www.hotqua.de
Internal Audit Hotel Kolumbus • Congratulation for the successful passed internal audit • Audit for the departments: front office, housekeeping, restaurant kitchen and management • Berlin: 09-10-11.11.07 www.hotqua.de
Tiroler Bauernstuben • In house workshop: Professional sales in the restaurant, 19.10.07 • Contentment degree of the participants: 96% www.hotqua.de
Quality Management Health • Further education: Quality Managment for health, 24-26.10.07 • Hotel Sylter Hof Berlin • Contentment degree of the participants: 89% • Photo: Takeda Group www.hotqua.de
QM Hotel & Tourism • APT Banat, Quality Management, 29.10-01.11.07 in the Hotel Timisoara, Romania • Contentment degree of the participants: 98% • Photo: Participants and trainer, 01.11.07 www.hotqua.de
Hotqua - DEHOGA Berlin • Workshop: Hygiene & work flow in the kitchen / HACCP, 05.11.07, Contentment degree of the participants : 90% • Workshop: Housekeeping & work flows“, 05.11.07, Contentment degree of the participants: 93% • Location: Hotel Sylter Hof Berlin www.hotqua.de
Hotqua - DEHOGA Berlin • Workshop: Hygiene & work flow in the kitchen / HACCP, 06.11.07 • Contentment degree of the participants : 96% • Location: Hotel Sylter Hof Berlin www.hotqua.de
Hotqua - DEHOGA Berlin • Further education: „Human resources for Restaurants & Hotels“, 09.11.07 • Contentment degree of the participants : 89% • Location: Hotel Sylter Hof Berlin www.hotqua.de
Inhouse Hygiene Workshop Tiroler Bauernstuben / HACCP • In-house Workshop in the traditional Restaurant Tiroler Bauernstuben Berlin • Workshop „Hygiene & work flow in the kitchen / HACCP“, 15.11.07 www.hotqua.de
DEHOGA Berlin - Hotqua • Further education for the middle and top hotel and restaurant management • Hotel- & Restaurant Management 03.12.07 • Location: Hotel Sylter Hof Berlin • Contentment degree of the participants : 95 % • Photo: Frau A. Kießling (Café Seidenfaden) und Frau D. Rösler (Restaurant Dressler) www.hotqua.de
