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2005 Hotqua - Activities. Sales workshop. Professional sales in the front office, contentment degree : 92%, InterCityHotel Stralsund, 20.01.05 Service Quality Hotel, satisfaction degree : 90%, Hotqua- Office Berlin, 22.01.05. IDEQUA Projekt Partner. Romantik Hotel, D BSRBC, Mangalia, RO
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Sales workshop • Professional sales in the front office, contentment degree : 92%, InterCityHotel Stralsund, 20.01.05 • Service Quality Hotel, satisfaction degree : 90%, Hotqua- Office Berlin, 22.01.05 www.hotqua.de
IDEQUA Projekt Partner • Romantik Hotel, D • BSRBC, Mangalia, RO • West Balaton Marketing, HU • Europe Direct, HU • CIC-Xanthi, GR • Bohemian Paradise, Turnov, CZ • UBBSLA, Varna, BG • Hotel Tourist, Chepelare, BG • Photo: Kick-off meeting Creta, 27-28.01.05 www.hotqua.de
Sales Training • Sales training by Fischer´s • Contentment degree by the workshop participants: 93% • Fischer´s finest food, Friedrichstraße Berlin, 12.02.05 www.hotqua.de
Workshop • Professional sales in the front office • Contentment degree of the participants: 92% • Hotqua Office Berlin Mitte, 26.02.05 www.hotqua.de
Quality Training • Quality training for the purpose of implementation of a high-quality management system after the 10- step implementation model of Hotqua • Romantik Hotel Alte Försterei, February - March 2005 www.hotqua.de
In-house further education • Service quality from the viewpoint of the guests, 28.02.05 • Professional sales, Hotel and Restaurant, 21.03.05 • Complained management, 04.04.05 • Satisfaction degree of the participants: 90% • Photo: Employee from the wedding castle Parkhotel Rattey www.hotqua.de
In-house further education • Quality management implementation -workshops • Satisfaction degree of the participants: 97% • Photo: employees of the Low office Wutzke & Förster, Frankfurt / Oder, April 2005 www.hotqua.de
IDEQUA – Project • Quality representative workshop in Mangalia, RomaniaSatisfaction degree of the participants from Germany, Hungaria, Romania and Greece: 95% • Hotel President / BSRBC in Mangalia / Romania, 29.04.05 www.hotqua.de
IDEQUA - Project • Internal & external Audit in the Romantik Hotel Alte Försterei from Kloster Zinna, Germany • Photo: hotel employees, 03.05.05 (internal Audit) www.hotqua.de
IDEQUA - Project • Implementation of a QMS according to the 10- step model of Hotqua in the BSRBC /Hotel President in Mangalia, Romania. Satisfaction degree of the work shop participants: 94% • Photos: The hotel management and some hotel employees during the implementation workshops at the end of May 2005 www.hotqua.de
IDEQUA – Project • Europe Direct and West-Balaton-Marketing from Keszthely, Hungaria. satisfaction degree: 95%, Photo (left): Workshop in Keszthely, 04.07.05 • UBBSLA - Varna, Bulgaria, Satisfaction degree: 99% (Bravo), Photo: The employees of the Union and the executive director, June 2005 www.hotqua.de
Online Courses • Housekeeping, satisfaction degree 95%, Photo; Corinna Völkl, July 2005 • Service quality & complaint management, satisfaction degree 100%, photo; Lucia Calenici, July 2005 www.hotqua.de
Lead, guide, motivate • Hotqua-Workshop: Lead, guide, motivate • Satisfaction degree: 92% • AHK, Montevideo July 2005 www.hotqua.de
Certification audit • Congratulations to the employees of the low office Wutzke & Förster from Frankfurt Oder to the existed certification audit DIN-EN-ISO 9001:2000 • Photo with the certificate (23.08.05) www.hotqua.de
Further education in Buenos Aires • Workshop in the German – Argentinean Chamber : Marketing for services, satisfaction degree of the participants 89% • Photo: Representative of German-Argentine companies during further education (Daimler-Chrysler, Schering, Wella, Lufthansa, etc) www.hotqua.de
IDEQUA- Project • Auditation of a QMS in the BSRBC /Hotel President in Mangalia, Romania • Certification audit successfully existed on 12.09.05. • Congratulation! • Photo: BSRBC emplyees and the Lead Auditor www.hotqua.de
IDEQUA – Project • Implementation of a QMS according to the 10- step model of Hotqua in the CCI - Xanthi, Greece • Contentment degree of the participants: 92% • Photo: Employees of the chamber during the implementation workshop, September 2005 www.hotqua.de
Certification Audit ISO 9001:200 • Congratulation to the successful past external certification audit • West Balaton Marketing, 11.10.05 • Europe Direct, 10.10.05 www.hotqua.de
Internal Audit & Certification • The Tourism Office of the city of Turnov and the Tourism Association bohemian paradise passed successful the internal audit: • Photo: The Centre of Turnov and the employees of the Tourism Association www.hotqua.de
Quality Auditor ISO 9001 • Congratulation fort the passed auditor exam • Satisfaction degree: 98,2% • Photo: some participants during the exam preparation on 11.11.05 www.hotqua.de
Online further education • Quality representative course, March 2005Satisfaction degree of the participant: 82%(Dr. Anita Wieser) • Hosekeeping – Online course, March 2005, Satisfaction degree of the participant: 100% (Jörg Bauer, Berlin) www.hotqua.de
Hotqua – Service-Quality-Barometer • Congratulation fort he SQS - Certificate • Employees of the Romantik Hotels Alte Försterei, Kloster Zinna, Nov. 2005 www.hotqua.de
