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2006 Hotqua - Activities. Implementation & Certification. Implementation workshop ISO 9001 Satisfaction degree 88 % Photo: employees from the Tourism Office LTV -Brandenburg and TAB (Tourismusakademie Brandenburg), January 2006. Online further education. Online/Quality representative
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Implementation & Certification • Implementation workshop ISO 9001 • Satisfaction degree 88 % • Photo: employees from the Tourism Office LTV -Brandenburg and TAB (Tourismusakademie Brandenburg), January 2006 www.hotqua.de
Online further education Online/Quality representative • Satisfaction degree 100% • Name of the participant: María-Camila Luque from Bogotá, Colombia, January 2006 Online/Quality Manager ISO 9001 • Satisfaction degree: 91% • Photo: Silvio Ulrich, Hapag - Lloyd Expedition Cruises, January 2006 www.hotqua.de
Quality Management Health • Quality Manager Workshop ISO 9001, Satisfaction degree: 86% • Auditor workshop ISO 9001, Satisfaction degree: 88% • Photo: Takeda - group in the Hotel Herzogspark in Herzogenaurach, Germany, January + February 2006 www.hotqua.de
Certification Audit DIN-EN-ISO 9001 • 1. Photo: CCI –Xanthi, Grice, January 2006 • 2. Photo: Bohemian Paradise, Turnov 2006 • 3. Congratulation! www.hotqua.de
HoGa – Berlin • Workshop: Service quality from the viewpoint of the restaurant & hotel guests. (09.02.06) • 1. Photo: Restaurant employees • 2. Photo: hotel employees www.hotqua.de
Online – Workshop in Spanish language • Hotqua-Workshop: Lead, guide, motivate • Photo: Cr. Ricardo Kaufmann, Montevideo, Uruguay www.hotqua.de
HoGa – Berlin • Workshop: Successful communication with the hotel and restaurant guests • Satisfaction degree: 98% (07.03.06) www.hotqua.de
Control audit ISO 9001/19011 • Congratulation for the employees of the RA-Kanzlei Wutzke & Förster, Oldenburg, Germany • Satisfaction degree: 86% (February 2006) www.hotqua.de
ISO 9001 Certification in Bulgaria • ISO 9001 certification of the Union of Bulgarian Black Sea Local Authorities, Varna, Bulgaria • Congratulation • Photo: Varna 25.03.06 www.hotqua.de
Hoga Berlin Sales Workshop in April 2006 www.hotqua.de
In-House-Workshop • In-House-Workshop: Service- Dietrich-Bonhoeffer-Hotel • Sarisfaction degree: 96% (20.04.06) www.hotqua.de
In-House-Workshop • In-House-Workshop: Service quality from the Hotel & restaurant guests point of view: Berlin Hotel Hamburg • Satisfaction degree: 90% • Photo: employees of the Berlin Hotel Hamburg (24.04.06) www.hotqua.de
HoGa - Berlin • Complaint management, satisfaction degree: 90% (08.05.06) • Hygiene & Housekeeping, satisfaction degree: 95% Hygiene und 94% housekeeping (01.06.06) www.hotqua.de
In house further education • Professional sales in the restaurant • Satisfaction degree of the participants: 95% • Photo: Employees of the Hotels Sylter Hof Berlin, 06.06.06 www.hotqua.de
HoGa - Berlin • Service Quality Hotel / Restaurant, 03.07.06 • Communication with the guests, 01.08.06 • Satisfaction degree: 98% und 96% www.hotqua.de
Neurolingusticalprogrammation • In house workshop NLP • Satisfaction degree of the participants: very good (07-09.08.06) www.hotqua.de
Service Quality Standards • Introduction and control of the service quality standards in the Hotel Tourist, Chepelare, Bulgaria • June 2005 - August 2006 www.hotqua.de
HoGa – Berlin (German Hotel & Restaurant Association) • Workshops; „Professional sales front office" and „Professional sales restaurant„ in Berlin, 04.09.06 • Satisfaction degree of the participants: 92% u. 87% www.hotqua.de
Quality Management for Health • Introduction of a Quality Management System • Arztpraxis Dr. Th. Franke • Bautzen, 20.09.06 www.hotqua.de
Workshops & Service Quality • Tourism Workshop in Bucharest, Romania • Photo: Workshop participants, 08.09.06 • Service Quality Barometer & Service Quality Standards • Black Sea Business Centre President, 13.09.06 www.hotqua.de
Marketing Workshop • Marketing Workshop in the German Brazilian Chamber of Commerce and Industry • Photo: Puerto Alegre, Brazil, 27.09.06 www.hotqua.de
Complaint Management • Workshop: Complaint Management • Satisfaction degree: 84% and 82% • Restaurant and hotel empmployees during the workshop in Berlin (11.10.06) www.hotqua.de
Quality Management • Quality management and preparation for the internal audit in the RA-Kanzlei W & F, in Frankfurt / Oder • Satisfaction degree of the participants was 99%, masured on 12.10.06 www.hotqua.de
Sales workshops • Sales workshops in Prenzlau/TMU(24.10.06) and Berlin/BA-Reinickendorf (25.10.06) • The satisfaction degree was in Prenzlau 91% and in Reinickendorf 76%. www.hotqua.de
IDEQUA – Workshops • Quality Manager & Auditor ISO 9001 • Satisfactiondegree: 96% (03.11.06) • The participantscomesfrom Hungaria, Romania and Germany www.hotqua.de
Quality Management • GTZ Workshop: Quality Management ISO 9001 • Satisfactiondegree: 95% (11.11.06) • Photo: Workshop participants in Sucevita, Bucovina, Romania www.hotqua.de
Further Education • Training for the employees from the hotel "Dietrich-Bonhoeffer-Haus" Berlin Mitte & "Evangelische Bildungsstätte auf Schwanenwerder", Wannsee, Berlin (Photo 07.12.06) www.hotqua.de
ISO 9001:200 Implementation • Implementation of a QMS according to the 10- step model of Hotqua in the Tourism Association of Bucovina • Internal Audit, 19.12.06 www.hotqua.de
