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Welcome to AgentFest 2018

Join us at AgentFest 2018, the ultimate event for contact centre advisors. Learn about resilience development, meet industry leaders, exchange ideas, and find out who won the selfie competition. Don't miss out! #WCCFAgentFest

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Welcome to AgentFest 2018

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  1. Welcome to AgentFest 2018 The Advisor Event of the Year Your Host for the day Sandra Busby Welsh Contact Centre Forum Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

  2. AgentFest 2018 Welcome Ian Rothwell of RW Learning Resilience development in a contact centre environment Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

  3. AgentFest 2018 Time for a Break Please help yourself to refreshments and return by 11:30 Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

  4. AgentFest 2018 Welcome Ian Rothwell of RW Learning Resilience development in a contact centre environment Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

  5. AgentFest 2018 Time for Lunch please help yourself Please join your tour by your table groups and return by 13:45 Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

  6. AgentFest 2018 Welcome Back Sandra Busby Welsh Contact Centre Forum Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

  7. Meet the Leaders Ian Praed, Chief Operations Officer at Optimum Credit Rebecca Price, Head of Operations UK at DwrCymru Paul Allen, Centre Operations Manager at Which? Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

  8. AgentFest 2018 Final break Please return by 3pm Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

  9. AgentFest 2018 Ideas Exchange Share your best ideas and capture others to make your centre the best Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

  10. AgentFest 2018 Knowledge Exchange 60 Second Challenge Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

  11. AgentFest 2018 Who won the selfie competition? Congratulations on being the best agents of 2018 Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

  12. AgentFest 2018 Thank you for coming we hope you enjoyed the day and captured lots of new ideas to take back to your centres Twitter @WelshCCF #WCCFAgentFest Facebook@WCCFAgentFest

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