dnata Travel Europe - Your Trusted Travel Partner

1. PARTNERSHIP FORSUCCESS

2. WelcometodnataTravelEurope. Weareafamilyofconsumerandbusiness to business travel brands which are, collectively,chosenbyoverthreemillion peopleintheUKfortheirholidayseachyear. Our brands span the full spectrum of travel products and services. We work across the long and short haul sectors with expertise in aviation, accommodation, cruising, car hire and every ancillary industry, and partner with everyone from independent agents to international businesses. We’re as at home in luxury as we are inlow-cost, and in building technologies as we are in bricks and mortar travel agencies. And, as members of the global dnata Group, we’re part of a network that spans 85 countries and employs 41,000 people, who are driven by a shared vision to be the most admired air and travel services provider in theworld. The strength of any family comes from the way its constituent elements work together to create something more powerful than the sum of its parts. As you will see in the subsequent pages, our brands are award-winning, market-leading, performance-driven businesses in their own right, with proud track records in delivering successful partnerships and delighting their customers. Collectively, however, they offer a truly unified and irresistible industry force, defined by both scale and efficiency. Their individual strengths and personalities are enhancedby a set of common values that include passion, professionalism, versatility, expertise and a commitment to the highest standards of customer service – meaning our customers, partners and people can trust in the integrity of any experience they have with any element of dnata TravelEurope. Truly, we are stronger together. I’m pleased to introduce you to our family and look forward to building a successful partnership withyou. JohnBevan CEO 2 3

3. Together,GoldMedalandTravel2 haveover80years’experiencedelivering tailor-made long haul travel services to the UK’s traveltrade. In fact, we’re proud to say that we are 100% trade-only brands, working hard to support more than 4,000 travel agents with everything from flights and hotels, to cruises, car hire and excursions. Using dedicated sales teams and bookable websites, we give our agent partners access to fares from over 135 of the world’s leading airlines and a portfolio of over 100,000 hotels and resorts across theglobe. Although we’re proud of our size, we’re prouder still of the relationships we have with our agent partners and the personal service promise wemake to them. That commitment, combined with the depth of our expertise and the professionalism of our teams, has seen both Gold Medal and Travel 2 awarded with multiple industry accolades by our peers over theyears. As a dynamic and respected force in the UK travel trade, we are looked to for leadership, consulted on critical industry issues and expected to be a source of innovation in everything from training to technology. It’s a challenge we happily embrace, as we work with our partners andfellow brands in the dnata Travel Europe family to continuously improve the scope, scale and value of ourproposition. LisaMcAuley ManagingDirector 4 5

4. wHAT TO LOOK FORwARD TO IN 2019 ANDBEYOND As consumers rediscover the high street travel agent, the value of their knowledge and the security they offer, our role as the UK’s largest intermediary will be ever more important. Our unrivalled network of partnerships across the travel supply chain, and the continued investment in our teams, services and products, mean that in the year ahead we will grow and consolidate our position as a leader in the UKindustry. 6 7

5. TravelRepublicisoneofthemostwell- established online travel agents in Europe,withmillionsofholidaymakers bookingannuallywithus. Our customers are able to tailor-make the perfect holiday with our expert travel knowledge and breadth ofchoice. We go a step further by offering transfers, attractions and even travel insurance, making it easier for customers to plan their trip in one place, whether that’s online, through our app, social channels or byphone. With a lowest price guarantee, our holidays are very competitively priced thanks to our significant group buying power, sophisticated technology and a highly efficient operating model backed by excellentservice. We take pride in helping our customers to book their dream holidays. It’s what we’ve been doing since2003. Travel Republic is proud to be part of the dnata Travel Europe family, working collaboratively with our brands andpartners. FrankRejwan ManagingDirector 8 9

6. wHAT TO LOOK FORwARD TO IN 2019 ANDBEYOND BeachHolidaysToSuitEveryBudget Making it easier for customers to find their perfect beach holiday, no matter their budget, with a new search function where customers can select from a maximum budget rangeof £250, £500, £750 &£1,000 and see holidays that fit within that pricebracket. ‘AllIn’ForTheWholeFamily A handpicked selection of the best all-inclusive family hotels where activities, entertainment and kids clubs are all included. Year-on-year for the first three months of 2019, all-inclusive bookings have increased by7%. Go SomewhereNew Every month we’ll ‘hero’ a destination as part of our ‘Go Somewhere New’ programme, promoting relevant content that will delight and inspire the customer in planning their next getaway. The first of these is Japan, where demand has increased by 30% thanks to the Rugby WorldCup. BrandCampaign Our new brand campaign, with adverts promoting our £49ppdeposit, will continue to be visible on TV and we’ll further promote our destination breadth in print titles through partnership activity with Dubai, Antigua and Majorca. 10 11

7. Wewerefounded40yearsago,from arecognitionthatBritishtravellers wantedmorefromtheirholidaysthana flight andhotel. We’ve serviced and grown that wanderlust with award-winning professionalism, expertise and dedication ever since, building a reputation as one of the most reliable and knowledgeable long haul tailored travel specialists in theUK. Our team of expert travel advisors, whether in our call centre or one of our shops across the UK, collectively boast almost 800 years of selling holidays to now more than 200,000 people annually. This means those customers can choose from 200 destinations and 5,000 hotels, confident that they’ll be given recommendations tailored to their needs andpreferences. Our brand is built on trustworthiness, transparency and an appreciation that true value comes not just from a great price, but also the lifetime memories we’re helping to create. We take that responsibility very seriously, with a commitment to deliver both the highest levels of customer service and positive relationships with our partners. We believe that is how you create loyalty, and the kind of long-term and deep connections that lead to something trulyspecial. In our 40 years, we’ve made memories for hundreds of thousands of people with our partners. As part of dnata Travel Europe, we’re looking to create even more as we enter our nextchapter. LesleyRollo ManagingDirector 12 13

8. wHAT TO LOOK FORwARD TO IN 2019 ANDBEYOND This year will see the launch of Travelbag’s new brand proposition and look across all customer touchpoints. Bright, fresh and contemporary, it is a bold statement of ambition that, in this our 40th year, we intend to reclaim our heritage as the UK’s favourite tailored travelprovider. Our new position reflects our belief that travel shouldbe: Under new leadership, with an expanding digital and high street presence (we’ll be opening three new shops across the UK before the end of 2019, and three more in 2020), and a raft of new partnerships, it is the start of an exciting newchapter. 15 14

9. Our goal is to make the process and experienceoffinding,buyingandtaking a flight as easy and as stress-free as possible. Using intuitive technology, years of expertise and a user-first approach, we give travellers quick and easy access to millions of airfares on routes around the world that are bookable online or over the phone – as well as access to over 40,000 hotels and car hire access in 8,500 locationsglobally. We became part of dnata Travel Europe in 2014 and since then have become the go-to flight and travel search and comparison platform for nearly 150,000 long haul travellers from the UK a year. People come to us because they know they’ll find not only the best value prices fortheir flights, but also a host of useful, actionable information that will make their journey smoother – from carry-on luggage guides to a breakdown of the fitness facilities at major airports. We know air travel, and we know what air travellers need. It’s as simple asthat. In 2018, we were named best UK flight comparison site by the‘Which?’ consumer advice group. Netflights is proud to be a part of the dnata Travel Europe family. As we grow, so do our sibling brands, to offer our customers and partners an ever wider and deeper proposition that encompasses the entire traveluniverse. AndrewShelton ManagingDirector 16 17

10. wHAT TO LOOK FORwARD TO IN 2019 ANDBEYOND InternationalExpansion The launch of Netflights Dubai is coming this summer, which will be followed by dedicated websites for Ireland and Germany by the end of the year. Additional international markets will be added in2020. De-stressing TheExperience Of Finding, BuyingAndTakingAFlight Our focus in 2019 will beon: WELLNESS – MENTAL ANDPHySICAL – and how our platform’s purpose is to make the experience of finding, buying and taking a flight as stress-free as possible. We’ll be partnering with a leading UK mental health charity on a range of activations to support the wellbeing of our customers, our staff and ourindustry. NetflightsPremium Capitalising on the growing demand that we are seeing for premium flights, we will be launching dedicated pages on our website for travellers who enjoy the finer things – but who still appreciate greatvalue. 19 18

11. PartoftheGoldMedalTravelGroup, PURE LUXURY creates bespoke itineraries to some of the world’s leading five-starresorts. PURE LUXURy has its own well-travelled and experienced sales team, along with a concierge service with more than 100 years of collective experience of sourcing, tailoring and creating exquisite experiences for itscustomers. ImagineCruising has expertise in both the retailing and tour operating ofcruises. With offices in the UK, Cape Town, Brisbane and Dubai, Imagine Cruising works with all of the leading international cruise lines to provide more than 50,000 travellers every year with a range of cruise options around theworld. TheGlobalTravelGrouphasover25 years’experienceininspiringpeople to run their own successful travel businesses in theUK. Acting as a consortia, today Global represents 350 members who benefit from negotiated commercial terms with leading suppliers, in- house technology and ATOL bonding – allowing them to dynamically package and tailor holidays to their clients’ needs. The Global Travel Group became part of dnata in late2014. Standalonebrandswithinthe 100% tradebusiness. Simply Luxury by Travel 2 provides the finest luxury holidays to both long and short haul destinations, with hotels hand-selected to ensure holidays are perfectly tailored to clients’requirements. Cruise Plus by Travel 2 provides cruise holidays with a bespoke touch, packaging flights with an ocean, river, luxury or expedition cruise and pre- and post-accommodation and touring to create the itinerary of alifetime. Sunmasteroffersgreatvalueholidays to sunny destinations for many thousandsofUKcustomerseachyear. Acquired by dnata in late 2014 – as part of Stella Travel Services – bookings can be taken on the phone via its call centre, oronline. TritonRoomsisanonline accommodationsupplier. Triton Rooms provide instant availability to over 140,000 accommodation options in 150 countries, covering hotels, villas and apartments, drawn from the leadingbedbanks. 20 21

12. AN AwARD- wINNINg FAmILY ForallofthebrandsinthednataTravelEurope family, our greatest measurements of success are happy customers who book with us year after year, contented and productive people and satisfied partners who want to work with usagainandagain.Butwe’reverypleased to have been recognised for excellence by our industrypeersonaregularbasisovertheyears. Here’saselectionofjustafewcurrentlylining our trophycabinet. Gold Trusted ServiceAward 2017, 2018, 2019Travelbag Best Online Flight Comparison Site inUK 2018Netflights Best AgentFriendly Operator 2016 Travel2 Best forHolidays 2018 TravelRepublic Suppliers Sales Team of theyear 2018 Gold Medal + Travel2 Best Long HaulOperator 2017, 2018, 2019 GoldMedal BestConsolidator 2017, 2018, 2019 GoldMedal Best Trade FriendlyBra 2017 Gold Medal Independent Long Haul Tour Operator of theyear 2018 Travel2 Consolidator of theyear 2018 Travel2 BestConsolidator 2016, 2017 Travel2 Best Mainstream LongHaul TourOperator 2016 Travel2 Star Agent FriendlyOperator 2018 Gold Medal + Travel2 Star Long HaulOperator 2018 Travel2 Commended 2018 Travel2 Tour Operator: Australasia & the FarEast 2017 Travel2 Best Large Company To Australasia 2018 WinnerTravelbag Best Large Company To SoutheastAsia 2018 WinnerTravelbag Best WorldwideTour Operator 2016, 2017, 2018 GoldMedal + Travel 2 nd 22 23

13. sIzEmATTERs Scaleisimportant;howeverscale andvariety are stronger. dnata is able to offer a sizeable footprint with an existing set ofpartners that we are looking to grow evenfurther. DIgITAL Is INTRINsIC TO OURBUsINEss Intoday’sdata-drivenworld,an always-on digital presence is a key driver for any successful travelbusiness. Digital touchpoints are all significant, come in a number of formats from an inspiration and research mindset to signed-up and opted-in for communication. The dnata Digital Footprint covers access to high levels of site visitors, ranging from those in a research mindset to those in a targeted, switched- on email database and an engaged socialfollowing. The dnataFootprint 300Airline partners 2,000Tourism partners 5,000 ThednataDigitalFootprint Hotelpartners 50,000Travelagents served 1mPassengers served 1M Totalmonthly site traffic 2.8M Email database 3.2M Video views last 12months 25k Twitter audience 10k Instagram audience 400k Facebook followers 24 25

14. TRADITIONAL mEDIA gIvEs REACH TO OUR COREAUDIENCE Google reports the average traveller’sjourneycanhaveover 400touchpoints. As a result, a combination of offline and online touchpoints are needed to truly engage with each and every prospect, across both active and passive mindsets. Research also shows there is still no stronger way to build long-term brand growth than with traditional mediaformats. dnata campaigns follow a multi-touchpoint planning approach, allowing partners to inspire people through awareness channels such as TV, Radio, Out of Home and to inform customers though printedchannels. ADApTINg TOCHANgINg BEHAvIOUR... ...bytargetingtheconsumernotjustby whotheyare,butbywhattheythink. ThednataMediaFootprint N E WS 3.5m TV reach 2m Radio reach 1m OOH reach 14.5m Newspaper reach 4m Magazine reach 26 27