AS031 Glass Processing E-learning Project

1. AS031 Glass Processing E-learning Project LMF30611 Certificate III in Glass and Glazing (Glass Processing Specialisation)

2. The Opportunity Glass and Glazing qualifications have typically been focused on glaziers. In 2011, the Certificate III in Glass and Glazing introduced a “Glass Processing” stream. This provides an opportunity to formally train glass processing workers – a sector previously ignored by existing training organisations. Glass process workers often work shifts impacting on the opportunity to attend training. Traditional TAFE workshops are not set up for glass processing training due to high capital costs. E-learning provides an opportunity to address these issues

3. The Project Proposed to complete 23 units – currently 92% complete Working closely with the Australian Glass and Glazing Association and leading Brisbane based glass processors for the pilot program Unit content built using video footage of partner companies processes and staff Pilot testing by subject matter experts Peer review by other RTO’s – TAFE’s and Enterprise RTO’s

4. The Technologies LMS = Moodle 2.1 Embedded video’s and YouTube Voice overs Trialled on all hardware formats – PC’s, tablets, I-Pads, mobile phones

6. The Challenges Access to industry partners due to busy workloads Delays in getting new qualifications approved by State Education Departments – this incurred significant delays in the testing of the program Changing an industries perception of training delivery – industry was great, but a big reluctance to introduce e-learning from other RTO’s (until they saw it at work!) Developing in house skills to rapidly develop, test and validate e-learning content Apple devices!

7. The Results – E-Learning Make it sexy – we used embedded All-in-One PC’s, these are highly interactive and quickly became a talking point for all staff – this increased the uptake of participants and spread the word quickly. Showcase the product at industry association meetings – this increased the number of companies wanting to participate Offer RPL options – this increases the uptake with existing workers and reduces actual training requirements

8. The Results – Innovation Team Developed in-house agile software development framework to speed up and increase quality of output – doubled, if not trebled, output Co-location of development, assessment, moderation and validation team members – increased teamwork, understanding and uptake of e-learning Developed an online moderation and validation portal to speed up compliance requirements Resulted in 2 x school based traineeships – IT/Multimedia

9. Industry Results Currently have 5 x Qld companies engaged Major national company engaged WA company piloting e-learning system Upskilling in-house Trainers under RTO-Industry auspicing arrangements TAFE’s and Enterprise RTO’s waiting on release of material National body is promoting program to membership base Request to develop glazing units for balance of qualfication

10. Commercial Results

11. Full Industry Training Solutions Provider

12. Acknowledgements • The Improve Group would like to acknowledge the assistance of the following organisations in the development of our e-learning platform. • Australian Glass and Glazing Association • City Glass • National Glass • Viridian Glass • 1st Glass Australia • Access to Skills funding