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Setting up the Lead Bank. Intuit Financial Services University Business Financial Solutions Certification. Section Objectives. By the end of this section, you will know how to set up and maintain:. Administrative settings for the Lead Bank Target Markets and Market Segments
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Setting up the Lead Bank Intuit Financial Services University Business Financial Solutions Certification
Section Objectives By the end of this section, you will know how to set up and maintain: • Administrative settings for the Lead Bank • Target Markets and Market Segments • Other settings such as Account Types and Password Settings • Managing content on “Contact Us” link • Service Tabs and the Navigation Dropdown • System Option settings
Administration – Lead Bank Lead Bank – Lead Bank Admins use the Lead Bank service to make changes to the Lead Bank(s) that were added during the Implementations phase. NOTE: Security Center options such as DI Challenge and One Time Passcode will only appear if they have been enabled/purchased.
Administration – Lead Bank (cont’d) Lead Bank Field Definitions Lead Bank –a description of the Lead Bank Add 1 of 2 - the address of the Lead Bank Add 2 of 2 - the address of the Lead Bank Default Currency - the default currency of the Lead Bank (This setting is primarily used in Balance Reporting as the BAI Balance Reporting V2 standard allows for the currency fields to be “defaulted”. However, in the event that account data is loaded into BFS without an explicit currency designation, BFS uses this setting for display purposes.) BR Loader ID - the ABA Number of the Lead Bank used to load balance reporting files to the system Inactive User Lockout (days) – the number of days in which a user must log in to BFS before the system automatically puts the user in a “locked” status. (min=0, max=365) Invalid Password Lockout - the number of attempts a user has to enter their User Password incorrectly before the system automatically puts the user in a “locked” status (min=1, max=5) Session Inactivity Timeout (seconds) – the amount of time a user has to interact with the system before the system automatically logs the user out of BFS (min=30, max=900). . NOTE: The system displays a timeout warning message that allows the Corporate User to extend their login session without timing out of BFS and losing data. The setting that controls when the warning message is displayed to the Corporate User is set via System Options Infrastructure Inactivity_Warning_Notice. Secondary Administration Approval – a feature that requires a separate Corporate Admin or Corporate User review (approve or deny) any addition of a Corporate Admin/User, a change to a Corporate Admin/User’s password, or a change to a Corporate Admin/User’s permissions made by a Bank User or Corporate Administrator. If set to “yes” here, the feature can be enabled on a per Corporate Customer level later. Enable One Time Passcode - a security feature that provides an additional level of authentication beyond the primary login credentials. If set to “yes” here, the feature can be enabled for a Bank Customer, Corporate Customer, or an individual Corporate User later. (For more detail, please refer to the Security Center section.) DI Challenge - a cookie-based challenge question authentication process. If set to “yes” here, the feature can be enabled for a Bank Customer, Corporate Customer, or an individual Corporate User later. (For more detail, please refer to the Security Center section.)
Administration – Banks Banks - Bank Users use the Banks service to add, change, delete, and display Bank information. A Bankis used as a reference entity for accounts and can report primary information (Affiliate Bank) and/or data exchange information (Data Exchange Bank). Every Corporate Customer’s account within the system is associated with a Bank. Similarly, each Corporate Customer is associated to an Affiliate Bank in order to receive messages (via the Bulletin feature) targeted to certain audiences (Affiliate Banks). To add a bank: Step 1: Enter the Code and/or Name of the Bank. Click Add. • Step 2: Enter the necessary Bank information, specifically selecting one of the following Bank Types: • Affiliate – a bank that the Lead Bank owns • Data Exchange – a bank that is owned by another financial institution that the Lead Bank has an agreement with to use for aggregation Step 3: Click the Add button.
Administration – Holidays Holidays – Bank Users use the Holidays service to enter the Holidays observed by the financial institution. Holidays are days when the financial institution does not process transactions or perform any type of business and will be considered non-processing days for Corporate Customers. NOTE: Intuit Financial Services pre-loads the Federal Reserve holidays through 2020. To add a Holiday: Step 1: Enter the Date (mm/dd/yyyy) and/or Name of the holiday. Click Add. Step 2: Confirm the details (date and name) of the holiday. Click Add.
Administration – NonBusiness Days Non-Business Days – Bank Users use the Non-Business Days service to select the Non-Business Days observed by the financial institution. Non-Business Days are days when the financial institution does not process transactions or perform any type of business and will be considered non-processing days for Corporate Customers. To add non-business days:Step 1: Select the days the system will recognize as non-business days by placing a check in the box. Step 2: Click Change.
Administration – Currencies Currencies – Bank Users use the Currencies service to define which currencies can be used for Money Transfers and/or International ACH Transactions (IAT). NOTE: If the financial institution is using Foreign Exchange and/or has purchased the Foreign Exchange Trade product, this service will be used to define the currencies used for those products as well. To enable a currency: Step 1: Click Find/Refresh to display a list of currencies (loaded by Intuit Financial Services). Select a currency and click Change. Step 2: Enter the details of how the currency can be used. Click Change. NOTE: Foreign Exchange Trade options will appear on this screen if this product has been purchased. TIP: To see which currencies have been enabled, select all of the currencies in the list and click Display. On the results screen, look at the Enabled column.
Administration – Countries Countries – Bank Users use the Countries service to define destination countries that are valid for use with the International ACH Transactions (IAT) product. NOTE: This service only applies to financial institutions that have purchased the International ACH Transactions (IAT) product. To activate a destination country: Step 1: Click Find/Refresh to display a list ofcountries (loaded by Intuit Financial Services). Select a country and click Activate. Step 2: Enter the ABA # of the financial institution that is going to process the transaction in the Gateway Operator field. Click Activate.
Administration – Service Messages Service Messages – Bank Users use the Service Messages service to create, edit, or delete messages that will be displayed on select screens within the BFS platform. Step 1: Select the desired Service. Step 2: Enter the desired message, choose the format (Plain Text vs. HTML) and click Add. NOTE: The system uses Courier font when “Plain Text” is selected and Times Roman font when “HTML” is selected. TIP: Refer to the “Supported HTML for Service Messages, Bulletins, and Message of the Day" document in the Training channel of Admin Platform for supported HTML tags. (Refer to the Resources section of this training book to learn how to access Admin Platform.)
Administration – Bulletins Bulletins – Bank Users use the Bulletins service to add, change, and delete Bulletins which are displayed to certain Bank and/or Corporate Users. A Bulletin is a customized message from the financial institution to selected Bank and/or Corporate Users. To add a Bulletin: Step 1: Click Add. S = static P = proactive • Step 2: Select one of the following types of scope: • All XXXX Users – displays to all Bank and Corporate Customer Users • Affiliate and Customer – displays to selected Corporate Customers in specified Affiliate Banks • Affiliate and Service – displays to Corporate Users that are permitted to certain service(s) in specified Affiliate Banks • Proactive Services – displays to Corporate Users that trigger an activity in the system • NOTE: “Affiliate and Customers” and “Affiliate and Service” will only appear as scope options if multiple Banks have been added for a Lead Bank. If only one Bank has been added, these two types of scope will appear as: “By Customer” and “By Service”.
Administration – Bulletins (cont’d) If “All XXXXXX Users” was selected as the scope, an audience does not need to be defined. Thus, the Bank User will bypass Step 3. -- or -- If “Affiliate and Customers” was selected as the scope, a specific audience will need to be defined for the bulletin. Step 3: Select an Affiliate Bank and then select a Corporate Customer. Click Submit. -- or -- If “Affiliate and Service” was selected as the scope, a specific audience that uses a specific service will need to be defined for the bulletin. Step 3: Select an Affiliate Bank and then select a Service. Click Submit. -- or -- If “Proactive Services” was selected as the scope, an audience and a specific bulletin will need to be selected: TIP: See next page for a description of each type of Proactive Bulletin. Step 3: Select an Affiliate Bank and then select a Proactive Bulletin. Click Submit.
Administration – Bulletins (cont’d) Step 4: Enter the details of the bulletin. Click Add or Submit (depending on the screen). Screen if “All Users”, “Affiliate and Customer”, or “Affiliate and Service” was selected as the scope. Screen if “Proactive Services” was selected as the scope. TIP: Refer to the “Supported HTML for Service Messages, Bulletins, and Message of the Day" document in the Training channel of Admin Platform for supported HTML tags. (Refer to the Resources section of this training book to learn how to access Admin Platform.) • Proactive Bulletins: • ACH Approvals –displays when there is an ACH transaction that has been activated and is needing to be approved • MT Approvals - displays when there is a Money Transfer transaction that has been activated and is needing to be approved • MT Templates - displays when the financial institution removes a wire bank from the MT Admin Wire Banks service that is being used in a Bank Defined Template • MT Customer Templates - displays when the financial institution removes a wire bank from the MT Admin Wire Banks service that is being used in a Customer Defined Template • NOTE: Corporate Users are automatically presented with a Bulletin any time there is an ACH Exception. This bulletin does not need to be set up by the financial institution.
Administration – Bulletins (cont’d) If a bulletin has been set up, the system notifies a user upon login if new or unread bulletins (messages) exist.To view a Bulletin: Step 1:Click OK on the popup. NOTE: The Lead Bank Administrator can disable this popup via System Options (ALTERNATE_BULLETIN_ALERT = “false”) and the user will be taken directly to the Messages screen (see screenshot below) upon login if there are new or unread messages. Step 2:Click the link of any bulletin to read the bulletin/message.Step 3: Check the box next to the bulletin to mark it as viewed. NOTE: If all bulletins are checked off, the user will no longer receive the popup. However, previously viewed bulletins can always be viewed again via the Messages link until the bulletin expires.
Mkt. Segmentation – Target Market • Target Market - Bank Users use the Target Market service to establish default settings for the products that the financial institution has purchased (ACH, Book Transfers, Wires, and/or Loans) such as: • enabling ACH Transaction Type Codes • defining default settings for those ACH Transaction Type Codes • defining limits for ACH, Book Transfers, Wires, and/or Loans. • setting approval requirements for Small Business Wires • Step 1: Select the “Default-Default” Target Market. Click Set Defaults.
Mkt. Segmentation – Target Market NOTE: Only the products (i.e. ACH, Book Transfers, Wires, and/or Loans) that have been purchased by the financial institution display as tabs in the Target Market screens. Step 2: Enable the appropriate ACH Transaction Types and establish each Transaction Type’s settings.
Mkt. Segmentation – Target Market • ACH Target Market Field Definitions • ACH Transaction Types – This setting indicates whether or not the Standard Entry Class (SEC) code transaction type should be enable and thus available to be permitted to individual Corporate Customers within the Target Market. • Effective Entry Date Default - This setting indicates the number of future business days the system uses to set the effective entry date for a batch. When a Corporate User activates a batch, the system adds the number of business days in this field to the current processing date and displays this date in the Effective Entry Date field. The default for credits is 2 and the default for debits is 1. • Effective Entry Date Override – This setting indicates whether the Corporate User can change the effective entry date to a date that is earlier than the Effective Entry Date Default setting. If set to Yes, a Corporate User could submit an ACH batch for processing the same day as the Effective Entry Date in the file. The default is No. • Offset Creation Level - This setting indicates whether a Corporate User must select an offset transaction for each batch template or each entry within a batch template. • None – The system will not generate an offset transaction for batches or entries that use this transaction type code. (Default) • Batch – The system will generate one offset transaction for each batch that uses this transaction type code. • Transaction - The system will generate an offset transaction for each entry or transaction within a batch that uses this transaction type code.
Mkt. Segmentation – Target Market Step 3: Set default limits for ACH Batches (Corporate Banking). NOTE: These limit amounts will pre-fill as the Corporate User’s ACH limits for each ACH Transaction Type (other than PAYCO and TAXCO) but can be increased or decreased as necessary for each Corporate User. • Maintenance - these limits control user limits when Corporate Users use the Batches service and the Participants service • Maintenance/Txn– the maximum amount a Corporate User can add, change, or delete per transaction (entry) within a batch • Maintenance/Batch – the maximum amount a Corporate User can add, change, or delete per batch • Activation – these limits control user limits when Corporate Users use the ACH Batch Activation service • Activation/Txn- themaximum amount a Corporate User can activate per transaction (entry) within a batch • Activation/Batch- themaximum amount a Corporate User can activate for all batches per the effective day • Approval - these limits control user limits when Corporate Users use the ACH Batch Approval service • Approval/Txn– the maximum amount a Corporate User can approve per transaction (entry) within a batch • Approval/Batch– the maximum amount a Corporate User can approve for all batches per the effective day • NOTE: The maximum amount that can be entered into each field is $999,999,999,999.99.
Mkt. Segmentation – Target Market Step 4: Set default limits for Small Business ACH payment requests (for PAYCO and TAXCO Transaction Types). NOTE: The Small Business Limits area will display regardless of whether or not the financial institution has purchased the Small Business ACH product. NOTE: These limit amounts will pre-fill as the Corporate User’s ACH limits but can be increased or decreased as necessary for each Corporate User. Entry/Txn– the maximum amount a Corporate User can initiate for a single payment request Entry/Day – the maximum amount a Corporate User can initiate for all payment requests per effective date Approval/Txn – the maximum amount a Corporate User can approve for a single payment request Approval/Day – the maximum amount a Corporate User can approve for all payment requests per effective date NOTE: The maximum amount that can be entered into each field is $99,999,999.99.
Mkt. Segmentation – Target Market Step 5: Set the default limits for Book Transfers. NOTE: These limit amounts will pre-fill as the Corporate User’s Book Transfer limits for the accounts that they have been permitted to use for Book Transfers but can be increased or decreased as necessary for each Corporate User. Account Type - A “From” account is the originating account or the account from which the book transfer amount is transferred. A “To” account is the receiving account or the account to which the book transfer amount is transferred. Entry/Txn– The maximum amount that a Corporate User can submit for a single book transfer for the selected account type. Entry/Day – The maximum amount that a Corporate User can submit for all book transfers for the selected account type per effective date. NOTE: The “Apply Limits” checkbox on the Book Transfer Book Responses screen must be checked for all appropriate book transfer responses in order for this limit to be applied. Max # Per Day – The maximum number of book transfers that a Corporate User can submit for a single effective date for the selected account type. NOTE: The “Apply Limits” checkbox on the Book Transfer Book Responses screen must be checked for all appropriate book transfer responses in order for this limit to be applied. NOTE: The maximum amount that can be entered into the Entry/Txn and Entry/Day field is $999,999,999,999.99. The maximum number days that can be entered into the Max # Per Day field is 999.
Mkt. Segmentation – Target Market Step 6: Set the default Wire Approval Requirements for Small Business Wire Transfers. NOTE: Wire Approval Requirements for Corporate Banking wires are set via the MT Admin Approval Requirements service. NOTE: The Small Business Approval Requirements area will display regardless of whether or not the financial institution has purchased the Small Business Wires product. • Account Not Available - Corporate Users cannot add money transfers • Dynamic Settings – Bank Users set the number of Corporate Users to approve the money transfer and the money transfer amount range for each approval. • 0– No Approvers Required - no approvals needed for money transfers • 1 – Different User Required – another Corporate User must approve money transfers • 2 – Different User Required - two other Corporate Users must approve money transfers
Mkt. Segmentation – Target Market Step 7: Set the default limits for Wire Transfers. NOTE: These limit amounts will pre-fill as the Corporate User’s Wire Transfer limits for the accounts that they have been permitted to use for Wires but can be increased or decreased as necessary for each Corporate User. Entry/Txn– the maximum amount that a Corporate User can submit per wire Entry/Day – the maximum amount that a Corporate User can submit for all wires per send date Approval/Txn– the maximum amount a Corporate User can approve per wire Approval/Day – the maximum amount a Corporate User can approve for all wires per send date NOTE:The maximum amount that can be entered into each field is $99,999,999.99.
Mkt. Segmentation – Target Market Step 8: Set the default limits for Loans. NOTE: There is no future-dating for Loan transactions (paydown/drawdowns). Thus, all Loan limits apply to the entry date. Entry/Txn– the maximum amount a Corporate User can pay from an account in a single transaction request. Entry/Day – the maximum amount a Corporate User can pay from an account per day. Maximum # per day – the maximum number of transaction requests a Corporate User can enter per day NOTE:The maximum amount that can be entered into each field is $99,999,999.99.
Mkt. Segmentation – Market Segment Market Segment - A Market Segment is a grouping of product services selected from the Target Market’s products. Each Corporate Customer is assigned to a Market Segment during the set up of the Corporate Customer. NOTE: A Target Market can have an unlimited number of Market Segments. To add a Market Segment: Step 1: Enter a Code and a Name for the Market Segment. Click Add. Step 2: Choose “Default” as the Target Market under which the Market Segment will be created. Click Next.
Mkt. Segmentation – Market Segment Step 3: Select a Branding Theme.A Branding Theme is a special design (look-and-feel) for BFS. Financial institutions can purchase multiple Branding Themes. Step 4 (optional): Users can also enter any notes associated with the new segment. Step 5: Select the services to be included in the Market Segment. Checking a box next to a service makes the service available to be permitted to any Corporate Customer in that particular Market Segment. Step 6: Click Add.
Mkt. Segmentation – Market Segment To make changes to a Market Segment: Step 1: Select the Market Segment form the list. Click Change. Step 2: Make the necessary changes to the Market Segment. NOTE: If an existing market segment is changed, these changes will affect all Corporate Customers assigned to the Market Segment. Thus, un-checking a box immediately removes the service from any Corporate Customers (to which the service had been permitted) in that particular Market Segment. TIP: If a service needs to disabled for a Corporate Customer, Bank Users should manage this on that specific Corporate Customer’s profile. Step 3: Click Submit.
Account Admin – Account Types Account Types – Bank Users use the Account Types service to define the types of accounts (i.e. DDA, Savings) to which a Corporate Customer’s accounts can be categorized. Step 1: Enter a Code and a Name for the Account Type. Click Add. Step 2: Select the appropriate Account Category from the dropdown. Click Add.
Security Center – PR Settings Bank Users use the PR Settings service is to establish and maintain the password parameters for the Lead Bank as well as determine what the available security questions are for Password Reset and/or DI Challenge. Password Reset Settings Field Definitions Minimum Password Length – The minimum length of the customer and user passwords. Maximum Customer Password Length – The maximum length of the customer password. Maximum User Password Length – The maximum length of the user password. Password History Length – The number of previously-used passwords that the system remembers for the user in order to prevent the user from using the same password again. Password Expiration (days) – The number of days for which the user’s password is valid. Password Expiration Warning (days) – The number of days before the user’s password expires that the system displays a warning to the user upon login on the Dashboard.
Bank Personnel – Bank Depts Bank Depts – The Bank Departments service allows the financial institution to add contact information for specific departments at the financial institution (i.e. Customer Service, Operations) that will be displayed on the “Contact Us” screen in BFS. To add a Bank Department: Step 1: Enter a Code and a Name for the Bank Department. Click Add. Step 2: Enter the information needed to add the Bank Department. Click Add.
Bank Personnel – Bank Contacts Bank Contacts – The Bank Contacts service allows the financial institution to add individual contact information for a specific Bank Department (i.e. Customer Service manager, Operations manager) that will be displayed on the “Contact Us” screen in BFS. To add a Bank Contact: Step 1: Enter a Code and a Name for the Bank Contact. Click Add. Step 2: Enter the information needed to add the contact on the “Contact Us” screen. Click Add.
Bank Personnel – Bank Departments and Bank Contacts The system combines the Bank Departments and the Bank Contacts information on the Contact Us screen, which can usually be accessed via the “Contact Us” link at the top of each page in BFS. Bank Department information Bank Contact Information
System - Services Services – Bank Users use the Services service to add, rename, or reorder the services (tabs) in the BFS navigation bar. To add a Service: Step 1: Enter a Code and a Name for the Service. Click Add. Step 2: Enter the appropriate information. Click Add.
System – Services (cont’d) Services Field Definitions Service Code: The Code that BFS uses to identify the Service. Service Type: A service is considered either an executable program file (EXE) or an external URL (Link). NOTE: EXE-type services can only be added in collaboration with Intuit Financial Services. Service Name: The name of the service. NOTE: This field is used for as the displayed text in the Service tab if the Service Tab Desc field is blank. Exe File: The name of the program that BFS starts when the service is selected by a user. NOTE: EXE-type services can only be added in collaboration with Intuit Financial Services. Service Tab Desc: The text that is displayed for the service tab in the BFS navigation. Group (dropdown): The service group to which the service is assigned. (See System Groups page for more information.) Order Within Group: Option used to determine the order of each service tab within a service group. To order services, enter any numeric value in the Order Within Group field. Services will be ordered from left to right, from smallest to largest numeric value (i.e. 5, 10, 17, 20, etc.). If a the same numeric value is entered for more than one service, services will first appear in order by numeric value, then in alphabetical order byService Tab Desc. TIP: Use the Groups service to order services within a Group. Allow (C/B): Option indicating whether the service is accessible to Bank Users only or to Bank and Corporate Users. If “Corporate Accessible Service” is selected, both Bank Users and Corporate Users can access this service. Public (Y/N): Option indicating whether the service is a public service to which all users have permission or a service to which users must be given permission to use. Enabled (Y/N):Option indicating whether the service is available for use. NOTE: If a service is “disabled”, users will see the service tab in the BFS navigation but will get an error message upon clicking the service tab. Target URL: The URL that BFS uses to launch this service. NOTE: This field is unavailable if the Service Type is ‘EXE". However, the field is required if the Service Type is “Link”.
System – Services (cont’d) To change a Service: Step 1: Click on Find/Refresh to display a list of all Services. Select the appropriate Service. Click Change. Step 2: Update the appropriate information. Click Change.
System - Groups Groups - Bank Users use the Groups service to categorize services. This service can be used to add, change, delete, and display service group information. To add a Group: Step 1: Enter a Code and a Name for the Group. Click Add. Step 2: Select the Super Group in which this Group should be displayed under in the BFS navigation. NOTE: The functionality of this field is disabled unless the financial institution has Mega Menus. Step 3: (optional): Provide a Menu Desc. NOTE: The system uses the Group Name field as the displayed text in the Service Group drop down. Anything entered in the Menu Desc field is not used. Step 4: Click Add. NOTE: When adding a Group, at least one Service must be tied to that Group in order for that Group to display to in the BFS navigation.
System - Groups (cont’d) To change a Group: Step 1: Click on Find/Refresh to display a list of all Groups. Step 2:Select the appropriate Group and click Change. Step 3: Update the Group Name, Menu Desc, or reorder the Services within the Group by entering any numeric value in each Order field. NOTE: Services will be ordered from left to right in the BFS navigation, from smallest to largest numeric value (i.e. 5, 10, 17, etc.). However, if all of the numbers in the Order field are the same, the system will order alphabetically by the Service Tab Desc field (i.e. “Account Type”, “Corp Acct Permissions”, etc). (If a Service Tab Desc does not exist for services, the system will order the services (without Service Tab Descriptions) first alphabetically by Service Code and then will order the services (with Service Tab Descriptions) alphabetically by the Service Tab Desc field.) Step 4: Click Change.
System - Options Options- The Lead Bank Administrator uses the Options service to define certain system settings. • Balance Reporting tab options: • BR_ENABLE_RUNNING_BALANCE – Choose “true” to display the running balance on the Account History and Previous Day Report services. • BR_ENABLE_TEXT_NOTES - Choose “true” to display the text/notes field on the Account History and Previous Day Report services. • BR_LABEL_RUNNING_BALANCE - Enter the label (text) to display for the running balance field on the Account History and Previous Day Report services. • BR_LABEL_TEXT_NOTES - Enter the label (text) to display for the text/notes field on the Account History service. • BR_SHOW_BANKREF - Choose “true” to display the bank reference field on the Account History and Previous Day Report services. • BR_SHOW_CUSTREF - Choose “true” to display the customer reference field on the Account History and Previous Day Report services. • BR_SORT_ACCOUNT_ALPHA – Choose “true” to sort account numbers alphanumerically instead of numerically on the Account History and Previous Day Report services.
System – Options (cont’d) • Infrastructure tab options: • ALTERNATE_BULLETIN_ALERT - Choose “true” to send the user, upon login, a popup stating that they have unread bulletins (the popup allows the user to read them or cancel). Choose “false” to have the user, upon login, taken directly to the bulletins/messages page as opposed to receiving the popup first. • TRUSTEER_RAPPORT_LOCATION – Choose “after login” to enable the optional Trusteer Rapport installation download after login. Choose “disable” to disable the installation download. NOTE: Enabling this will only work if the financial institution is setup by Trusteer as well.
Practical Applications • True or False: A Lead Bank can have multiple Target Markets. • True or False: The Countries service is only required if the financial institution allows Corporate Users to originate ACH transactions using IAT. • Which of the following services must be completed as part of setting up the Lead Bank? • Account Types • Banks • Holidays • All of the above • What is the difference between a Service Message and a Bulletin? • How can the limits (that are set for ACH, Books, Wires and Loans for the Target Market) be changed on the Corporate User level? • The limits can only be decreased on the Corporate User level • The limits can only be increased on the Corporate User level • The limits can be increased or decreased on the Corporate User level • The limits cannot be changed on the Corporate User level • True or False: Bank Department and Bank Contact information on the “Contact Us” screen only displays for Corporate Administrators. • What does the Service service do? What does the Groups service do?