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Strategies for Success; Promoting Clinical Adoption of My HealtheVet

. . Purpose of the project. To promote clinician participation with the aim of optimizing patient involvement in their healthcare through the use of My HealtheVet (MHV).This project was part of the VISN 8 2007 Competency Development for Leaders in the 21st Century Program.. . . Why is this critical?.

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Strategies for Success; Promoting Clinical Adoption of My HealtheVet

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    1. Strategies for Success; Promoting Clinical Adoption of My HealtheVet

    3. Why is this critical? VISN 8 is one of the leading VISNs in number of veterans registered for MHV (36,688 registered as of March 31, 2007) We must improve clinician use of MHV better serve our veteran population

    4. Methodology Consulted with national MHV experts and VISN 8 MHV points of contact Conducted a survey of VISN 8 clinicians to determine their familiarity with MHV and the needs for further training

    5. Current barriers according to MHV experts: Misinformation: National rollout updates? Fears: Time consumption Workload Information security No uniform means of spreading the word about My HealtheVet

    6. National Rollout

    7. How well do VISN 8 clinicians know…..

    8.

    9. Surveyed clinician demographics 149 clinicians were surveyed

    11. Perspective of most valuable area of MHV Website

    12. Do Clinicians want more MHV training? Approximately 68% of clinicians reported a need for more training With a preferred method as shown

    13. Training Pilot at Orlando VAMC Method of training used Clinician-facilitator guided Time frame: One hour Tools: Videos: “Moving Care to Where the Veteran Is”  (6 minutes) “The Perfect Doctor Visit” (4 .5 minutes) Workshop: Began with Power Point Presentation. Followed by visit to www.myhealth.va.gov (using demo account) for a tour of the website.

    14. Results of training pilot After training, the clinician felt most likely to: Promote the use of My HealtheVet (90%) Encourage other clinicians to use My HealtheVet (90%) Rated the information in allowing them to teach others about My HealtheVet? Very good (50%) Good (40%)

    15. Recommendations To identify MHV Clinical Champions at each facility with VISN wide support. To follow a standard training format with the MHV Clinical Champion as the facilitator.

    16. Recommended Tools My HealtheVet Clinical Champion’s Guidebook: General guide Contains links, resources and framework train My HealtheVet Clinical Champions Establishes a schedule for periodic training and means to disseminate information Allows flexibility for each institution’s needs

    17. MyHealtheVet: A resource… To provide reliable & useful patient health education materials To reduce unnecessary clinic visits (through education and communication) To promote sharing information and support co-managed care To encourage patient engagement in their health To nurture informed patients To promote use of time saving technology for the optimal health care

    18. Take the Challenge Visit the site: www.myhealth.va.gov Join the MHV team: Meeting the highest standards of care, Helping through a participatory partnership and education, all Veterans to improve their health

    19. Project Team Members Tricia B. Pérez, MD (Leader) – VACHS, Puerto Rico Nicole Hyler, RD (Facilitator) – JAH VH, FL Margaret S. Haworth, RPh (Recorder) – Orlando VAMC, FL Hector Delgado RN, BSN (Timekeeper) – Miami VAHCS, FL Roxanne Lainhart, MBA (Member) – Bay Pines VAHCS, FL Joanne B. Jerry, ARNP (Member) – NF/SG VHS, FL Jessie E. Quick, RN BSN (Member) – West Palm Beach VAMC, FL Diana Akins, MA. (Faculty liaison) – Bay Pines VAHCS, FL Marsha White (Coach) – NF/SG VHS, FL

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