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REX @ PACDEFF ADELAIDE 25 NOV 2010

REX @ PACDEFF ADELAIDE 25 NOV 2010. WELCOME TO ADELAIDE !. COMPANY. Terry Horsam Human Factors Coordinator. REX GROUP OF COMPANIES . REX GROUP OF COMPANIES. Regional Express - Regular Public Transport Pel Air - Charter/Freight/Aeromedical/Military support

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REX @ PACDEFF ADELAIDE 25 NOV 2010

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  1. REX @ PACDEFF ADELAIDE 25 NOV 2010

  2. WELCOME TO ADELAIDE ! COMPANY Terry Horsam Human Factors Coordinator

  3. REX GROUP OF COMPANIES REX GROUP OF COMPANIES • Regional Express - Regular Public Transport • Pel Air - Charter/Freight/Aeromedical/Military support • Air Link- General Aviation/Charter • Australian Airline Pilot Academy -Training • APPROX 950 STAFF AND 100 AIRCRAFT

  4. REX • 51 SAAB 340 [A/B/B+ WT]

  5. 270 Pilots and 135 Flight Attendants in 9 bases and 150 Engineers. Major maintenance bases in Wagga Wagga, Adelaide and Sydney with line maintenance in Melbourne and Townsville. Average of 1200 flight sectors per week and over 64,100 flights per year carrying over 1,300,000 passengers. Network Operations Centre in Sydney and Customer Call Centre in Orange. Operates from 4 hubs Head Office in Sydney

  6. “THIS IS GOING STRAIGHT TO THE POOL ROOM”

  7. CRM@REX HISTORICAL PERSPECTIVE: REX IS A COMBINATION OF 2 AIRLINES WHICH WERE RESCUED FROM THE ASHES OF ANSETT. KENDELL . COMMENCED CRM TRAINING IN 1991 AFTER RECEIVING FEDERAL GOVERNMENT FUNDING. EXTERNAL PROVIDERS USED UNTIL 1998 WHEN IN HOUSE TRAINING INTRODUCED. HAZELTON. SOME CREW RECEIVED AN INITIAL COURSE,LITTLE OR NO FOLLOW UP TRAINING. REX. IN 2003 FIRST COMBINED CREW COURSE WAS CRM. FIRST TOPIC……. CULTURE!

  8. 2003/2004 CORE ELEMENTS • INITIAL 2 DAY INTRODUCTION TO AIRLINE HUMAN FACTORS/ INDUCTION /PILOTS. • INITIAL 1 DAY INTRODUCTION TO CRM/INDUCTION FLT ATTENDANTS. • 1 DAY CRM ANNUAL REVALIDATION COMBINED FOR ALL FLIGHT CREW. • 1 DAY COMMAND UPGRADE COURSE. • BASED ON: ICAO HUMAN PERFORMANCE TRAINING PROGRAMMES FOR OPERATION PERSONNEL • AC 121-1-09[0] December 2003

  9. 2005 LOSA • MAY YOU LIVE IN INTERESTING TIMES…. • 1ST REGIONAL AIRLINE IN AUSTRALIA • LOSA COLLABORATIVE / UNIVERSITY OF TEXAS • ATSB FUNDING • SLIGHT CASE OF BEFORE

  10. LOSA TO TEM 2006 • LOSA TOLD US THAT WE NEEDED TO IMPROVE OUR CROSSCHECKING AND MONITORING. • LOSA TOLD US THAT OUR ERROR DETECTION AND MANAGEMENT RATES WERE POOR. • LOSA TOLD US OUR CREW COMMUNICATION [CRM?] WAS GOOD. • WE LEARNT A NEW TERM: • “SYSTEMIC OVER-PROCEDUALISATION” • IN 2006 WE PROVIDED OUR CREW WITH THESE RESULTS AND BEGAN THREAT AND ERROR MANAGEMENT TRAINING FOR ALL FLIGHT CREW. • “DEFENSIVE FLYING” [MERRITT & KLINECT 2006]

  11. SMARTER THAN YOUR AVERAGE FLIGHT ATTENDANT • TEM IS YOUR CRM REVAL THIS YEAR. • DUE TO YOUR UNIQUE POSITION WITHIN THE FLIGHT CREW, REX BELIEVES ALL FLIGHT ATTENDANTS SHOULD RECEIVE AWARENESS TRAINING IN TEM. • THIS TEM COURSE WILL ASSIST YOU IN UNDERSTANDING WHAT THE PILOTS ARE DOING AND WHY AT CERTAIN STAGES OF THE FLIGHT. • PLEASE EXCUSE US IF WE START GETTING TOO TECHNICAL. • YOUR CONTRIBUTIONS ARE REQUESTED AND VALUED.

  12. 2007/2008 • TEM MODEL ADAPTED FROM CX INTRODUCED • GAPAN TEM COURSE MATERIAL USED. • INTRODUCED BEHAVIOURAL MARKERS ASSESSMENT FORM TO FLIGHT CREW. • BRIEFED TRAINING AND CHECKING STAFF ON APPROACHING REQUIREMENTS FOR OBJECTIVE ASSESSMENT OF NON TECHNICAL SKILLS. • Draft CAAP SMS-3[0]. August 2008

  13. 2009 • FLIGHT CREW SURVEYED USING 2005 LOSA QUESTIONS. • CHANGED COURSE TITLE FROM CRM/TEM TO NTS. • CASE STUDIES FROM RAIL INDUSTRY. • SIGNIFICANT COMPANY INCIDENTS REVIEWED WITH REFERENCE TO TEM PERFORMANCE . • TEM A PROACTIVE PHILOSOPHY.

  14. “YOU CAN’T FATTEN A PIG ON MARKET DAY” • 2010 PREPARING FOR NTS ASSESSMENT • IDENTIFYING SKILL SETS • decision making • team communication • situational awareness • workload management • TRAINING THESE SKILL SETS USING EXISTING • KNOWLEDGE AND TOOLS • threat & error management • crew resource management • standard operating procedures

  15. NTS ASSESSMENTWHAT DO YOU WANT ME TO DO ? • FLIGHT CREW EXPECT PRESCRIPTIVE SOP’S. • BEHAVIOURAL MARKERS PROVIDE A TEMPLATE FOR TRAINING AND CHECKING. • 2011 NTS TRAINING AT REX LINKS BEHAVIOURAL MARKERS TO EXISTING TOOLS SUCH AS CRM/TEM. • CREW ARE ENCOURAGED TO BECOME THEIR OWN CHECK CAPTAIN OR CHECK FLT ATT. • ROLE PLAY LINKED TO ACTUAL EVENTS USING THE TEMPLATE PROVIDES AN OPPORTUNITY TO RATE EFFECTIVE OR OTHERWISE NTS PERFORMANCES.

  16. NTS ASSESSMENTCHALLENGES • TRAINING THE TRAINING AND CHECK DEPARTMENT. • EDUCATING THE “BLACK AND WHITE” TECHNICAL CHECK PRACTIONER. • DO WE NEED SPECIALIST CHECK CREW ? • LOSA 2011/12

  17. THANKYOU

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