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Renal PatientView: Improving Patient Care and Access to Information

Learn about the Renal PatientView meeting in Edinburgh on 24th September 2008. Join discussions on the uptake, use, and effects of the patient portal on patients, staff, work, and records. Discover its potential for the future. Visit www.renal.org/rixg/users.html for more information.

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Renal PatientView: Improving Patient Care and Access to Information

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  1. Renal PatientView Renal PatientViewBirmingham2nd Sep 2008Neil Turner

  2. www.renalpatientview.org

  3. Renal PatientView meeting • Edinburgh 24th September 2008 • Joining • Running • Effects – on patients, staff, your work, your records • What it might do in the future • www.renal.org/rixg/users.html

  4. Renal PatientView meeting • Edinburgh 24th September 2008 • Joining – uptake, use, analysis • Running – masterclass • Effects – on patients, staff, your work, your records • National and international perspectives • What it might do in the future • www.renal.org/rixg/users.html

  5. Renal PatientView RIXG

  6. Sample Proton screens

  7. NHSnet Renal server (e.g. Proton) Webserver The world Satellite unit Other hospitals

  8. Aug 2008 8000 patients 33 units

  9. Renal PatientView • Design principles • Internet: view anywhere • Open source engineering • Specification by patients, renal IT staff and clinicians • All would share same view • Implementation to require minimal extra work in units • Simple to use for patients • Opt in

  10. Renal PatientView • Design principles • NHS number is primary identifier • Results with same NHS # amalgamated • EDTA code • Treatment code • … SNOMED, READ etc -ready

  11. Treatment choices

  12. Renal PatientView • Patient evaluation • Content • 95% very or quite valuable (65/30) • Results were the most valued part • Letters were the most wanted • Security • 7% very concerned prior, 1% after • 2% of non-participants said this why • 40% shared their login

  13. Renal PatientView • Formal evaluation • Barriers to use • 64% non-users didn’t know of RPV • Gender profile same • 45% of non-users over 66yrs cf 10.5% • Lack of computer/internet access

  14. Renal PatientView Staff evaluation

  15. Renal PatientView • Impact on unit • Not leading to extra consultation time • Or patient anxiety • Anecdotes of info availability helping • Some improved compliance? • Effect on data quality • IT people speak to patients more

  16. Renal PatientView • Hidden cost? • RPV admin’s extra time • 6 mins per enrolment • Lost passwords • More corrections • Versus savings • Fewer phone calls about results • Data quality • Better compliance with treatment?

  17. Renal PatientView • Concerns • Security • Exclusion • Cost/ opportunity cost

  18. Renal PatientView • What next? • More units • More items • Graphics • Availability through other portals

  19. Renal PatientView • What next? • Patients discuss • Patients enter data • Patients send feedback to unit, clinician • Primary care integration • Your ideas

  20. Renal PatientView Beach scene [Caption competition] Further info neil.turner@ed.ac.uk www.renal.org/rixg/users.html

  21. neil.turner@ed.ac.uk www.edren.org

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