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Chapter 3 Needs Assessment

Chapter 3 Needs Assessment. Chapter 3. Chapter 3. Introduction. Needs Assessment: The process of determining learning needs and opportunities and whether training is the appropriate solution. Chapter 3. Introduction. Pressure Points: Things that indicate training is necessary.

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Chapter 3 Needs Assessment

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  1. Chapter 3 Needs Assessment

  2. Chapter 3 Chapter 3 Introduction Needs Assessment: The process of determining learning needs and opportunities and whether training is the appropriate solution.

  3. Chapter 3 Introduction • Pressure Points: • Things that indicate training is necessary. • These “red flags” include: • performance problems • new technology • job redesign • new legislation • new products • skill deficiencies

  4. Chapter 3 Introduction • Pressure Points: • Performance = Ability x Motivation • How difficult are the tasks being assigned. • How capable is the individual. • How hard is the person trying to succeed. • How much improvement is being made.

  5. Chapter 3 Introduction • Three Levels of Analysis: • Organizational Analysis • Person Analysis • Task Analysis

  6. Chapter 3 Introduction Organizational Analysis: Determining the appropriateness of training, given the company’s business strategy, resources, and managerial and peer support for training.

  7. Chapter 3 Introduction • Person Analysis: • Determines - - • whether deficiencies are due to a lack of • knowledge, skills, abilities; problems with • motivation; or work design • who needs training • employee’s readiness for training

  8. Chapter 3 Introduction Task Analysis: Identifying the important tasks performed as well as the knowledge, skills, and behaviors that are required to perform those tasks.

  9. Chapter 3 Methods used in Needs Assessment Observation: Involves analyzing employee’s job performance by watching them directly.

  10. Chapter 3 Methods used in Needs Assessment Questionnaires: Instrument that asks employees questions about their work, coworkers, and work environment.

  11. Chapter 3 Methods used in Needs Assessment Technical Manuals, Printed Materials & Records: Printed materials about company performance, technology, tasks, and business environment that can be used for needs assessment.

  12. Chapter 3 Methods used in Needs Assessment Interviewing: Asking questions face-to-face to gather data. Usually done one-on-one but can be done in groups.

  13. Chapter 3 The Needs Assessment Process • Organizational Analysis: • There are three factors to consider - - • Company’s strategic direction • Support of key Managers and Peers • Resources available for training

  14. Chapter 3 The Needs Assessment Process Organizational Analysis: Company’s Strategic Direction - - Influences training to the extent that, in companies where training plays a significant strategic role, more money is invested in training and the training function more likely to be structured like a Corporate University or VTO.

  15. Chapter 3 The Needs Assessment Process • Organizational Analysis: • Support of Key Managers and Peers - - • Mgrs and peers must have a positive attitude • about participation • Mgrs and peers must use new skill, behaviors • and knowledge back on the job.

  16. Chapter 3 The Needs Assessment Process Organizational Analysis: Resources Available for Training - - Includes money, time and expertise allocated for training by the organization. “In-house” vs. consultant/purchased options

  17. Chapter 3 The Needs Assessment Process Person Analysis: Identifies who needs training by examining whether current and expected performance match.

  18. Chapter 3 The Needs Assessment Process Person Analysis: Readiness for training - whether the employee can and wants to learn, the environment will maximize learning, & performance improvement needs are indicated.

  19. Chapter 3 The Needs Assessment Process • Person Analysis: • A person’s motivation to learn will be impacted • by the following factors: • Person characteristics • Input - instruction & resources provided • Output - the job’s performance standards • Consequences - incentives for performance • Feedback

  20. Chapter 3 The Needs Assessment Process Person Analysis: To determine if training is the best solution - - Is it a training problem, or a performance problem?

  21. Chapter 3 The Needs Assessment Process Task Analysis: Develop a description of the tasks performed on a job as well as the knowledge, skills, and abilities required to perform the job.

  22. Chapter 3 The Needs Assessment Process Task Analysis: Knowledge = facts, figures and procedures Skill = competency to perform a task Ability = physical and mental capacities req’d. Other considerations include equipment, environment, performance standards, safety, and time.

  23. Chapter 3 The Needs Assessment Process Task Analysis: Four steps - - 1. Select job(s) to be analyzed 2. Develop preliminary list of tasks performed 3. SME’s validate and confirm task list 4. Identify knowledge, skills, and abilities

  24. Chapter 3 Needs Assessment Practice • After watching the following clip, you will: • Task Analysis – • Make a list of the specific tasks performed • Make a list of KSAs for each task • Person Analysis – • Expected performance level for each task • Rank if employee fails/meets/exceeds level • Analyze employee’s motivation

  25. Chapter 3 Needs Assessment Practice

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