2011 Canadian Census – Field Management System

1. 2011 Canadian Census – Field Management System 2010 MSIS Meeting – Daejeon, Korea Karen Doherty April 26, 2010 Statistics Canada • Statistique Canada

2. Until 2006, the Canadian Census was run as a decentralized operation, with regional offices responsible for distribution, collection, edit and follow-up In 2006, StatCan introduced the Internet response option which led to a complete overhall of the collection methodology Moved to a central database to keep track of returned questionnaires from all modes and subsequent edit and follow-up activities Background Statistics Canada • Statistique Canada

3. With a centralized approach to recording returned questionnaires, the field offices had to rely on the central Data Processing Centre to advise them of follow-up activities This process took some time therefore field staff often found themselves following up on households whose questionnaire had already been returned or entered on-line This led to less than perfect information in the Management Information Systems which had an impact on decisions made about priorities and staff allocations Lessons from 2006 Statistics Canada • Statistique Canada

4. Introduced the Field Management System (FMS): Internet application browser interface runs on the same infrastructure as the Internet questionnaire easy and relatively inexpensive to deploy and maintain Field crew leaders use either their own computer or a laptop provided by StatCan Field staff use FMS from their own computer or submit input to their crew leader The Field Management System Statistics Canada • Statistique Canada

5. Restricted to authenticated users with approved userid and password Information on field position hierarchy, employee in each position, related geographical areas, and user permissions housed in separate back end system A field officer can see only their own work FMS Access and Security Statistics Canada • Statistique Canada

6. Non-response Follow-Up (NRFU) assignments Timely notification lists: updates to field staff on questionnaires received in the Data Processing Centre (via paper, internet or phone) Field staff pay claims Action requests: requests for assistance from respondents, for new questionnaires, service in another language, etc. Messaging: broadcasting and alerts FMS Functionality Statistics Canada • Statistique Canada

7. Targeted NRFU: aim collection efforts at areas which will bring in the most benefits from response rate perspective Visitation Record Data Capture: complete records of questionnaire delivered by hand MIS system: Up-do-date management, admin and work flow information Peripheral functions: procedures, process, training materiel, materiel tracking, etc. FMS Functionality Statistics Canada • Statistique Canada

8. Logical Design Statistics Canada • Statistique Canada

9. Technical Application Design Statistics Canada • Statistique Canada

10. Screen Shot – My Inbox Statistics Canada • Statistique Canada

11. Screen Shot – My Assignments Statistics Canada • Statistique Canada

12. Screen Shot – My Pay Claim Statistics Canada • Statistique Canada

13. FMS will: increase the efficiency of collection operations reduce staff frustration fewer respondent relations issues more timely pay for collections stafff reduce response burden decrease clustered non-response increase the quality and timeliness of management information leading to better decision making Will be integrated into the broader survey collection methodology post Census Conclusion Statistics Canada • Statistique Canada