ODA – Open Digital Administration and eGovernement in a learning society

1. ISSS/LORIS 2003 Conference Local and Regional Information Society ODA – Open Digital Administration and eGovernement in a learning society • organisations moving into the future – • flexibility and development – a tool for survival ! Næstved Municipality • www.naeskom.dk

2. Næstved Municipality • www.naeskom.dk

3. Næstved Municipality • www.naeskom.dk • Founded in the Year 1135 • Broadband Network for Everyone - all households • The first urban network, Næstved -1996 • Infoville, a demonstration project • New Pathways, • The ODA - Personal Citizens Portal - Open digital administration • Learning Village - Virtual Schools • IVCE - Knowledge Center Life-long Learning

4. Næstved Municipality • www.naeskom.dk • Main economic sectors: Trade, industry and Service • Policy for the information society - life-long learning for • everybody,everywhere, anytime • All projects must be private/public partnerships • Citizens Service 24 hours a day from 2000 • Contribution to the regional growth in human capital • “The good life - ON LINE !”

5. Næstved Municipality • www.naeskom.dk • The agenda for the new policies: • e-Citizenship for all in a knowledge based economy • Local governance for empowerment of competitive societies, enterprises • and regions: • The local government as the integrator of the key players • of the development • Results and benefits in Naestved ODA – Open Digital Administration - eCommunity • Learning Regions for survival: • Naestved as the center of regional competence-center offering learning services for app. 75.000 employees of 3 counties, digital services for the mobile citizen and the eGovernment • on demand concept – 11 municipalities together

6. Focus on: The agenda for the new policies: e-Citizenship for all in a knowledge based economy 1 European eEurope action plan 2002: Lisbon Council (March 2000) “to become the most competitive and dynamic knowledge based economy in the world, capable of sustained economic growth with more and better jobs and greater social cohesion”.

7. The e-Europe Actionplan 2005 This action plan will succeed the eEurope 2002 action plan endorsed by the FeiraEuropean Council in June 2000. eEurope is part of the Lisbon strategy to make theEuropean Union the most competitive and dynamic knowledge-based economy withimproved employment and social cohesion by 2010. • By 2005, Europe should have: • modern online public services e-government • e-learning services • e-health services • a dynamic e-business environment • and, as an enabler for these • widespread availability of broadband access at competitive prices • a secure information infrastructure Next steps to be taken:

8. Næstved Municipality • www.naeskom.dk The Lisbon strategy is not just about productivity and growth but also about employment and social cohesion. eEurope 2005 puts users at the centre. It will improve participation, open up opportunities for everyone and enhance skills. eEurope contains measures regarding e-inclusion in all action lines. One important tool to achieve this is to ensure multi-platform provision of services. It is generally accepted that not everyone will want to have a PC. Making sure that services, especially online public services, are available over different terminals such as TV sets or mobile phones is crucial to ensuring the inclusion of all citizens. Next steps to be taken:

9. Benchlearning for the politicians: 1. Transition time from Industry to Knowledge Society 2. Technologies 3. How to become a winner 4. How to succeed - countries, societies, regions, enterprices alike 5. Data and information- very soon KNOWLEDGE Visions  Policy  Success factors  Evaluation

10. Næstved Municipality • www.naeskom.dk What is lifelong learning ? “all learning activity undertaken throughout life, with the aim of improving knowledge, skills and competences within a personal, civic, social and/or employment related perspective”. COMMUNICATION FROM THE COMMISSION (KOM(2001) 678, final, Brussels 21.11.2001 Making a European Area ofLifelong Learning a Reality Report on results of the hearing of the memorandum of life-long learning The overall context: e-Citizenship for all in a knowledge based economy

11. Næstved Municipality • www.naeskom.dk Objectives of learning: • active citizenship, personal fulfilment and social inclusion • employment-related aspects • centrality of the learner • equal opportunities and • the quality and relevance of learning opportunities. Furthermore: • lifelong learning should encompass the whole spectrum of formal, non-formal and informal learning COMMUNICATION FROM THE COMMISSION (KOM(2001) 678, final, Brussels 21.11.2001 Making a European Area ofLifelong Learning a Reality Report on results of the hearing of the memorandum of life-long learning The overall context: e-Citizenship for all in a knowledge based economy

12. Næstved Municipality • www.naeskom.dk Focus on: Local governance for empowerment of competitive societies, enterprises and regions: The local government as the integrator of the key players of the development Results and benefits in Naestved:24-hours service, rationalisations 25-60%, higher quality and guidance, scalable collaboration using GoPro as all-in-one, Sunny City learning environment for implementation 2 ODA - Open Digital Administration – www.oda-com.org

13. Næstved Municipality • www.naeskom.dk ”Making Europe closer to its citizens does not mean that the Community institutions should be involved more closely in regional and local administration. It is rather a question of ensuring that citizens' everyday life and aspirations, which clearly appear at local and regional level, are properly taken into account at European level. Taken seriously this would trigger far reaching reforms in the way the Community works." Albert Bore, UK, The President of the Committee of the Regions

14. WHAT IS TELECITIES • TeleCities is the European Network of cities committed to leadership in the Information and Knowledge-based Society • Established in 1993 as a Eurocities’ sub-network, TeleCities is open to democratically elected city governments as well as to business and scientific partners

15. OUR MISSION • TeleCities provides a platform of over 100 local authorities from 20 different European countries sharing experience and developing practical solutions to achieve an Inclusive Information Society •  Its aim is to promote eGovernment and eCitizenship at local level to ensure that all citizens can equally gain from the benefits of the Information Society

16. OUR 125 MEMBERS PresidentBarcelona Vice PresidentNaestved  Steering Committee Members (14)  Amaroussion • Antwerp • Helsinki • Kingston upon Hull Cologne • Marseille • Nice • Rome • Stockholm • The Hague • Vienna • Prague (Observer)

17. OUR 125 MEMBERS Other Local Authorities (100) Aalborg • Aarhus • Amsterdam • Bari • Belfast • Berlin • Bilbao • Birmingham Birkirkara • Bologna • Bradford • Bremen • Bristol • Brussels Capital Region Camden-London • Cannes • Cardiff • Copenhagen • Edinburgh • Eindhoven • Espoo Frankfurt • Frederikshavn • Gdansk • Genova • Gent • Gijón • Glasgow Göteborg Grenoble • Grosseto • Hamburg • Hagen • Hammersmith & Fulham • Hellin • Helsinki • Heraklion • Huelva • Islington-London • Jena • Jun • Katowice • Leeds Leeuwarden • Leipzig • Lewisham-London • Lille • Linköping • Linz • Lisbon Liverpool • Livorno Lodz • Lyon • Maastricht • Madrid • Manchester • Metz • Milan Modena • Montpellier • Munich • Münster • Nantes • Naples • Newcastle Nottingham • Nova Gorica • Nuremberg • Olbia • Ostrava • Oulu • Palermo • Porto Provincia di Piacenza • Rijeka • Ronneby • Rotterdam • Sabadell • San Sebastian Seville • Sheffield • Southampton • Strasbourg • Sunderland • Swarzedz • Tallinn Tampere • Terrassa • Totana • Tranås • Turin • Turku • Utrecht • Valencia • Vantaa Venezia • Vilafranca del Penedès • Vilnius • Yalova

18. OUR PRIORITY AREAS & MAIN SERVICES TO THE MEMBERS • Policy development and lobbying the European Agenda to ensure that the positions of cities are taken into account • Information provision to members (eNewsbrief,…) • Exchange of experience, transfer of know-how. Enforced co-operation and networking with South European and CEE cities is pursued • Development and management of projects relevant to the members and the network

19. TELECITIES PROJECTS TeleCities participates directly in EU funded Projects at the benefit of its Members: • MUTEIS (Macro-economic & Urban Trends in Europe’s Information Society) • CLIP CARD (Smart Cards based fines system) • THREE ROSES (State of the Art of Open Source Software at local & regional levels)

20. Næstved Municipality • www.naeskom.dk Focus on: Results and benefits in Naestved ODA – Open Digital Administration - eCommunity 3

21. The declaration of a new kind of administration – 8 years ago in Naestved First of all you have to have the understanding that administration In local government is not a classic terminology of “cases”. In many ways administration is more like handling the demands, terms and possibilities of the society for human beings. Human beings seen as a whole person – and focussing to put the individual in the centre. Every individual citizen and the possibilities of his/hers family to experience transparency, overview and understanding of their life situations – and the rights and duties concerning the possibilities offered by the society (the decision makers). People, who understand their own terms and possibilities, will feel themselves empowered to handle their own life situations – and will make more contributions to the society and the democracy – locally, nationally and globally – in other words: active citizenship In short: The future vision for the administration will be: from bureaucracy to be communicator of the policies, legislation and common sense.

22. The challenge: Higher quality and efficiency using less resources Policies and strategies Demands from outside the organisation • Using new technologies • - like GoPro - for: • Reengineering • New and better services • Development of human reources • To meet the challenge of more • Cost-effective services produced • in collaboration with citizens Strengthened democracy via empowered citizens –

23. General concept ODA • Updated and correct knowledge: • Legislation, rules and public information – • Integration to back-end systems: • Analysis of the location of the citizens’ and companies’ personal data. • Are data stored in central national databases/back-end systems? • Dynamic forms: • Use the standard concept of dynamic forms. This means that every task/service, which legally could be solved by the citizens and companies with the right decision support, should be re-engineered to minimize all tasks behind the “front-line” • Benefits from using GoPro – all in one system • Estimate the value of the rationalizations coming from using • only one system for citizens and civil servants.

24. Example – Naestved figures: • Integration back-end 10 minutes, • incoming control of forms 20 minutes, • registration and journalising 10 minutes – • app. 40 minutes out of app. 60 minutes pr. application. • Direct savings approx. 60-70%. • Indirect savings: • no resources used for manual, individual update of rules etc. at the homepage. • Fewer resources for training, technical support etc. • using the same system for citizens and case-handlers.

25. Næstved Municipality • www.naeskom.dk Focus on: Learning Regions for survival : Naestved as the center of regional competence-center offering learning services for app. 75.000 employees of 3 counties, digital services for the mobile citizen and the eGovernment on demand concept – 11 municipalities together 4

26. Best practice Naestved- The synergy of clustering projects: ODA Partners and involved: New Pathways Partners and involved: IVCe – Knowledge Center Partners and involved: The overall context: e-Citizenship for all in a knowledge based economy

27. Some RESULTS • 6 open data learning centres • (for free, 50.000 visitors in 2001 – out of 47.000 inhabitants) • Trained staff – earlier unemployed and social excluded persons • A technical platform combining Digital self-service with e- • learning – ODA and ComKeen • (Business plan GoProDevelopment and IBM) • The staff has suggested, that they could support the citizens • with self-service using the computers in the learning centres • The Telework Award 1999 for Europes best initiative for • handicapped persons to New Pathways The overall context: e-Citizenship for all in a knowledge based economy

28. Cross-boarder partneringDanish model Development of New applications ASP – Platform eCommunity Go-Pro Case eLearning-Integrated learning Digital Signature Technical platform- Software applications Partnership Knowledge center Testbed for National initiatives Dynamic forms – Re-engeneered work-flows Rules legislation Change-management Knowledge Transformation Re-engineering Knowledge of knowledge = Know how !! Knowledge Package Ímplementation – Technical, organisational, training new Skills/education flexible as part of Implemtation process Change-management Administration of Security and Implementation of digital signature

29. Organizational changes: administrative re-enginering of local administration/civil servants side by side with citizens and companies ODA - Open Digital Administration –

30. Sunny City The developers in GoPro get feed-back and have easy test-teams for all new developments eCollaboration • All civil servants • can train the roles • as citizens and as • Case-handlers Taskforce re-organise services and routines In the back-office – Work flow • The ambassadors are coaches: • giving methods and technics • motivation • feed back

31. Integrated project – 6th framework programme Iceland Tartu, Estonia Naestved, Denmark Next steps to be taken:

32. Naestved as home for centre of Education and competencies • From regional level and to 7 multi-regional centres • Covering 3 counties – app. 750.000 inhabitants and 75.000 • employees in municipalities and counties • Development of regional learning and training services • Start 1.1.2003 – now a lot of preparations • The centres as drivers of implementation of e-Government • and life-long learning Næstved Municipality • www.naeskom.dk Next steps to be taken:

33. Næstved Municipality • www.naeskom.dk Learning Regions – Dollars: Development Of Life-long Learning Addressing Regional Strategies Blekinge/Skaane, Sweden Gijon, Spain Sandwell/Birmingham, UK Iceland Zealand South, Denmark Piemonte, Italy new Hagen - Budapest

34. Next steps to be taken: