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The value of Voice within JSNA Susie Wright Policy Manager, Health and Well Being December 2008

The value of Voice within JSNA Susie Wright Policy Manager, Health and Well Being December 2008. What do we mean by Voice? Information about: Real views of people in our community What is important to people Experiences of using what we offer Desires, preferences and plans for the future

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The value of Voice within JSNA Susie Wright Policy Manager, Health and Well Being December 2008

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  1. The value of Voice within JSNASusie WrightPolicy Manager, Health and Well BeingDecember 2008

  2. What do we mean by Voice? Information about: • Real views of people in our community • What is important to people • Experiences of using what we offer • Desires, preferences and plans for the future • Ideas about how to make things better • Information used meaningfully by commissioners

  3. Policy Context of Voice • JSNA • World Class Commissioning • Transformation of Social Care • Local Involvement Network (LINk) • Health & Well-Being Partnership

  4. Voice and JSNA JSNA Voice Information • Information on: • Demography • Social & environmental context • Lifestyle & risk factors • Burden of ill health & disability • Services Hard Data • Information on: • Experiences • Current & future needs • Current & future preferences

  5. “The JSNA process will be underpinned by… community engagement: actively engaging with communities, patients, service user, carers, and providers including the third and private sectors to develop a full understanding of needs” Guidance on Joint Strategic Needs Assessment, DH, 2007

  6. . Voice Information from interested stakeholder groups Information from the broader population Information from existing service users and carers Satisfaction with quality of services received Immediate preference for service provision and improvement Long term expectations and demands for services Expressed Need Latent Need

  7. Evidence available for regulators & inspectors Improved quality of services . Improved range of services Increased transparency Users feel valued Increased customer satisfaction Fulfils duty of OHOCOS Improved relationships with stakeholders Positive culture of collecting & using Voice JSNA influenced by Voice • PLAN • Confirm purpose, • Gap analysis, • Joint commissioning, • Strategy setting, • Service design & specification, • SLA Voice Voice • ANALYSE • Set parameters, • Market analysis, • Resource analysis, • Needs analysis, • Risk analysis, • Mapping user needs. • DO • Change management, • Budget monitoring, • Market management, • Tendering & contract management. • REVIEW • Strategy monitoring & review, • Contract monitoring & review. Voice Voice

  8. Existing Good Practice Corporate Register Of Consultation Customer care & complaints Local Involvement Network User & Patient Surveys I.B.s and D.P.s Day to day contact Making Research Count Contract monitoring User-led, community and voluntary orgs User Reps Research Governance Framework PALS Citizens Panel Specific consultation and involvement activity Listening2Stockport website Expert Patient Programme

  9. Voice System Requirements

  10. Where do we go from here? • Programme Board to develop a Voice Strategy • Audit of Voice collection and use • Consolidate existing support and systems • Develop routine approaches to capturing and using Voice • Identify required resources

  11. Activity for your table: How can we innovatively and routinely collect the public’s perceptions?

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