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NETWORK PLANNING TASK FORCE FY’06 Network Strategic Discussions

NETWORK PLANNING TASK FORCE FY’06 Network Strategic Discussions. 11/7/05. Meeting Schedule – FY 2006. Summer Planning Sessions (2) July 18 August 01 Fall Focus Groups (2) September 19 Fall Meetings (6) October 03 – Security Priority Setting October 17 – Network Priority Setting

joseph-watkins
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NETWORK PLANNING TASK FORCE FY’06 Network Strategic Discussions

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  1. NETWORK PLANNING TASK FORCE FY’06Network Strategic Discussions 11/7/05

  2. Meeting Schedule – FY 2006 • Summer Planning Sessions (2) • July 18 • August 01 • Fall Focus Groups (2) • September 19 • Fall Meetings (6) • October 03 – Security Priority Setting • October 17 – Network Priority Setting • October 31 – Strategic Security Discussions • November 07 – Network Strategic Discussions • November 21-Final Strategic Discussions/Summary of needed decisions • December 5 – Consensus/Prioritization/Rate Setting

  3. Agenda • Wireless • VoIP • High speed connectivity to desktops/ servers

  4. Wireless (Current Status) • 400 ISC and School/Center access points. • Approximately 20% of campus has wireless connectivity. • Awaiting final approval for complete College House and Sansom Place wireless installations (500 APs). • Discussions currently underway for Wireless in 21 Greek houses. (42 APs) • Many large-scale installations pending – New McNeil, Life Sciences, Bennett Hall. • Any other big installations pending? • By Fall 2006, Penn could have about 50% wireless connectivity.

  5. Wireless Strategic Discussion • What are we trying to accomplish? • 100% of campus with wireless? • ISC managing all infrastructure centrally? • If all pending installations are approved and completed Penn, will be about 50% wireless. • What other strategies may we employ to get a campus-wide deployment?

  6. Wireless (Supporting Proposals) FY ’07 • ISC to capitalize access point hardware, using a 3-year depreciation schedule. • Deploy next generation of wireless technology. • Costs for hardware depreciation, hardware/software support, staff, etc. will be about $27/month per AP. • It is currently $27/month without hardware depreciation. • How is the subsidy working for public wireless IP addresses? • Should we subsidize all wireless IP addresses?

  7. New Wireless Support Costs (Monthly Fee Per Access Point) • Cost Breakdown • Hardware depreciation $13 • Hardware/software maintenance $ 5 • Staff costs per AP $ 9 • TOTAL $27 • Monthly charges in FY’04 and ’05 were $30 and $27 respectively, without hardware capitalization.

  8. Voice (Current Status) • 25,000 Verizon Centrex users including on-campus students. • Most work is outsourced • MACs slow and costly • Local calls costly • LD service with Paetec. • Over 12,000 voicemail users • Several different, legacy ACDs • Negotiated low-cost phone line and usage contracts. • Developed programs with three cellular phone service providers for members of the University community.

  9. Voice Plans (FY ’06) • Developing flexible, cost-effective services based on VoIP. • Performing R&D into • Unified Messaging to access and manage voice mail through either a telephone or an electronic mail program. • Software-based telephones (Softphones). • Telephone directory services via interactive voice response (IVR) • Telephone set portability, using VoIP handsets that can autoconfigure anywhere on any IP network. • Products that support agent call handling and distribution for call centers (Automatic Call Distribution - ACD).

  10. Voice Plans (FY ‘07) • Explore integration of Instant Messaging and Video Conferencing (Integrated Communications) in user-specified ways (Presence). • Explore dual mode cellular/802.11 devices that work as conventional cell phones as well as on-campus wireless devices. • Perform R&D into location-based services, supporting user location for emergency services as well as customized user services based on a user's specific location.

  11. Voice Communications (Why change?) • Drivers • Penn’s voice infrastructure, especially building-to-building copper cables are 25-100 years old, very costly to maintain and can take a long time to replace, thus making basic phone service not as reliable. • There is very little voice infrastructure redundancy. • Legacy voice mail and ACD systems are costly to operate and lack enhanced functionality. • Verizon MACs are inflexible and costly. • Potentially recover lost revenue from students • $1.5M in last 5 years • Increase operational efficiencies • Need to manage only one infrastructure. • Architecture to enable competition between service providers. • Via IP technology- same connection • LEC and LD services • Position for voice-enabled applications – Pennintouch/SFS.

  12. VoIP (Global Advantages) • Vendor independence. • Operational economies of scale. • Modern communications services lead to a more efficient work environment. • Increase/remain competitive as a modern “Hi-Tech” institution.

  13. Voice Communications (Business Process Changes) • We are considering no new building feeds with copper cables. • We need to replace legacy KSUs (Eagles, Extrom). • We are encouraging voice customers to make only one technology leap forward • Delay upgrades to a legacy voice system • Upgrade to VoIP • We will be replacing our ACD and voice mail systems to IP-based ones.

  14. Challenges / Risks • Infrastructure • Move forward fast enough to avoid costly building-to-building telephone cable upgrades. • Customer communication/training • We will effect all 25,000 voice customers. • Staffing • New positions are a challenge. We are moving towards insourcing and will need more staff. • Financial • While we are reasonably confident that expenses will not increase, it may be a challenge to maintain the $1M voice cross-subsidy to the network. • Technology Leader • First large scale implementation of open-source solution. • Dependency on Verizon • Need their cooperation for the smoothest transition to a modern telephony architecture • Verizon is slow to migrate to new technologies (Recent acquisition of MCI might help.) • We can move forward without Verizon, but may have issues with • Slowness of number portability • Number changes may be necessary • Dialing plans may need to change from 5 vs 10 digits • 911/511 Support • VoIP phones will not work without power.

  15. VoIP Pilot (Current Status) • Campus pilot started with Vet School on 11/3 • Nursing and CETS scheduled for November. • Van Pelt and Med School Computing for December. • Additional schools scheduled for 2006. • Goal - 500 participants for June 2006. • ProDesk support services in place • Customer and LSP programs in place • LSP training • Web site (http://www.upenn.edu/computing/voice/voip/) • Reference materials • Entire campus completed in 5 years or less with good business drivers and most technical issues resolved.

  16. High-speed Connectivity for desktops and servers • School/Center Needs • Increase desktop/server speeds • Lower charges for 100 and 1000Mbps connections. • 100Mbps charges have decreased from $30/month to $16. • ISC concerns • Increase bandwidth to users will increase costs for • Campus backbone (building and router interfaces) • Internet • Should we restrict bandwidth to buildings? • Should we restrict outbound bandwidth on IP addresses? (like we do for residential students)

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