The Language of Leadership

1. The Language of Leadership Jim Clawson The Darden School University of Virginia

2. Some Definitions If names are not correct, language will not be in accordance with the truth of things. Confucius (c. 551-479 B.C.)

3. POWER is the ability to get others to do what you want them to do.

4. LEADERSHIP is 1) the ability and 2) the willingness 3) to influence others to change willingly.

5. It's not the critic who counts. It's not the man who points out where the grown man stumbles, or how the doer of deeds could have done them better. The credit belongs to the man who actually is in the arena, who strives violently, who errs and comes up short again and again, who knows the great enthusiasms, the great devotions, and spends himself in a worthy cause, who if he wins knows the triumph of high achievement, but who if he fails, fails while daring greatly, so his place will never be with those cold and timid souls who know neither victory nor defeat. Theodore Roosevelt, 26th President of the United States

6. LEVELS OF HUMAN ACTIVITY (for Leadership and Change Management) • . BEHAVIOR • . THOUGHTS • . VALUES AND BELIEFS Searching for LEVEL THREE LEADERSHIP

7. In Paris they simply stared when I spoke to them in French; I never did succeed in making those idiots understand their own language! Mark Twain

8. Language is the light of the mind. John Stuart Mill (1806-1873)

9. EFFECTIVE LEVEL THREE LEADERSHIP LANGUAGE • Clear • Respectful • Stimulating • Congruent

10. CLARITY in LEADERSHIP LANGUAGE Men employ speech only to conceal their thoughts. Voltaire (1694-1778)

11. Un-Clear If only everyone talked the way we do in my household. I mean. . . if only everyone . . . like . . talked . . you know. . . the way we do . . . right? It would be so much . . . like . . . easier . . . you know . . . to understand . . . right? Robert Nordell

12. Clear • Picture of where we want to go: vision. • (Not a gift, requires hard work and thinking.) • Hopes and Desires • Plan • Expectations/wants • Invitations

13. Respectful • Recognizes potential value: Ask not what your country can do for you, but what you can do for your country • Caring (What are your outcomes?) • Listening (What’s your view?) • First Person “I” or “we” statements • Descriptive not judgmental • Takes time

14. Stimulating • Engaged, • passionate, focused on Level Three • Challenging • to established routines, beliefs and values • Creative • Memorable • Intent • Related humor and metaphors

15. Congruent • Truth telling: • Welch: Be candid with everyone • Promise Keeping • Consistent • With actions: Walking the Talk • With followers’ goals • No Disguises or Deceptions • No Manipulations

16. SELF DEVELOPMENT QUESTIONS • Clarity: What do I want? What do they want? • Respectful: What can they offer? How does our mission need them? • Stimulating: What will get their attention? How can I demonstrate my commitment? • Congruent: Can I be honest with them and me?

17. It’s just semantics . . . . Yes, and the words we choose and how we deliver them make all the difference.

18. E-prime: • English minus the “is” stative verbs. • What do we really know as “fact?” • How does our self-talk influence our feelings and vice verse? • How can we be more accurate in our statements? • How much is opinion? Can we be honest about that?

19. If thought corrupts language, language can also corrupt thought. George Orwell

20. Some Additional Tips • Replace your “buts” with “ands.” • Don’t disguise statements as questions. • Speak in the first person. • Describe rather than evaluate. • Persuade respectfully, don’t coerce. • Seek first to understand

21. THE LANGUAGE OF LEADERSHIP is • Clear • Respectful • Stimulating • Congruent

22. Languages are the pedigrees of nations. Samuel Johnson The language of leadership is the mark of an educated firm and an effective leader.