April 24 2012

1. Betsy Neidle April 24 2012

2. How did we get here? WIA Legislation Creates the One Stop System Each state becomes their own brand CareerLink

3. What We Do We provide employers and jobseekers with market-driven services and information in an accessible setting that supports making informed hiring decisions or career choices.  Jobseekers can access job listings, job search assistance, skills assessment, career counseling, and a range of education and training programs. Many resources are available via Internet. Employer services include: resource centers, interview rooms, employee recruitment and screening assistance, customized job training, technical assistance, and labor market information.

4. Our Partners PA Dept of Labor & Industry - Bureau of Workforce Development Partnerships Allegheny County Department of Human Services City of Pittsburgh/Pittsburgh Partnership Goodwill Southwestern Pennsylvania Greater Pittsburgh Literacy Council Office of Vocational Rehabilitation

5. Locations Comprehensive Centers PA CareerLink Downtown Pittsburgh 425 Sixth Avenue, Pittsburgh, PA 15219 PA CareerLink Allegheny East in Forest Hills 2040 Ardmore Boulevard, Pittsburgh, PA 15221 PA CareerLink Allegheny West in Robinson Robinson Plaza 2 Route 60 & Park Manor Dr. 4th Floor Pittsburgh, PA 15205 Affiliate Center Goodwill Southwestern Pennsylvania 147 52nd street, Pittsburgh, PA 15201`

6. Our Web Sites www.careerlinkpittsburgh.com More jobs in Pittsburgh. More help finding them. Access our calendar of events, services, guides and more… www.pacareerlink.state.pa.usThe Commonwealth Workforce Development System. Post your resume, find resources and search through thousands of local jobs.

7. PA CareerLink Services 3 Service Levels Core Intensive Training

8. Core Services PA CareerLink Web Site Job Search Assistance Job Referrals Resumes Cover Letters Core Assessment Program Referrals

9. Intensive Services Skills assessments Individual employment plans Counseling, career planning and case management Literacy activities Internships and work experience

10. Training Services Occupational/Vocational skills training On the Job training (OJT) Skills upgrade Entrepreneurial training Adult education and literacy College degree programs

11. www.pacareerlink.state.pa.us

12. CWDS Web Site Individual Services Create CWDS Profile: Complete our short registration form and create your own account: Build Resume Search for job openings Update account Browse Jobs: Search and view current job openings. *We average 1000 open job orders within Allegheny County at any given time. View Pennsylvania CareerLinked Employers: *Find employers by company logo. View business profiles, Web sites and job openings.

13. CWDS Web Site Individual Services (continued) Programs and Services Information about various agency services, including contact information for convenient services locations throughout Pennsylvania. These resources can help you find and apply for all the services you may be eligible to receive. View and Sign up for Events View the events sponsored through this site. Many are for the general public and do not require registration.

14. CWDS Web Site Individual Services (continued) Certified TAA/WIA Training Programs /ProvidersBrowse the listings of occupational training providers that have been approved through the federal Workforce Investment Act. You will be able to view detailed information about each training provider as well as the occupational training courses they offer. View Web Resources View workforce or career-related Web sites. No registration is required.

15. CWDS Web Site Individual Services(continued) COMPASS Commonwealth of PA Access to Social Services. Learn more about, screen for, apply for, and renew various Social Services offered by the Commonwealth. View Labor Market Information Visit the PA Work Stats Web site to access labor market information on wage data by industry and occupation, current and future employment trends, school-to-work transitioning information, and more. Self-Employment Assistance (SEA) n/a Learn about the Self-Employment Assistance Program. If you are currently collecting Unemployment Compensation, you may be eligible to participate in this program.

16. www.careerlinkpittsburgh.com

17. www.careerlinkpittsburgh.com Companion site to CWDS for PA CareerLink Services in Allegheny County PA CareerLink Events Calendar: Job Fairs, On Site Recruitments, Workshops, Computer Classes, etc. Job Search Guidance: resumes, cover letters, Applications, Interviews and more… Provides a direct link to the CWDS site.

18. PA CareerLink Services On-site recruitments / Job Fairs Workshops Computer Classes Assessments Career Counseling & Resource Materials Support Services Counseling & Community Resource Materials

19. Our Staff CareerLink Specialists & Employment Interviewers Career Counselors Business Services Representatives Employment Services Coordinators Support Services Counselors Veteran’s Representatives Vocational & Intensive Services Counselors Literacy and Computer Center Coordinator

20. PA CareerLink Centers Career Resources Centers: Internet Access Job Search Guides Labor Market Information Training Information Workshops Fax Machine, copier, printer, telephones UC phones, UC computer link, file UC appeal

21. Our Customers • Employers • Job Seekers • Workforce Development Agencies • Economic Development Agencies • Community Based Organizations • Faith Based Organizations • Targeted Population Programs

22. Customers Served 2011 Total Through the Door 61,809 Pittsburgh 34,743 East 17,810 West 6,962 Goodwill 2,294

23. Customers Served 2011 New Customers 6,895 Pittsburgh 3,449 East 2,203 West 999 Goodwill 244

24. Customers Served 2011 Age Range 36 – 55 42% 22 – 35 28% Over 55 18% Under 21 8%

25. Customers Served 2011 Education Level Incomplete HS 5% Some Post Secondary 6% Completed HS/GED 35% Completed College 48%

26. Customers Served 2011 Employment Status Employed 9% Full-time 5% Part-time 4% Unemployed 89% Due to lay-off 68%

27. Customers Served 2011 Characteristics Single Parent 11% Offender 5% Veteran 7% Disabled 2%

28. Customers Served 2011 Employers CWDS Enrollments Allegheny County 2009 312 2010 631 2011 748

29. Customers Served 2011 4th Quarter Employer Enrollments COUNTY Allegheny 164 Armstrong 6 Beaver 25 Butler 44 Fayette 22 Greene 8 Indiana 17 Washington 38 Westmoreland 49 *Average of the top 10 counties with highest number of employers enrolled 80

30. Customers Served 2011 CWDS Job Orders Allegheny County 2009 7,517 2010 9,823 2011 12,595

31. Customers Served 2011

32. Dynamic Response to Workforce and Economy • 100% CWDS Enrollment • Work Search • Imagine career Week • Outreach Efforts • Rapid Response • National Emergency Grant • High Priority Occupations, (ITAs)

33. Workshops Getting Started Services Job Search Smart Start:Create a Plan Transferable Skills: Helpful in describing job duties or skills, great for limited work history or long term workers who may not see how their skills can be useful in other jobs. Careers for You - Career Exploration: Helpful for those individuals who struggle with “I don’t know what I want to do.”

34. Workshops Job Search Toolkit Series Intro to Resumes / Cover Letters: What is a resume? Resume 2 – by appointment: For individuals who have a resume completed and need someone to review and proof, not for starting from scratch Resumes / Cover Letters for the Professionals: Targeted for job seekers with some variation of work experience and education that puts them into the ‘professional’ category.

35. Workshops Job Search Toolkit Series Interviewing with Confidence: For anyone who has any qualms or concerns about how they should do what or say what in an interview. Cover Letters: Get It Read, Get an Interview: Additional focus on cover letters and the importance of business writing. Get Out from Behind Your Computer, Networking: Basics of networking in job search for anyone.

36. Workshops Computer Based Workshops Computer Skills Quick Start: For the job seeker with terminal fear or who points the mouse at the monitor. Show Me the Jobs: They’ve registered and they’re scratching their head on what to do next with CWDS and/or other Internet Job Search sites. E-Applications: Job seekers must have a completed resume and enrollment in CWDS. For anyone needing direction in how to handle other online application processes.

37. Workshops Computer Based Workshops Getting Linked In: Social Media 101 - For job seekers looking to establish a network for job search. Using Social Media in Your Job Search: A more in-depth approach to using social media (LinkedIn, Facebook, Twitter) to make connections. E-Applications: Job seekers must have a completed resume and enrollment in CWDS. For anyone needing direction in how to handle other online application processes.

38. Workshops Special Topic Workshops Finding Community Resources: Helpful for those job seekers facing barriers, challenges or obstacles. How to Discuss a Criminal Record: For ex-offenders, advice for ways to discuss past difficulties honestly but positively. Expunging a Criminal Record: Learn about the expungement process for non-convictions that are appearing on your criminal record.

39. Workshops Special Topic Workshops Legal Rights in the Workplace: Not just for ex-offenders but for anyone wanting to know what is legal in the world of work. Job Search for the Experienced Worker: For the older, mature worker generally over 55. . How to Apply for Civil Service Jobs: For job seekers interested in civil service positions, an introduction to multiple web site resources, (basic Internet navigation skills needed to fully participate)

40. Thank you! Betsy NeidlePa CareerLink West 412-809-3511

41. More jobs. More help finding them.