Presentation Transcript

1. HMP Beratungs GmbHcompany presentation

   Name MA Ort, Datum TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
2. HMP Beratungs GmbH Who weare Foundation: 1993 Ownership:managed by partners CEO: Ing. Martin Bayer, Mag. Thomas Schmutzer Employees total: 15 Locations: Vienna, Micheldorfand Bratislava – strong European ParnerNetwork TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
3. Internal Communication Processes External Communication Processes Customer Experience Design, Implementation & Management Increased efficiency due to optimized information and processes Optimal Integration of existing and new ways of interaction Support of processes by IT- & TK- solutions Consulting experts for the technological & organisational optimisation of processes Target-oriented use ofdevices & services from the view of employees and the organisation Provision of current andconsistent information at all contact points Communication Costs & Business Procedures Optimisation of ongoing external costs (OPEX) Optimization of operating & support processes TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
4. Our ReferencesClients and sectors The holistically and individually aligned consulting- & project- support from the first idea until the measurable success of the implementation, is our secret of success. Our clients can confirm this… TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
5. HMP 5 goodreasons Weoffertechnology & organisationconsultingunderoneroofandintegrate „bestofboth“ Welisten & understandtheneedsofyoursectorandthechallengesyourorganisationisfacing Wetakeresponsibility– ourexperiencedconsultantsworksidebysidewithdecisionmakersandknowledgeholdersofyourorganisation Weguideyoufromtheideauntilthesuccessfulimplementationandhenceguarantee a verifiableandmeasurablesuccess Weenhanceyourorganisationandhelpyoureducecosts TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
6. HMP areas of activity: External Communication Processes, Internal Communication Processes and Communication Costs & Business Procedures Portfolio Details TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
7. External Communication Processes Internal Communication Processes The consultingexperts Communication Costs& Business Procedures Increased Efficiency due to Optimized Information and Processes Support of Processes by IT- & TC-Solutions Precise Use of Devices & Services from the perspective of Employees & Organisation Process Optimisation Improvement and design of processes and workflows ITC-Strategy Creation of an ITC strategy according to organisational needs and consideration of existing infrastructure & investments New World of Work Development of a “New World of Work“-Vision and creation of a specific Transformation-Map Provision of Information Optimisation of provision of information alongside processes and work flows Infrastructure- & Transmission Technologies Design of infrastructure- & transmission-technology based on current & future needs Mobility Processes-Enhancement through use of suitable devices & applications for different usergroups Workflow- & Knowledge Management Modelling and specification of workflows and tasks Support through Technology Optimisation of processes & workflows through use of new technologies Workspace Models Cost / benefit optimisation of workplace models & equipment in order to fulfil the needs of employees & organisation TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
8. Internal Communication Processes External Communication Processes The consultingexperts Communication Costs& Business Procedures Customer Experience Design, Implementation & Management Provision of Current & Consistent Information at all Contact Points Optimal Integration of Existing and New Ways of Interaction Understand Customer Expectations Support employees to take up the customers position and hence improve services Touchpoints Identification, analysis and active design of customer-interaction touchpoints Customer Interaction Center Design, planning & setup of customer service- and contact centers Process Design Design & Alignement of Communication- and Organisation-processes towards the customers needs & expectations Data Management Conceptual design of consistent data- & information-provision at all contact- & touchpoints Multi Channel Management Conceptual design of consistent customer communication via multiple channels- and touchpoints ITC & Organisational Implementation Definition of requirements of the ITC-systems as well as of the organisation based on target processes SLA / OLA Management Development of Service Level Agreements between service providers and their partners Automatisation Optimisation of customer care queries based on urgency, priority & costs TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
9. External Communication Processes Internal Communication Processes The consultingexperts Communication Costs& Business Procedures Optimization of Ongoing External Costs (OPEX) Optimisation of Operating Models and Support Processes Contract Optimisation Decrease of ITC costs by optimising provider contracts (data, mobile, landline network, licenses, alarm systems, etc.) Operational Optimisation Optimisation of the internal & external support processes through proven methods and standards Cost / Performance Management Reduction of internal efforts in the ITC operation through professional controlling Operating Models Analysis and assessment of different operation models and support for the implementation Optimisation of Dimensioning Reduction of ITC costs through demand-actuated dimensioning of services Operation Risk Management Identification, analysis & assessment of risks as well as development of mitigation means TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
10. Detailed project description and statements of testimonials for each of HMPs activity areas OverviewTestimonials TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
11. SomeofOurTestimonialsDesign ofinternalcommunicationprocesses More Testimonials: TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
12. SomeofOurTestimonialsDesign ofexternalcommunicationprocesses More Testimonials: TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF
13. Some of Our TestimonialsCost optimisation of communication & organisational processes More Testimonials: TECHNOLOGY & ORGANISATION CONSULTING UNDER ONE ROOF