Working meeting on ICT for Development in Liberia Georgia Institute of Technology

1. Working meeting on ICT for Development in LiberiaGeorgia Institute of Technology The role of the World Bank By Boutheina Guermazi GICT

2. A snapshot of the sector • 2004: Key characteristics of a post conflict Environment • Demolished fixed network and distressed incumbent • Vibrant mobile sector: • High return in high risk environment • Low entry fees: license fees negotiated down • Huge unmet demand • Lack of policy, legal and regulatory framework →Ad hoc liberalization process →Duplicative/conflicting spectrum assignment

3. Access Indicators

4. World Bank involvement in a nutshell: • Objective: Promoting an enabling environment for the sector • through TA and policy dialogue • No investment involved • Approach: holistic and phased • policy, legal, regulatory, institutional, market structure, market players • Immediate, medium and long terms plans • Methodology • Reflects best practice: post conflict, ECOWAS guidelines, WTO • responds to the unique needs of Liberia • participatory to ensure buy-in and local ownership

5. World Bank Involvement 2 • Spectrum Management - GSM Assignments Rationalization -2004 • Telecommunications Policy and Strategy Project – June 2005 • Draft Policy & Strategy Report • Validation Workshop/ Public consultation • Finalize Policy and Strategy June 30 • Authorizing Instruments – June 2005 • Bill 18 • Model Mobile License • Draft Telecommunications Act • Spectrum Revenues – Methodology and Recommendations – August 2005 • Telecom Network Infrastructure Study and Recommendations – August 2005 • Fixed Network Rehabilitation Tender – 2006 • Technical Assistance to the LTA – Ongoing 2006 • Ongoing Policy Dialogue

6. Policy reform: Guiding Principles • Promote development of the Liberian telecommunications sector markets, investment and infrastructure; • Through market liberalization, private sector expansion, and fair and effective competition throughout the telecommunications sector; • Embracing technological neutrality to promote Access • By creating and establishing an independent Regulatory Agency responsible for telecommunications and spectrum regulation; • Adopting universal access strategies for telecommunications services throughout Liberia. • Affordable prices, high quality services & responsive customer service;

7. Legal Reform • Builds on policy and strategy work • Adopts a two-phased approach to sector reform: • “Authorizing Instrument” creating interim regulatory framework: • Developed and approved by the NTGL • Needed for immediate certainty for the sector without long term implications for the new Government • “Transitional License” for mobile operators • Need to bring license terms and conditions in line with international best practice • Draft Law establishes regulatory framework in longer term

8. Objectives of Legal reform • Reform telecoms regulatory framework to: • Provide better guidance for regulatory authority and operators alike • Improve quality, transparency and predictability of regulation • Implement best international practices • Further encourage operator investment and development of services

9. Institutional Framework • An independent regulator as a referee between market players • Regulator separate from Government, particularly because Government owns a telecoms operator • Characteristics of independence include separate exercise of authority, appointment, budget and other operating independence • But given importance of telecoms to broader economic & social interests, Government has legitimate role in sector policy and development

10. Licensing • Licenses to be issued and enforced by Regulator • License is a grant of permission, not a contract (standard international practice) • Regulator to set license conditions • License conditions not to discriminate among operators • Initial licenses to include detailed conditions • In longer term, include conditions in regulations of general application (i.e. not individual licenses)

11. Spectrum Management • Radio spectrum shall be recognized as a strategic national public resource. • LTA is responsible for Spectrum Planning, Frequency Allocation, and Spectrum Assignments and Authorizations and will establish rules and guidelines to ensure effective management of the radio spectrum resource • Spectrum pricing: • Ensure efficient use of the radio frequency spectrum • Maximize the economic benefit derived from spectrum use • Cover the costs of spectrum management activities

12. Competition Policy • Duties of Regulator • Designate Dominant Service Providers (DSPs) • Control abuse of dominance • Examples include refusing to supply essential facilities, predatory pricing and misuse of competitor information • Powers granted to regulator to control abuse • Prevent other anti-competitive agreements and practices • Examples include price fixing, bid rigging, market sharing • Merger and ownership review powers (again, DSP emphasis)

13. Interconnection • Regulator to: • Facilitate interconnection • Supervise interconnection and enforce rules • All SPs have a duty to negotiate interconnection agreements • DSPs have additional duties • Cost based interconnection charges; other costing rules as defined by Regulator • May not discriminate between SPs or between an affiliate and an independent SP • Must prepare a Reference Interconnection Offer • Must publish interconnection agreements

14. Consumer Protection • Quality of Service • Create Technical standards • Develop penalties and recourse regulations • Fraud Prevention • Protect consumers from unfair and deceptive practices and services • Create a Formal Complaint Process • Public Participation & Access to Information

15. Challenges of Reform • Difficult policy dialogue in a challenging governance environment • Managing transition between Governments • Winning over concerns of market players and pressing needs for predictability, transparency and consultation • Finding the right balance between government needs and sector needs

16. Unique Opportunities • Government with a clear vision for sector reform and commitment to use ICT for economic and social reconstruction of post war Liberia • Telecom reform in the 150 day plan • Possibilities for technological leapfrogging: • Legacy networks Vs. new technologies • Possibilities of regulatory leapfrogging: • Implementing converged regulations • Including competition policy and consumer regulation

17. Moving Forward • How to revitalize the fixed network? • Dealing with the incumbent • Approaches for building a backbone infrastructure • Connecting Government Ministries • Bringing the benefits of connectivity to Liberian citizens: need for universal access policy and implementation strategy • Promoting ICT applications in education, health Government services

18. From Telecom Reform to an e-agenda The building blocs for an e-agenda for Liberia • Access Layer: responding to the access deficit • Infrastructure: fixed, mobile and broadband • Innovative approaches to access (community based vs. individual) • other access tools ( hardware and software) • Application layer: E-government, health and education • Trust and confidence: e-security, e-transactions, IPRS..

19. Education Less isolation in poor and rural areas Health Financial Sector ICT Public Services social cohesion Business Services Conclusion:ICT enabler for economic and social development

20. Environment Rural Financial MDG 1 Agriculture Education MDG 8 MDG 1Eradicate extreme poverty and hunger MDG 5Improve maternal health MDG 2 Trade Health MDG 7 MDG 2Achieve universal primary education MDG 6Combat HIV/AIDS, malaria and other diseases Private Sector Social MDG 3 Governance Energy MDG 6 MDG 3Promote gender equality and empower women MDG 7Ensure environmental sustainability Poverty Urban MDG 4 MDG 5 Gender Water Transport MDG 4Reduce child mortality MDG 8Build a global partnership for development Conclusion 2Linking ICT to the MDG’s ICT

21. Thank you Boutheina Guermazi Global Information and Communication  Technologies Department (GICT) Policy Division (CITPO)The World Bank GroupTel: + 1 (202) 473 9729fax: +1 (202) 522 3001e-mail: bguermazi@worldbank.org