1 / 8

Cross cultural communication issues from the control room

Cross cultural communication issues from the control room. ICAEA, Paris April 2013. Activity. Listen to a short pilot/ATCO exchange Group discussion: Identify causes of misunderstanding linguistic and cultural Consider could have been done better. Audio. . TWG103. . OMA885.

kendall-sutton
Download Presentation

Cross cultural communication issues from the control room

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Cross cultural communication issues from the control room ICAEA, Paris April 2013

  2. Activity • Listen to a short pilot/ATCO exchange • Group discussion: • Identify causes of misunderstanding linguistic and cultural • Consider could have been done better

  3. Audio  TWG103  OMA885

  4. Group discussion • Discuss the following: • What happened? • What was the cause of the incident? • How did the pilot/ATCO language interface affect the communication? • How did linguistic competence affect the communication? • How did culture affect the communication interface? • Is there anything either party could have done to improve the effectiveness of the communication?

  5. Cultural and communication

  6. Audio  TWG103  OMA885

  7. ATC TGW103 confirm ready for departure. • Pilot Affirm TGW103. • ATC TGW103 roger: hold short of runway via Echo 21. • Pilot Line up Echo 21, TGW103. • ATC • ATC TGW103 hold short of Runway 01 Left due to landing traffic and sequence from 01 Right. • Pilot one…left TGW103. Not heard • Pilot TGW103 just be advised that we are past the hold short line. • ATC TGW103 confirm hold short of runway now? • Pilot We are holding short (that) we are on the hold short line just a few metres past. • ATC TGW103 confirm you not beyond the holding line. • Pilot Affirm that’s what I’m telling you we are a few metres past the hold short line. • ATC TGW103 roger hold short of Runway 01 Left due to landing traffic. • Pilot Hold short 01 Left and just to say one more time we are on the runway side over the yellow line. • ATC Silence • Pilot2 Suvarnabhumi OMA885, good morning. Established localizer 01 Left. • ATC OMA885 Tower, good morning. Continue approach Runway 01 Left. • Pilot2 Continuing 01 Left, OMA885. • ATC TGW103 confirm not beyond the yellow line holding point Runway 01 Left. • Pilot Yes mam we are beyond to the yellow line we are on the runway side of the yellow line. • ATC TGW103 ( ) TGW103 Runway 01 left cleared for take-off TGW103: pausing hesitation repetition • Pilot Ah TGW103 holding position we have traffic on short final insight. • ATC TGW103 roger hold short of runway sir. • Pilot Wilco TGW103. • ATC OMA885 wind 060 degrees 10 knots Runway 01 left cleared to land. • Pilot2 Cleared to land 01 left OMA885.

More Related