Ten Commandments for Your Network Setup October 17, 2006

1. Ten Commandments for Your Network Setup October 17, 2006

2. Been with Wake Tech and the ITS team for nearly 11 years Previously in the Private Sector as an Engineer Reliability/Failure Analysis Engineer Test Design Engineer Nearly 23 years of Experience in the Computer Industry I Love the Pittsburgh Steelers My Background

3. The mission of Information Technology Services at Wake Technical Community College is to support Student Learning, Faculty Teaching and College Operations through the use of Information Technology Information Technology Services Mission

4. The most important relationship on campus is that between the Student and the Instructor. Everything else on campus is in support of that relationship. Information Technology Services Philosophy

5. I. You shall have no other Gods before Me. II. You shall not make for yourself a carved image. III. You shall not take the name of the Lord your God in vain. IV. Remember the Sabbath Day and keep it holy. V. Honor your Father and Mother. VI. You shall not murder. VII. You shall not commit adultery. VIII. You shall not steal. IX. You shall not bear false witness against your neighbor. X. You shall not covet your neighbor’s house or wife. Not These Ten Commandments

6. Adopt a Network Operating System Provide Personal Storage Space for Faculty & Staff Provide Department Storage Space Allow Secure, Remote Access to this Storage Secure the Network Identify Manual Processes and Automate Them Create Computer Lab Standards Design Reliable, Network Based Print Services Document Your Network Implement a Help Desk These Ten Commandments

7. Novell or Microsoft What drives the decision? Knowledge & Experience? Ease of Use? Hardware/Software Budget? The History & Entrenchment? Adopt A Network Operating System

8. Provide Minimum Space for Users Create Policy to Increase User’s Space IF requested Allow Access to Data using Any Secured Computer Within the College Domain Perform Nightly Backup Personal Storage Space for Faculty & Staff

9. Empower Department Users to Maintain Folder Structure and Access Structure Folders, Access Rights for Department IF Requested Allow Access to Data Using Any Secured Computer Within the College Domain Perform Nightly Backup Department Storage Space for Faculty & Staff

10. Determine the Hardware Platform; our College Chose the Cisco ASA 5540 Pilot test the VPN Client Application Create Policy VPN Access Make VPN Software & Instructions available for Faculty and Staff Create or Use Accounts that are Unique for Audit Trail Logs For Data Access, use Microsoft’s WebDAV Provide Secure Remote Access for Faculty & Staff

11. Identify a Public IP Address Segment for Use as Your Gateway for Your Domain Identify private IP Address Segments for Internal Use Determine VLAN Based on Data Type, Security, and Broadcast Domain Control Associate VLANs with Private Segments or Groups of Segments and Deploy the Pair. Some Data Type Examples: Management, Faculty & Staff, Computer Labs, Video Conferencing, and VoIP Secure the Network

12. Use DHCP & Provide Long Lease Times Create Various DHCP Scopes Based on VLAN/Private IP Address Scheme Use Remote Management Software to Support Faculty & Staff Computers Teach Users to Install College Authorized Software Automate Data Backup Identify Manual Processes and Automate Them

13. Determine a Hardware Standard for Your Computers Purchase Software/Agreements That are Flexible & Encompassing Collaborate with Instructors for Lab Images Design Deployment Methods for Hardware/Software Installation The GOAL: Zero Touch Solution Computer Lab Standards

14. Determine a Hardware Standard for Print Services Consolidate Output Services – Printing, Scanning, Copying, Fax with MFM/MFD Create a Self-Service Process for Users to Install Printers Automate Print Services Management – 50 to 60% of Service Calls are Print Related Design Reliable Network Based Print Services

15. Self Document Your Network by the Nomenclature Used Identify a Central, Secure Repository to Store Mission Critical Information Keep a Hard Copy of this Information for Business Continuity Ensure Several People KNOW How Their Responsible Portion of the Network Works Document Your Network

16. It’s a Business Decision, not a Technical Decision Primary Support is Faculty & Staff How Will You Staff It? Create a Communication Policy for Password Information If Done Right, Your Ratings & Image Will Improve Implement a Help Desk

17. It is the Game Plan It Breaks the Network Down to Manageable Parts It Provides Better Understanding to All Members of ITS It Makes Communication Easier to Senior Management Why have the Ten Commandments?

18. Wake Tech’s ITS Crew Dr. Darryl McGraw – Chief Information Officer Leigh Anne Dupree – Director, IT & Help Desk Support Chris Keefer – Director, Systems Chris Wheeler – Director, Network Services Tim Nicholson – Manager, Administrative Computing Dale Weaver – Manager, Web Services Fred Zahn – Manager, Network Services Carlos McCormick – Manager, Instructional Technologies Alec Woodruff – IT Systems Engineer Buddy Gilmore – IT Voice Engineer Jason Pickard – Senior Systems Analyst Thomas Guettler – Senior IT Analyst Ernest Youngblood – Help Desk Analyst Cary Osborne – IT Analyst Frank Spikes – IT Analyst Dave Goldstein – IT Technician Jeremy Blalock – IT Technician Liz Winfrey – Web Designer Specialist Susan Fenn – Programmer/Analyst Amy Murray – Application Support Technician Crystal Eatman – Administrative Assistant Kyle Fescoe – Help Desk Assistant

19. Visit Wake Tech:www.waketech.edu Visit our ITS: its.waketech.edu My Email: cpwheeler@waketech.edu Question PeriodAnswers are OptionalOpinions are always Given