Administrative Fellowship Overview 2012 – 2013 Lowell Tyler Amy Schultz Chris Baranek Fe

1. Henry Ford Health System (HFHS) Administrative Fellowship Overview 2012 – 2013 Lowell Tyler Amy Schultz Chris Baranek Feras Gharfeh Liz McClure Garth Koyle

2. Agenda • About HFHS • HFHS History • HFHS Today • HFHS Administrative Fellowship • Experience and Opportunity • Application Process

3. About HFHS

4. HFHS History and Background • Founded in 1915 by auto pioneer Henry Ford “I am looking for a lot of [individuals] who have an infinite capacity to not know what can’t be done” – Henry Ford • HFHS has a strong tradition of innovation and excellence in patient care, research, and education

5. HFHS Today • A nationally recognized, award-winning, integrated health system committed to improving the health and well-being of a diverse community • HFHS is strong and growing. As of 2010: • More than 23,000 employees • 3.2 million outpatient visits • 104,000 patients admitted to HFHS hospitals • $ 4 billion in revenue • $ 61 million in net income • $ 177 million in uncompensated care

6. Health System Overview Hospitals 6 Academic, Community, and Specialty hospitals Specialty Centers of Excellence in Urology, Cancer, Neurology, Bariatrics, Heart & Vascular, Orthopaedic Surgery, & Organ Transplantation Henry Ford Medical Group >3,000 affiliated physicians through Henry Ford Physician Network, 1,400 employed through Henry Ford Medical Group 29 Ambulatory Medical Centers Community Care Services Division Long Term Care Home Health Care Regional Reference Laboratory Pharmacy Optimeyes Rehab Medicine Health Alliance Plan Commercial, Medicare, and Medicaid plans #1 ranked health plan in Michigan #1 ranked health plan in the nation Nearly 600,000 members

7. Award winning service & work environment • AHA-McKesson Quest for Quality Prize (2010) • Top 10 health systems in the U.S. by Thomson Reuters in the 100 Top Hospitals study (2009 & 2010) • Top 50 hospitals in the U.S. by the Leapfrog Group (2007 & 2008) • Michigan Quality Leadership Award (2007) • Continually ranked by U.S. News and World Report for excellence in Urology, Neurology & Neurosurgery, Ear, Nose & Throat, & Nephrology

8. Quality & Safety Research & Education Finance People Growth Community Service The Henry Ford Experience System Values Mission:To improve people’s lives through excellence in the science and art of health care and healing. Vision:“Transforming lives and communities through health and wellness, one person at a time.” Each Patient First Respect for people High performance Learning & Continuous improvement Social Conscience Core Competencies Collaboration Care Coordination Innovation & Learning Organizational Framework Leadership Strategic Planning Patient/Customer Focus Performance & Knowledge Management Staff Focus Safe & Reliable Process Focus Accountability For Results 8

9. HFHS Fellowship

10. The HFHS Fellowship Experience “Our fellowship program exposes individuals to a Health System rich in culture, history, innovation, clinical expertise and outstanding insurance and support systems. An organization dedicated to precedent setting solutions within a complex environment. The perfect learning laboratory”. Bob Riney President and Chief Operating Officer, Henry Ford Health System • HFHS offers: • A strong culture of innovation • A genuine commitment to patients • A great reputation, both nationally and internationally • An outstanding leadership team committed to the growth and development of fellows • A well-established fellowship program (27 years and counting)

11. Fellowship Structure • Henry Ford offers 3 separate year long system-wide fellowships. • Each fellow specializes in a particular area: • Henry Ford Medical Group (HFMG) • Henry Ford Hospital (HFH) • Henry Ford Community Hospitals • A committed senior leader from each area serves as a preceptor to their fellow • Additional support is available through the Fellowship Program Coordinator and Fellowship Director • Fellows are strongly encouraged to explore other areas of the health system through project work, informal mentoring, retreats, meetings, etc.

12. Fellowship Structure • Orientation (1st 3 weeks) • Meet with senior leaders from all parts of the health system • Establish relationships with senior leaders and identify projects of interest in your area and across the system • Begin to learn about the interrelationships between the diverse elements of the system • Fellowship (Entire year) • Fellows are quickly invited to participate in numerous meaningful and challenging projects which facilitate personal learning and development • Continuously engage in both structured and unstructured learning opportunities • Fellowship Completion • HFHS seeks to train future leaders through its fellowship program • Although post-fellowship employment is not guaranteed, many former fellows have stayed at HFHS and several of these have assumed significant leadership positions within the system

13. Project-Based Opportunities Past fellow projects include: • Geographic Market Expansion Plan for HAP Networks • Development of Urgent Care Strategy • West Bloomfield Hospital Diagnostic Center & MOB Planning • LEAN OR Efficiency Project • Strategic Planning for Pediatrics and Women’s Health Services • Clinical Portfolio Review for Henry Ford Medical Group • Creation of Financial Dashboards • HFHS Contact Center Redesign • Operational Transition of Acquired Facilities • Physician Compensation and Incentive Design • Patient Case Management Optimization • Interim Administrator Role

14. Additional Learning Opportunities • One-on-one sessions with preceptors and other senior leaders including: • HFHS CEO, Nancy Schlichting • HFHS President & COO, Bob Riney • HFHS President Emeritus, Gail Warden • HFHS CHRO, Kathy Oswald • Leadership Retreats • Community & Philanthropic events • Journal Club • Quarterly issue-based discussions hosted by fellows • HFMG CEO, Dr. Mark Kelley, HFMG COO, Tom Nantais, and others attend • Professional conferences • ACHE, AMGA, etc. • HFHS Leadership Academy & Right Management Talent Assessment • HFHS University Classes

15. Graduates Ryan Christensen, MHA (2010) Practice Manager, Pediatrics, Henry Ford Medical Group Madelyn Verlin, MHSA (2010) Practice Administrator, Practice Redesign and Standardization, Henry Ford Medical Group Miles Schermerhorn, MHSA (2010) Manager, Health Services Innovation Center, Henry Ford West Bloomfield Hospital Jake Budd, MHA (2009) Director, Medical Practices, Henry Ford Wyandotte Hospital Amy Kaufman Edy, MHA (2009) Practice Administrator, Henry Ford Wyandotte Hospital Amy Rouech, MHA (2008) Practice Administrator, Center for Athletic Medicine Brian Watha, MHA (2008) Organizational Performance Associate, HAP

16. Graduates Sharifa Alcendor, MHA (2008) Administration, Henry Ford Corporate Office Meghan Stewart, MHA (2007) Project Manager, Henry Ford Hospital Operations Sandhya Henry, MHA (2006) Revenue Team Manager, Henry Ford Hospital Lowell Tyler, MHA (2002) Practice Administrator, Plastic Surgery & Colon/Rectal Surgery, Henry Ford Medical Group Jonathan Schwartz, M.D. & MBA (2002) Director, Managed Care, Henry Ford Medical Group Kevin Yee, MHA (1990) Practice Administrator, Cardiology, Henry Ford Medical Group

17. Selection Timeline Application deadline: October 3, 2011, 11:59 EST • Phone interviews conducted mid-October • Finalists will be invited for on-site interviews on November 2 and 3 • Selections finalized November 7 Go tohttp://www.henryford.com/adminfellow

18. Application Requirements Two Parts to the Online Application: • Applicant Information and Resume • Attach Additional Documents • Statement of fellowship and career objectives (500 words maximum) • Three letters of recommendation (at least one from a faculty member if currently enrolled in a graduate program) • Graduate school transcript (official or unofficial copies accepted)

19. Contact Us • Current Fellows • Chris Baranek, HFMH 586-569-9415 cbarane1@hfhs.org • Feras Gharfeh, HFWBH 248-325-0251 fgharfe1@hfhs.org • Garth Koyle, HFH 313-876-8310 gkoyle1@hfhs.org • Liz McClure, HFMG 313-874-3768 emcclur1@hfhs.org • Fellowship Program Director • Amy Schultz 313-874-6027 aschult1@hfhs.org • Fellowship Program Coordinator • Lowell Tyler 313-916-3897 ltyler1@hfhs.org