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BRAND OF QUALITY

Detailed criteria for quality assessment including accommodation, boarding, culture, partnership, and care with evaluation areas. Checkpoints cover user satisfaction, staff discussions, and management visits.

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BRAND OF QUALITY

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  1. BRAND OF QUALITY 1

  2. Association of Providers of Social Services in the Czech RepublicHartmann RICO 2

  3. BRAND OF QUALITYDAY CARE CENTRES • External quality audit - experience from abroad • Qualitätssiegel- Austria • MDF - Germany • Level of excellence (Great Britain) • Iceland 3

  4. BRAND OF QUALITYDAY CARE CENTRES • BrandofQuality in Social Services • Principles • Qualityfrom user´s perspective • Voluntarity • Transparency • Possibleimpacts: • Motivation to qualityimprovement • More intense focus on users • Adaptationofreimbursement 4

  5. BRAND OF QUALITYDAY CARE CENTRES • 5 KEY AREAS, 266 CRITERIA, 1000 POINTS • ACCOMODATION • BOARDING • FREE TIME, CULTURE • PARTNERSHIP • CARE 5

  6. BRAND OF QUALITYDAY CARE CENTRES • BrandofQuality in theCzechRepublic • June, 21, 2011 – PressConferencewiththeMinisterofLabourandSocialAffairs • Certificationstarted as ofJuly, 1, 2011 • Media presentationoftheproject • Qualityofaccomodation services 6

  7. BRAND OF QUALITYDAY CARE CENTRES • Pilot verificationofBrand Q • Altogether 12 oldpeople´s homes • Individualcapacityof 10 – 400 beds • Regional, municipal, churchfacilities • RESULT • 2 - 4(5) STARS 7

  8. Criteria for entry into the auudit • User´s option to lock own room. • Users free to move around the facility. • Three- and multiple bed rooms account for less than 30% of the capacity • Barrier-free entry into the building and onto the floors. • The facility has no walk-thourgh rooms.

  9. COURSE A) PRIOR EVALUATION BY THE CERTIFICATOR: • Questionnaires of users´ satisfaction • Questionnaire for providers • Questionnaire for family members • Sending ancillary documents – food schedules, lists of activities, …… DURING THE CERTIFICATOR´S VISIT: 1. Discussion with users: new, immobile and oriented 2. Discussion with staff: nurses, ancillary care givers 3. Discussion with management 4. Inspection of facility

  10. 1. Accommodation We evaluate especially : environment, conditions and level of accomodation. Pleasant and functional equipment in rooms and social spaces. • Room (size, entry, toilette, bathroom, signalling devices, fridge, own furniture, shading, pet) • Social space • (common rooms, barrier-free, equipment of elevator, space for creative activities, bathroom) • Building(orientation system, chapel, cleanness, pleasant environment) • Surroundings(within 200 m from day care centre, garden, parking, transport) • Services (café, hairdresser, room cleaning, bank account management)

  11. 2. Food and Boarding We evaluate especially: Quality and standard of boarding, including offer of special diet. • Choice of meals • (choice from multiple meals and beverages, ensured nutrition care, varied offer of meals, possiblity to set graininess • Strucure and meal serving times • (number of meals, time-flexibility of meal serving, choice of place of consumation) • Culture and form of boarding • (table setting, cleanness, decoration, serving, culture of serving food to bedridden patients)

  12. 3. Culture and leasure time We evaluate especially: education, activity-focused and therapeutic activities. • Culture (number of culture and social events, books, films, newspapers and magazines) • Sport and movement (individual and group sports activities, trips) • Spiritual program (regular church service, contacts to clergymen) • Education (lectures, courses, PC training, memory training) • Volunteering (possibility to use volunteers) • Hobby activities (range of offer, even for immobile patients) • Transport and assistance out of home

  13. 4. Partnership We evaluate especially: mutual respect and recognition, adherence to rights and law and creation of conditions for free decision-making of users. • Communication (newsletter, noticeboards, meetings of users with the management, alternative communication) • Feedback (feedback twice per year, committee/panel of inhabitants, queationnaire of client satisfaction, mailboxes) • Individual approach (adaptation process, daily mode, selection of work activities) • Respect to personal space and ahderence to ethical rules (keeping intimity and secrecy)

  14. 5. Care We evaluate especially: quality and security of social, thepateutic and health care • Social care (co-efficient of care-giving staff, number of interventions, assistance when moving in the room and to the bathroom, basal stimulation) • Therapeutic care (offer of individual and group therapies) • Healthcare (rehabilitation care, ergotherapy, water-assisted therapy) • Anti- decubitus program (equipment, prevention system) • Provision of healthcare (choice of GP, prevention of falls, controlling system for care giving staff)

  15. Ponts and Stars - Overview • Accomodation max. 235 points • Boarding max. 185 points • Culture and leasure max. 118 points • Partnership max. 224 points • Care max. 238 points * 400 – 549 points * * 550 – 699 points * * * 700 – 829 points * * * * 830 – 900 points * * * * * 901 – 1 000 points

  16. Main Plaque

  17. WEB

  18. BRAND OF QUALITYDAY CARE CENTRES • WWW.ZNACKAKVALITY.INFO 18

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